Philips EP5360, User Manual

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Troubleshooting
This chapter summarizes the most common problems you could encounter with the machine. Support
videos and a complete list of frequently asked questions are available on
www.philips.com/coffee-
care . If you are unable to solve the problem, contact the Consumer Care Center in your country. For
contact details, see the warranty leaflet.
Problem Cause Solution
The drip tray fills up
quickly. This is normal. The machine
uses water to rinse the internal
circuit and brew group. Some
water flows through the internal
system directly into the drip
tray. Empty the drip tray when the 'drip tray
full' indicator pops up through the drip
tray cover.
Place the espresso stand under the
dispensing spout to collect rinsing
water.
The machine is in DEMO
mode. You pressed the standby
button for more than 8
seconds. Switch the machine off and then on
again with the main switch on the back
of the machine.
The 'coffee grounds
container full' icon
remains displayed. You emptied the coffee
grounds container while the
machine was switched off. Always empty the coffee grounds
container while the machine is switched
on. If you empty the coffee grounds
container when the machine is switched
off, the coffee cycle counter is not reset.
You placed back the coffee
grounds container too early. Do not place back the coffee grounds
container until the screen prompts you
to put it back.
I cannot remove the
brew group. The brew group is not in the
correct position. Reset the machine in the following way:
place back the drip tray and the coffee
grounds container. Then close the
service door and switch the machine off
and back on again. Try again to remove
the brew group.
You have not removed the
coffee grounds container. Remove the coffee grounds container
before you remove the brew group.
I cannot insert the brew
group. The brew group is not in the
correct position. Reset the machine in the following way:
place back the drip tray and the coffee
grounds container. Leave the brew
group out. Close the service door and
switch the machine on and off. Then put
the brew group in the correct position
and reinsert it into in the machine.
The machine is still in the
descaling procedure. You cannot remove the brew group
when the descaling procedure is in
progress. First complete the descaling
procedure and then remove the brew
group.
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