Philips HearLink 5010 MNR T R User Manual Download Page 62

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Troubleshooting guide

Symptom

Possible causes

Solutions

No sound

Hearing aid is out of power

Charge the hearing aid

Dead battery

Contact your hearing care professional

Clogged earpieces
(dome, Grip Tip, Micro Mold,
or Lite Tip)

Clean mold

Replace wax filter, dome, or Grip Tip

Intermittent or

reduced sound

Clogged sound outlet

Clean mold or replace wax filter, dome, or Grip Tip

Moisture

Gently wipe the hearing aid and let it dry

Hearing aid is out of power

Charge the hearing aid

Squealing noise

Hearing aid earpiece
inserted incorrectly

Re-insert the earpiece

Ear wax accumulated
in ear canal

Have ear canal examined by your doctor

Beeping

If your hearing aid plays
8 beeps, 4 times
consecutively, your hearing
aid needs a microphone
service check

Contact your hearing care professional

Summary of Contents for HearLink 5010 MNR T R

Page 1: ...User Guide miniRITE T R HearLink Receiver in the Ear Hearing Aids ...

Page 2: ......

Page 3: ...IN 05714464002818 HearLink 7010 MNR T R HL 7010 MNR T R HER7012 GTIN 05714464002801 HearLink 5010 MNR T R HL 5010 MNR T R HEB5012 GTIN 05714464002795 The following acoustic options are available for the above families 60 Speaker 85 Speaker 100 Speaker power aid 100 Speaker with Power Mold power aid 105 Speaker with Power Mold power aid ...

Page 4: ... aid Left Right Yes No Volume Control Yes No Yes No Program Button Yes No Volume Control indicators On Off Beeps at min max volume On Off On Off Clicks when changing volume On Off On Off Beeps at preferred volume On Off Battery indicators On Off Low battery warning On Off ...

Page 5: ...rranty certificate Name of owner Hearing care professional Hearing care professional address Hearing care professional phone Purchase date Warranty period Month Model right Serial no Model left Serial no ...

Page 6: ...zed party exposure to corrosive conditions physical changes in your ear damage due to foreign objects entering the device or incorrect adjustments are NOT covered by the limited warranty and may void it The above warranty does not affect any legal rights that you might have under applicable national legislation governing sale of consumer goods Your hearing care professional may have issued a warra...

Page 7: ...arefully including the warning sections This will help you to get the most out of your new hearing aid Your hearing care professional has adjusted the hearing aid to meet your needs If you have further questions please contact your hearing care professional More information is available on www hearingsolutions philips com ...

Page 8: ... hearing aid fitting performed by your hearing care professional Intended use The hearing aid is intended to amplify and transmit sound to the ear and thereby compensate for impaired hearing within mild to moderate to profound hearing loss This hearing aid is intended to be used by adults and children older than 36 months ...

Page 9: ...akes 3 hours to fully charge the hearing aid ON OFF The hearing aid turns ON when you remove it from the charger The hearing aid turns OFF when you place it in the charger Always leave the charger connected to a power supply when the hearing aid is seated in the charging port Unplugging the charger will make the hearing aid turn on and start using the battery ...

Page 10: ...rger 18 Charging the hearing aids 19 Charging time 20 Battery performance 21 Turn hearing aid ON OFF using charger 22 Turn hearing aid ON OFF using Program Button 23 Low battery indication 24 Identify left and right hearing aid 25 Put on the hearing aid 26 Cleaning 27 Replacing standard earpieces 29 ProWax miniFit filter 30 Replace ProWax miniFit filter 31 ...

Page 11: ...gram optional 38 Mute the hearing aid optional 40 Put hearing aid in pairing mode 41 Using hearing aid with iPhone iPad or iPod touch 42 Pairing hearing aid with iPhone 43 Re connect your hearing aids to your iPhone iPad or iPod touch 46 Wireless accessories optional 47 Other options optional 48 Sound and LED indications 49 General warnings 52 Troubleshooting guide 62 ...

Page 12: ...Water dust resistance 66 Conditions of use 67 Mobile phone 68 Technical information 70 Technical data 75 ...

Page 13: ... speaker and earpiece Speakers miniRITE T R hearing aid comes with five different speakers Ear grip optional Speaker 60 Speaker shown Standard speakers Power Mold speakers 60 Speaker 85 Speaker 100 Speaker 100 Speaker 105 Speaker ...

Page 14: ...me Open Dome shown Grip Tip VarioTherm Micro Mold or Lite Tip Micro Mold or Lite Tip Power Mold speakers 100 Speaker 105 Speaker Please see details for replacing the dome or Grip Tip in section Replace dome or Grip Tip VarioTherm is a registered trademark of Dreve ...

Page 15: ...15 Customized earpieces Micro Mold Lite Tip VarioTherm Micro Mold VarioTherm Lite Tip VarioTherm is a registered trademark of Dreve ...

Page 16: ...r Sound out Microphones Sound in Program Button Upper part Volume up program change Lower part ON OFF flight mode volume down program change Wax filter Protect the speaker from wax Rechargeable battery Only replaced by the hearing care professional LED light Charging ON OFF flight mode status ...

Page 17: ...or other power sources Charger What it is and does Charging ports For hearing aids when charging Power cable Supply power Power plug For power socket LED light Status indicator for charger ON OFF Power plug will vary from country to country ...

Page 18: ... charger is connected to power the green LED turns on St 1 Insert the USB connector into the power plug 2 Insert the power plug into a power socket The charger will turn on automatically 1 2 Preparing the charger Connect to power source ...

Page 19: ...earing aids are correctly placed in the charger Hearing aid LED charging status Red light Charging Green light Fully charged Place the hearing aids in the charging ports as shown in the picture Charging the hearing aids Place hearing aids in charger Charger ...

Page 20: ... remaining capacity of the battery If your hearing aid is completely drained the normal charging time is 3 hours Fully charged 1 hour 50 charged 0 5 hours 25 charged The charging process will automatically stop when the battery is fully charged Leave the hearing aid in the charger when you do not use it Remember to keep the charger connected to a power source Note that charging time may vary betwe...

Page 21: ...rmance If your hearing aid runs out of battery place it in the charger for a recharge Additional usage time cannot be achieved by trying to restart the hearing aid For the best charging conditions the room temperature should be between 5 C to 35 C If you experience that your hearing aid does not perform for a full day it might be time to have the battery replaced Contact your hearing care professi...

Page 22: ...g that it is ready for use You may hear a start up jingle Your hearing aid automatically turns OFF when placed in the charger and starts charging The LED turns red Important notice Always leave the charger connected to a power source when the hearing aid is seated in the charging port Unplugging the charger will make the hearing aid turn on and start using the battery ...

Page 23: ...elease the button and wait until the hearing aid LED turns GREEN The hearing aid is now turned ON You may hear a short start up jingle OFF Press and hold the lower part of the button for approx 3 seconds until the hearing aid LED turns RED and the hearing aid plays 4 descending tones Release the Program Button and the hearing aid is turned OFF See overview Sound and LED indications ...

Page 24: ...ns out you will hear 4 descending tones If you are streaming audio to your hearing aid e g from TV or mobile phone you have approximately 1 hour before the hearing aid stops working when you hear the 3 short beeps Stopping streaming will prolong the battery performance Optional LED The LED blinks red and continuously repeats to indicate that the battery is low Three beeps The battery is running lo...

Page 25: ...aid as they might be programmed differently You can find left right color indicators on the hearing aid itself and on 60 and 85 Speakers as shown Indicators either L or R can also be found on 100 Speakers and some earpieces A RED indicator marks the RIGHT hearing aid A BLUE indicator marks the LEFT hearing aid ...

Page 26: ...peaker has an ear grip place it in the ear so it follows the contour of the ear see step 3 Step 1 Place the hearing aid behind your ear Step 2 Hold the bend of the speaker wire between your thumb and index finger The earpiece should point towards the ear canal opening Step 3 Gently push the earpiece into your ear canal until the speaker wire sits close against the side of your head ...

Page 27: ...east 30 cm away from credit cards and other magnetically sensitive devices Brush Wire loop Magnet Cleaning The MultiTool contains a brush and a wire loop for cleaning and removing ear wax from your earpiece If you need a new MultiTool please contact your hearing care professional ...

Page 28: ...Carefully brush away debris from the openings using a clean brush Gently brush the surface and make sure the brush is clean and that it is not pressed into the openings Microphone openings Wax filter Important notice Use a soft dry cloth to clean the hearing aid It must never be washed or immersed in water or other liquids ...

Page 29: ... Hold on to the end of the speaker and then pull off the earpiece Step 2 Insert the speaker exactly into the middle of the earpiece to obtain a firm attachment Step 3 Push firmly to ensure that the earpiece is fastened securely Important notice If the earpiece is not on the speaker when removed from the ear the earpiece may still be in the ear canal Consult your hearing care professional for furth...

Page 30: ...ofessional ProWax miniFit filter The speaker has a white wax filter attached to the end where the earpiece is attached The wax filter will help prevent wax and debris from damaging the speaker If the filter becomes clogged please replace the wax filter see section Replace ProWax miniFit filter or contact your hearing care professional Remove the earpiece from the speaker before replacing the wax f...

Page 31: ...pty pin into the wax filter in the speaker and pull it out New filter 3 Insert Insert the new wax filter using the other pin remove the tool and throw it out 4 Final The speaker should look as shown when you have replaced the wax filter If you use a mold or LiteTip a hearing care professional must replace the wax filter in the speaker Old filter New filter Empty pin ...

Page 32: ...ker Replace the filter when clogged or when the hearing aid does not sound normal Alternatively contact your hearing care professional Always use the wax filter delivered by your hearing care professional ProWax filter The vent is cleaned by pressing the brush through the hole twisting it slightly Vent VarioTherm Micro Mold and LiteTip do not have a wax filter ...

Page 33: ...tool has two pins one empty for removal and one with the new wax filter 2 Remove Push the empty pin into the wax filter in the mold and pull it out New filter 3 Insert Insert the new wax filter using the other pin remove the tool and throw it out Old filter New filter ...

Page 34: ...rger Long term storage weeks months Before storing the hearing aid for a longer period more than 14 days fully charge the hearing aid Then turn the hearing aid off This way the battery can be charged again It is necessary to fully charge the hearing aid every 6 months to protect the rechargeable battery If a stored hearing aid is not charged within a 6 month time frame the rechargeable battery wil...

Page 35: ...rogram Button lower part for 7 seconds LED flight mode deactivated The LED will turn steady red for a few seconds until the hearing aid returns to its normal operating mode Pressing the button on one hearing aid will activate flight mode on both hearing aids See overview Sound and LED indications Beep The hearing aid plays 4 descending tones followed by 4 tones to indicate that flight mode is acti...

Page 36: ...s are optional Please contact your hearing care professional to find out how your hearing aid is programmed If you experience difficult listening situations a special program may be helpful These are programmed by your hearing care professional Write down hearing situations where you may need help ...

Page 37: ...ume up or down Give a short press to the button to decrease the volume Give a short press to the button to increase the volume Volume Change Left Right To be filled out by the hearing care professional You will hear 2 beeps at the start up level You will hear 3 beeps at Maximum and Minimum Maximum Minimum Start up level ...

Page 38: ...grammed by your hearing care professional Press up or down to change between programs You can change continuously between programs both up and down in the program order For example if you want to go from program 1 to 4 you can press the down button once instead of pressing the up button 3 times ...

Page 39: ...d out by the hearing care professional Program Activation sound When to use Program 1 1 tone Program 2 2 tones Program 3 3 tones Program 4 4 tones Green short blink Program change Left Right Short press Medium press ...

Page 40: ...ote Control The LED might blink red and green depending on how your hearing care professional has configured your hearing aid How to unmute your hearing aid The hearing aid can be unmuted using one of the optional devices or by applying a short press to any of the buttons on the hearing aid Important notice Do not use the mute function as an off switch as the hearing aid still draws current from t...

Page 41: ...d with a wireless accessory e g TV Adapter AudioClip smartphone etc your hearing aid must be in pairing mode To activate pairing mode switch the hearing aid OFF and ON as described on pages 22 and 23 The hearing aid will remain in pairing mode for 180 seconds ...

Page 42: ...compatibility please visit www hearingsolutions philips com compatibility Stream audio with Android devices through the Philips AudioClip Made for iPod Made for iPhone and Made for iPad mean that an electronic accessory has been designed to connect specifically to iPod iPhone or iPad respectively and has been certified by the developer to meet Apple performance standards Apple is not responsible f...

Page 43: ...ing hearing aid with iPhone 2 General 1 Settings On the General screen choose Accessibility Open your iPhone and go to Settings Make sure Bluetooth is on Then choose General Bluetooth General Accessibility On ...

Page 44: ...g aid is turned on To restart the hearing aid place it in the charger and remove it again or use the Program Button see section Turn ON OFF using Program Button This will put the hearing aid into pairing mode On the Accessibility screen choose MFi Hearing Devices MFi Hearing Devices ...

Page 45: ...airing confirmation is needed for each hearing aid Your iPhone will detect the hearing aid for pairing Detected devices will appear in your iPhone list Choose your hearing aid Bluetooth Pairing Request Philip would like to pair with your iPhone Cancel Pair Philip HearLink 9010 ...

Page 46: ...e for Apple badge means that an accessory has been designed to connect specifically to the Apple product s identified in the badge and has been certified by the developer to meet Apple performance standards Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards Please note that use of this Accessory with iPod iPhone or iPad may affect wirel...

Page 47: ...s a remote microphone and remote control TV Adapter TV Adapter is a wireless transmitter of sound from TV and electronic audio devices The TV Adapter streams sound directly to your hearing aid Remote Control Remote Control offers the ability to change programs adjust volume or mute your hearing aid Philips HearLink app The app offers an intuitive and discreet way to control your hearing aids with ...

Page 48: ...g care professional Telecoil Telecoil helps you hear better when using a telephone with a built in loop or when you are in buildings with teleloop systems such as theaters churches or lecture rooms This symbol or a similar sign is shown wherever a teleloop has been installed ...

Page 49: ...light indications help to show the hearing aid status The different settings are listed on the following pages Your hearing care professional can set sound and LED indications to match your preferences For charger LED indication see Charger User Guide ...

Page 50: ...utdown tones followed by 4 tones Flight mode deactivation Shutdown tones followed by 4 tones Warning Indicators Sound LED Battery low indication 3 beeps Battery end of life 4 descending tones Microphone service check needed 8 beeps System error Green short blink Green long blink Red short blink Red long blink ...

Page 51: ...V Adapter program 2 ascending tones Remote Mic program 2 descending tones Volume Indicators Sound LED Preferred volume 2 beeps Min max volume 3 beeps Volume change 1 click Mute activated with Philips HearLink app AudioClip or Remote Control Green short blink Green long blink Red short blink Red long blink ...

Page 52: ...requent use of a hearing aid does not permit a user to attain full benefit from it Consult your hearing care professional if you experience unexpected operations or events with your hearing aid This hearing aid is supported by a non removable rechargeable lithium ion battery cell Please ensure that you charge the hearing aid and familiarize yourself with the safety and handling information related...

Page 53: ...5 3333 Usage of hearing aids Hearing aids should be used only as directed and adjusted by your hearing care professional Misuse can result in sudden and permanent hearing loss Never allow others to wear your hearing aid as incorrect usage could cause permanent damage to their hearing Choking hazards risk of swallowing small parts Hearing aids and their parts should be kept out of reach of children...

Page 54: ... immediately Keep the batteries in the original package until use Dispose of used batteries immediately Rechargeable battery Do not attempt to open the hearing aid as it may damage the battery Never attempt to replace the battery If battery replacement is needed please return your device to the supplier The service guarantee is void if there are signs of tampering The safety of recharging batterie...

Page 55: ...exposure Specific Absorption Ratio SAR induced electromagnetic power and voltages into the human body The exposure values are well below internationally accepted safety limits for SAR induced electromagnetic power and voltages into the human body defined in the standards for human health and coexistence with active medical implants such as pacemakers and heart defibrillators If you have an active ...

Page 56: ...or other ovens The chemicals in cosmetics hairspray perfume aftershave lotion suntan lotion and insect repellent can damage the hearing aid Always remove your hearing aid before applying such products and allow time to dry before use Power aid Special care should be exercised in selecting fitting and using a hearing aid where maximum sound pressure capability exceeds 132 dB SPL IEC 711 as there ma...

Page 57: ...y tested for interference according to the most stringent international standards However interference between the hearing aid and other devices e g some mobile telephones citizens band systems and shop alarm systems and other devices may occur If this occurs increase the distance between the hearing aid and the interfering device Use on aircraft Your hearing aid contains Bluetooth On board an air...

Page 58: ... 60065 IEC 60950 until June 20 2019 or equivalent safety standards Warning to hearing aid dispensers A hearing aid dispenser should advise a prospective hearing aid user to consult promptly with a licensed physician preferably an ear specialist before dispensing a hearing aid if the hearing aid dispenser determines through inquiry actual observation or review of any other available information con...

Page 59: ...one gap equal to or greater than 15 decibels at 500 hertz Hz 1 000 Hz and 2 000 Hz vii Visible evidence of significant cerumen accumulation or a foreign body in the ear canal viii Pain or discomfort in the ear Special care should be exercised in selecting and fitting a hearing aid whose maximum sound pressure level exceeds 132 decibels because there may be risk of impairing the remaining hearing o...

Page 60: ...gists otologists or otorhinolaryngologists The purpose of medical evaluation is to assure that all medically treatable conditions that may affect hearing are identified and treated before the hearing aid is purchased Following the medical evaluation the physician will give you a written statement that states that your hearing loss has been medically evaluated and that you may be considered a candi...

Page 61: ... for a nominal fee after which you may decide if you want to purchase the hearing aid Federal law restricts this device to sale by or on the order of a doctor audiologist or other hearing care practitioner licensed to dispense hearing aids in your state in accordance with all applicable rules and regulations Children with hearing loss In addition to seeing a physician for medical evaluation a chil...

Page 62: ...Grip Tip Micro Mold or Lite Tip Intermittent or reduced sound Clogged sound outlet Moisture Hearing aid is out of power Squealing noise Hearing aid earpiece inserted incorrectly Ear wax accumulated in ear canal Beeping If your hearing aid plays 8 beeps 4 times consecutively your hearing aid needs a microphone service check ...

Page 63: ...sional Clean mold Replace wax filter dome or Grip Tip Clean mold or replace wax filter dome or Grip Tip Gently wipe the hearing aid and let it dry Charge the hearing aid Re insert the earpiece Have ear canal examined by your doctor Contact your hearing care professional ...

Page 64: ...tom Possible causes Hearing aid LED remains off when the hearing aid is placed in the charger The charger is not switched on The hearing aid or charger is either too warm or too cold Charging is incomplete The room temperature exceeds 95 F which prolongs the charging time The charger has stopped charging to protect the battery The hearing aid is not correctly inserted into the charger ...

Page 65: ...g aids see section Pairing hearing aid with iPhone If none of the above solutions work consult your hearing care professional for assistance Solutions Verify that the charger power supply is connected correctly Move the charger and hearing aid to a location with a temperature between 41 F to 104 F Reinsert the hearing aid into the charger This will complete the charging within approximately 15 min...

Page 66: ... to worry about sweat or getting wet in the rain Should your hearing aid come in contact with water and stop working gently wipe off any water and let the hearing aid dry Before charging the hearing aid make sure to wipe off any moisture Important notice Do not wear your hearing aid while showering or participating in water activities Do not immerse your hearing aid in water or other liquids ...

Page 67: ...Storage and transportation conditions Temperature and humidity should not exceed the following limits for extended periods during Transport Temperature 4 F to 140 F Relative humidity 5 to 93 non condensing Storage Temperature 4 F to 86 F Relative humidity 5 to 93 non condensing For information about the charger s conditions of use see the charger s User Guide Conditions of use ...

Page 68: ... the combination of wireless device and hearing aid is usable a combined rating that equals 5 would provide normal use a combined rating of 6 or greater would indicate excellent performance Whereas all hearing aids have acoustic coupling only the larger instruments have the physical space for telecoil inductive coupling These two types of coupling have different rating scales M1 M4 for acoustic co...

Page 69: ...ll users will be satisfied The immunity of this hearing aid is at least M2 T2 The equipment performance measurements categories and system classifications are based upon the best information available but cannot guarantee that all users will be satisfied Important notice The performance of individual hearing aids may vary with individual mobile phones Therefore please try this hearing aid with you...

Page 70: ... contains a radio transceiver using Bluetooth Low Energy BLE and a proprietary short range radio technology both working at 2 4 GHz The 2 4 GHz radio transmitter is weak and is always below 3 mW equal to 4 8 dBm e i r p in total radiated power The hearing aid complies with international standards concerning electromagnetic compatibility and human exposure Due to the limited space available on the ...

Page 71: ...ng two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operation Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment The manufacturer declares that this hearing aid is in compliance with the esse...

Page 72: ...ectronic equipment must be handled according to local regulations E2105 Declaration of Conformity is available from the manufacturer SBO Hearing A S Kongebakken 9 DK 2765 Smørum Denmark www hearingsolutions philips com ...

Page 73: ...f the notified body Electronic waste WEEE Recycle your hearing aids accessories or batteries according to local regulations or return them to your hearing care professional for disposal Electronic equipment covered by Directive 2012 19 EU on waste and electrical equipment WEEE E2105 Regulatory Compliance Mark RCM The product complies with electrical safety EMC and radio spectrum requirements for p...

Page 74: ... instructions for use User Guide for warnings and cautions REF Catalogue number Indicates the manufacturer s catalogue number so that the medical device can be identified SN Serial number Indicates the manufacturer s serial number so that a specific medical device can be identified REACH Declaration REACH requires Philips Hearing Solutions to provide chemical content information for Substances of ...

Page 75: ...10 OSPL 90 HFA dB SPL 122 122 Full on Gain HFA dB 57 57 Reference Test Gain dB 45 45 Frequency Range Hz 100 7700 100 7700 Distortion 500 800 1600 Hz 2 2 2 2 2 2 Equivalent Input Noise dB A 16 16 Attack Time ms 5 5 Release Time ms 70 70 Telecoil HFA SPLITS dB SPL 95 95 2CC COUPLER1 105 SPEAKER ...

Page 76: ...upler according to IEC 60318 5 2006 Applied standard ANSI S3 22 2014 Full on gain is measured with the gain control of the hearing aid set to its full on position minus 20 dB and with an input SPL of 70 dB This is to obtain a gain response equal to the full on gain response from e g IEC 60118 0 A1 1994 but without influence of feedback ...

Page 77: ...2k5 4k 8k 10k Output dB SPL Output OSPL 90 Frequency Hz 70 80 90 100 110 120 130 140 250 500 1k 1k6 2k 2k5 4k 8k 10k 50 60 70 80 90 100 110 120 Output dB SPL Frequency Response Frequency Hz HL 9010 HL 7010 5010 Measurements with 105 Speaker 2CC COUPLER ...

Page 78: ...78 80 90 100 110 120 130 40 50 60 70 80 90 100 Output dB SPL Input dB SPL 2CC COUPLER HL 9010 7010 5010 Measurements with 105 Speaker 500 Hz 800 Hz 1600 Hz I O Curves 197526 US ...

Page 79: ...79 15 mm 8 15 mm 9 0 mm 19 mm Placeholder for FSC logo ...

Page 80: ... V and are used under license This product has been manufactured by or for and is sold under the responsibility of SBO Hearing A S and SBO Hearing A S is the warrantor in relation to this product www hearingsolutions philips com 2018 08 22 197526 US Firmware 1 x or earlier 0000197526000001 ...

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