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8 Troubleshooting
If you encounter problems when using this appliance, check the following points before requesting
service. If you cannot solve the problem, contact the Philips Consumer Care Center in your country.
Problem
Solution
I have difficulties
closing the top lid.
•
The inner lid is not well assembled. Make sure the inner lid is
well assembled around the inside of the top lid.
•
If the handle is in position, turn it counter clockwise to
position, press the top lid hard to make sure it's well covered,
then turn the handle back to position.
I have difficulties
opening the top lid
after the pressure is
released.
•
Make sure the handle is in position.
•
There could be food residue on the bottom of the floating
valve. Do not force to open it which may cause burn. Wait
for the appliance to cool down (around 30 minutes) then
repeatedly turn the handle back and forth.
The food is not
cooked.
•
Incorrect function or time was selected, increase cooking
time or change cooking method.
•
Make sure that there is no foreign residue on the heating
element and the outside of the inner pot before switching
the All-in-One cooker on.
•
The heating element is damaged, or the inner pot is
deformed. Take the cooker to your Philips dealer or a service
center authorized by Philips.
Air or steam leaks
from the lid or the
steam valve.
•
The inner lid is not well assembled. Make sure the inner lid is
well assembled around the inside of the top lid.
•
There is food residue in the sealing ring. Make sure the
sealing ring is clean.
•
There is food residue on the floater. Clean the floater.
•
There is food residue in the pressure regulator. Clean the
pressure regulator.
•
The pressure regulator is not well assembled. Make sure it’s
well assembled.
•
The cap nut around the temperature controller is loose.
Fasten the cap nut tightly with the appropriate tools.
•
The lid is not completely closed and locked. Make sure
that the lid is completely fastened and locked in the right
position.
