Problem
Possible cause
Solution
The coffee is weaker than
expected.
There was some water in the
insulated jug when you started
brewing filter coffee.
Always make sure that there is no
water in the jug when you start brewing
coffee.
You have not used enough
pre-ground coffee.
Use one heaped measuring spoon of
pre-ground coffee per cup for stronger
coffee.
Water leaks from the
coffee machine.
You overfilled the water
reservoir.
Do not fill the water reservoir beyond
the MAX level.
The sieve in the center of the
pod holder may be clogged.
Check the pod holder. If the sieve is
clogged, use a washing-up brush to
unclog the sieve. If you cannot clean it
properly with the washing-up brush,
put the pod holder in the machine and
descale the machine (see 'Descaling
the machine').
The sealing ring is stuck under
the edge of the distribution
disk in the lid.
Check if the sealing ring is stuck under
the edge of the distribution disk. If it is,
pull it out from under the distribution
disk carefully.
You forgot to place the
collector ring.
If you forget to place the collector ring,
water comes out of the lid of the
machine instead of passing through the
pod.
I cannot open the lid.
A vacuum has formed under
the lid.
Switch off the coffee machine. Pull up
the lever and wait 24 hours before you
open the lid. You may need to use
some force.
Always make sure the pod holders are
clean and the center of the sieve is not
clogged to prevent a vacuum.
It takes longer than before
to brew filter coffee.
You have to descale the
machine.
Follow the instructions to descale the
machine (see 'Descaling the machine').
You left a pod holder in the
machine.
Remove the pod holder.
There is still water left in
the water tank after
brewing filter coffee.
This is normal.
The filter coffee brewing process does
not use up all the water in the water
tank.
This is normal.
I do not get a small cup of
stronger coffee after
double pressing the-cup
button.
You have double pressed the
button too fast or you have
waited longer than 3 seconds
after pressing the button for
the first time.
You can get a stronger coffee if you
double press the cup button within 3
seconds. The light in the button shines
less bright when the selection of
stronger coffee is successful.
16
English
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