Philips DVP3990, User Manual

Page: 14 / 19

14 EN
• Output Power: 7.0 mW (DVD), 10.0 mW
(VCD/CD)
• Beam divergence: 60 degrees
6 Troubleshooting
Warning
•
Risk of electric shock. Never remove the casing of the
player.
To keep the warranty valid, never try to repair
the player yourself.
If you have problems using this player, check the
following points before you request service. If
you still have a problem, register your player and
get support at www.philips.com/support.
If you contact Philips, you will be asked for the
model and serial number of this player. The
model number and serial number are on the
back of this player. Write the numbers here:
Model No. _____________________________
Serial No. _____________________________
No picture.
• The TV video input channel is not correctly
selected (see the TV's user manual).
• If you have changed a TV system setting,
switch back to the default setting: 1) Press
to open the disc compartment. 2) Press
SUBTITLE
.
No picture on HDMI connection.
• If this player is connected to an
unauthorized display device, the audio/
video signal cannot be output.
• If the HDMI cable is faulty, replace it with a
new HDMI cable.
• If you have changed the setting for HDMI
video resolution, switch to its default mode.
No sound output from the TV.
• Make sure that the audio cables are
correctly connected between this player
and the TV.
No sound on HDMI connection.
• If the connected device is non-HDCP
compliant or only DVI-compatible, no
sound can be heard from the HDMI
output.
• Make sure that [HDMI Audio] is set to
[On]
.
No sound during DivX video playback.
• The audio codes are not supported.
No audio output from the loudspeakers of the
connected external audio device (for example,
stereo system, amplifier receiver).
• Make sure that the audio cables or coaxial
cable are correctly connected.
• Switch the external audio device to
correct audio input source.
Disc cannot be read.
• Make sure that this player supports the
disc (see "Specifications" > "Playable
media").
• For a recorded disc, make sure that the
disc is finalized.
A USB storage device cannot be read.
•
Make sure that the format of the USB
storage device is compatible with this
player (see "Specifications" > "USB").
•
Make sure that the file system on the USB
storage device is supported by this player
(see "Specifications" > "USB").
Files cannot be displayed or read.
• Make sure that the number of files or
folders does not exceed the supported
limit of this player (maximum 648 files or
299 folders).
• Make sure that this player supports these
files (see "Specifications" > "File format").
DivX video files cannot be played.
•
Make sure that the DivX video file is
complete.
•
Make sure that the file extension is correct.
• To play DivX DRM protected files from a
USB storage device, connect this player to
a TV through HDMI.
DVP3990_05_UM_V1.3.indd 14 2012/5/29 10:33:02