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8. Troubleshooting & FAQs
9. Troubleshooting &
FAQs
9.1 Troubleshooting
This page deals with problems that can
be corrected by a user. If the problem
still persists after you have tried these
solutions, contact Philips customer service
representative.
Common Problems
No Picture (Power LED not lit)
•
Make sure the power cord is plugged
into the power outlet and into the
back of the monitor.
•
First, ensure that the power button
on the rear of the monitor is in the
OFF position, then press it to the ON
position.
No Picture (Power LED is White)
•
Make sure the computer is turned on.
•
Make sure the signal cable is properly
connected to your computer.
•
Make sure the monitor cable has no
bent pins on the connect side. If yes,
repair or replace the cable.
•
The Energy Saving feature may be
activated
Screen says
•
Make sure the monitor cable is
properly connected to your computer.
(Also refer to the Quick Start Guide).
•
Check to see if the monitor cable has
bent pins.
•
Make sure the computer is turned on.
Visible signs of smoke or sparks
•
Do not perform any troubleshooting
steps
•
Disconnect the monitor from mains
power source immediately for safety
•
Contact with Philips customer service
representative immediately.
Imaging Problems
Image vibrates on the screen
•
Check that the signal cable is properly
securely connected to the graphics
board or PC.
Image appears blurred, indistinct or too
dark
•
Adjust the contrast and brightness on
On-Screen Display.
An "after-image", "burn-in" or "ghost
image" remains after the power has
been turned off.
•
Uninterrupted display of still or static
images over an extended period
may cause "burn in", also known as
"after-imaging " or "ghost imaging",
on your screen. "Burn-in", "after-
imaging", or "ghost imaging" is a well-
known phenomenon in LCD panel
technology. In most cases, the "burned
in" or "after-imaging" or "ghost
imaging" will disappear gradually over
a period of time after the power has
been switched off.
•
Always activate a moving screen saver
program when you leave your monitor
unattended.
•
Always activate a periodic screen
refresh application if your LCD
monitor will display unchanging static
content.
•
Failure to activate a screen saver, or
a periodic screen refresh application
may result in severe “burn-in” or
“after-image” or “ghost image”
symptoms that will not disappear
