Philips DVP3360, User Manual

Page: 36 / 44

36 EN
10 Troubleshooting
Warning
Risk of electric shock. Never remove the casing of
•
this unit.
To keep the warranty valid, never try to repair
the system yourself.
If you encounter problems when using this
DVD player, check the following points before
requesting service. If the problem remains
unsolved, register your product and get support
at www.philips.com/welcome.
If you contact Philips, you will be asked for the
model and serial number of your DVD player.
The model number and serial number are on
the back or bottom of your DVD player. Write
the numbers here:
Model No. __________________________
Serial No. ___________________________
Main unit
The buttons on this DVD player do not work.
Disconnect this DVD player from the •
power outlet for a few minutes, then
connect again.
Picture
No picture.
See TV manual for correct video input •
channel selection. Change the TV channel
until you see the DVD screen.
If this happens when you turn on the •
progressive scan setting or change the TV
system setting, you have to switch to its
default mode:
Press 1.
Z
to open the disc compartment.
Press the 2. numeric button ‘1’ (for
progressive scan) or the numeric
button ‘3’ (for TV System).
No picture on HDMI connection.
Check if the HDMI cable is faulty. Replace a •
new HDMI cable.
If this happens when you change the HDMI
•
video resolution, you have to switch to its
default mode:
Press 1.
Z
to open the disc compartment
Press 2. numeric button ‘1’ .
Sound
No sound.
Ensure that the audio cables are connected •
and the connected device is turned on to
the correct input source.
No sound on HDMI connection.
You may not hear any sound from the •
HDMI output if the connected device is
non-HDCP compliant or only DVI-
compatible.
Ensure that the
• [ HDMI Audio ] setting is
turned on.
No sound during DivX movies play.
The audio codec may not be supported by •
this DVD player.