Problem
Solution
Connecting my
connected Sleep &
Wake-Up Light to a Wi-
Fi guest network does
not work.
Within a Wi-Fi guest network, different devices (e.g. your smartphone and
connected Sleep & Wake-Up Light) are often not allowed to communicate
with each other. You will see the flashing icon for access point mode on
the display of the appliance.
If you want to change this setting within your own Wi-Fi guest network,
enable universal Plug and Play (uPnP) on your router.
I cannot use the app to
set alarms or control the
connected Sleep &
Wake-Up Light.
First, check if your Sleep & Wake-Up Light is connected to a Wi-Fi network.
If you completed the Wi-Fi Setup through the Philips SleepMapper app and
connected your appliance to a specific Wi-Fi network, you should see a
steady Wi-Fi symbol on the display of the appliance .
First check if Wi-Fi on your smartphone and router are enabled. If you see
the Wi-Fi disabled icon on the display of the appliance, enable Wi-Fi first
(see 'Wi-Fi').
- Your smartphone could have reconnected to a different Wi-Fi network.
Make sure that your smartphone and appliance are connected to the
same home Wi-Fi network.
If you see the Wi-Fi connection issue icon , it could be one of the
following issues.
1. Check the settings for your home Wi-Fi network on the router. It could be
that universal Plug and Play (uPnP) is not enabled on your router. Enable
this setting on the router.
2. Check the signal strength of the Wi-Fi. If the signal is weak, the appliance
cannot connect properly. Move the appliance closer to the router to make
sure that a good Wi-Fi signal is available.
3. You might have changed the home Wi-Fi password or installed a new
router (see 'Easy Wi-Fi setup').
How do I remove my
personal Wi-Fi settings
and alarms from the
connected Sleep &
Wake-Up Light?
Go back to default settings by pressing the end of a paperclip into the reset
button on the back of the appliance (see 'General description').
I want to connect my
new smartphone to my
connected Sleep &
Wake-Up Light. What do
I need to do?
Please install the app again on your new smartphone. Indicate in the app
that you already installed the connected Sleep & Wake-Up Light and follow
the instructions in the app.
General troubleshooting
Problem
Solution
The icon on the display
or the light on the
appliance does not
respond when I try to
set different functions.
Go back to default settings by pressing the end of a paperclip into the reset
button on the back of the appliance (see 'General description'). Check if this
solves the problem. If the appliance still does not work, contact Philips
Consumer Care center in your country. Please note that all personal settings
(set alarm etc.) will be removed by going back to default settings.
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