Philips HD6563/02 Manual Download Page 5

Page: 5 / 13

Problem

Solution

I cannot open the

lid.

A temporary vacuum has developed under the lid.

Switch off the coffee machine. Pull up the lever and

wait 24 hours before you open the lid. You may need

to use some force. Always make sure the pod holders

are clean and the sieve is not clogged to prevent a

vacuum.

The coffee

machine produces

less coffee than

before.

For Intensity Select models only: You may have

pressed the 1-cup or 2-cup button twice. If you do so,

the machine brews a short strong coffee.

Check the pod holder. If the sieve is clogged, use a

washing-up brush to unclog the sieve. If you cannot

clean it properly with the washing-up brush, put the

pod holder in the machine and descale the machine

(see 'CALC').

Descale the machine (see 'CALC').

Water leaks from

the machine.

Make sure that you do not overfill the water reservoir.

Check that you place the water reservoir on the

machine correctly.

Check the pod holder. If the sieve is clogged, use a

washing-up brush to unclog the sieve. If you cannot

clean it properly with the washing-up brush, put the

pod holder in the machine and descale the machine

(see 'CALC').

Make sure that the coffee pod has been put properly

in the center of the pod holder.

In all other cases, contact the Philips Consumer Care

Center in your country.

I cannot close the

lid properly.

Check if a used coffee pod is sticking to the water

distribution disk. If this is the case, remove the used

pod.

Check if you used the correct pod holder. Use 2 pods

in combination with the deeper 2-cup pod holder.

The machine

makes a different

sound during

brewing (HD6567,

HD6566, HD6564

only).

This machine has Duo Select and the different sound

is caused by a new way of brewing. You can use the

Duo Select switch to switch between your familiar

smooth Senseo® coffee and a fuller Senseo® coffee.

This Duo Select switch uses different water pressures

to brew coffee, which causes a difference in sound.

The Senseo®

coffee is not

strong enough.

For Intensity Select models only: If you want stronger

coffee, press the 1-cup or 2-cup button twice to brew

a short strong coffee.

Make sure that you place the coffee pod(s) properly

in the center of the pod holder and ensure the coffee

in the pod is evenly distributed.

If you prefer a more robust flavor, SENSEO® coffee

pods with a stronger blend are available.

The Senseo®

coffee is too

strong.

For Intensity Select models only: You may have

pressed the 1-cup or 2-cup button twice. If you do so,

the machine brews a short strong coffee.

If you prefer a milder flavor, SENSEO® coffee pods

with a milder blend are available.

The coffee is not

hot enough.

Preheat your cup by brewing one cup without a

coffee pod.

Descale the machine.

The coffee

appears to have a

different taste.

If your machine has a Duo Select switch, turn the Duo

Select switch to the left for the familiar smooth taste

or turn the switch to the right for a fuller taste.

You have not placed the pod correctly. Place the pod

in the center of the pod holder with the convex side

pointing downwards. Make sure that the coffee in the

pod is distributed evenly and press the pod lightly

into the pod holder.

The machine has

been stored in a

room that was not

frost-free.

Contact the Philips Consumer Care Center in your

country.

Flush before first use

Flush the machine before first use. After the flushing cycle (which only takes
approx. 2 minutes), the machine is ready for brewing coffee.

Never use a descaling agent based on
mineral acids such as sulphuric acid,
hydrochloric acid, sulphamic acid and acetic
acid (e.g. vinegar). These descaling agents
may damage your coffee machine.

The machine is intended for normal
household use only. It is not intended for use
in environments such as staff kitchens of
shops, offices, farms or other work
environments, nor is it intended to be used
by clients in hotels, motels, bed and
breakfasts and other residential
environments.

Compliance with standards

This machine complies with all applicable standards and regulations
regarding exposure to electromagnetic fields.
The energy consumption of this machine in off mode is less than 0.5 Watt.
This means that this machine complies with European Directive
2009/125/EC, which sets the ecological design requirements for
energy-using products.

Frost-free storage

If you already used the coffee machine and have therefore already flushed
it with water, you may only use and store it in a frost-free place to prevent it
from becoming damaged.

Ordering accessories

To buy accessories or spare parts, visit

www.philips.com/parts-and-

accessories

or go to your Philips dealer. You can also contact the Philips

Consumer Care Center in your country (see the international warranty
leaflet for contact details).

Warranty and support

If you need information or support, please visit

www.philips.com/support

or read the international warranty leaflet.

Recycling

This symbol means that this product shall not be disposed of with
normal household waste (2012/19/EU) (Fig. 1).

Follow your country‘s rules for the separate collection of electrical and
electronic products. Correct disposal helps prevent negative
consequences for the environment and human health.

Troubleshooting

This chapter summarizes the most common problems you could encounter
with the machine. If you are unable to solve the problem with the
information below, visit

www.philips.com/support

for a list of frequently

asked questions or contact the Consumer Care Center in your country.

Troubleshooting

Problem

Solution

The CALC light

flashes.

You have pressed the 1-cup button and the 2-cup

button at the same time. This started the descaling

cycle. If you did not intend to start the descaling

cycle, simply press the on/off button to switch off the