background image

4 Open the app again and go to the app settings.

Add your new health band. 

5 Follow the instructions in the app to set up a

new pairing connection with your new health
band.

Serial number

When the health band is placed in the charger, you
can access the serial number. Double tap to wake
up the display. Then tap until you see a 32 digit
number, this is the serial number of the health
band.

Cleaning and storage

To clean the health band, wipe the surface of the
health band with a dry or slightly damp cloth with
water or a mild detergent. Clean the charger with a
dry cloth.
Note: Never use scouring pads, abrasive cleaning
agents or aggressive liquids such as gasoline or
acetone to clean the product.

Note: Store the device away from direct sunlight,
other heat sources or fluctuating temperatures.
Not following the storage specifications (see
'Specifications ') could lead to reduced operating
time of the health band.

Accessories

Philips accessories may be purchased at a store
near you, or on our website

www.philips.com/store

Disposal

- This product contains a rechargeable lithium-

ion battery which must be disposed of properly. 

- Contact your local town or city officials for

battery disposal information. You can also call
1-800-822-8837 or visit 

www.call2recycle.org

for battery drop-off locations (Fig. 9).

- For assistance, visit our website

www.philips.com/support

 or call

1-844-531-6861 toll free.

- Your product is designed and manufactured

with high quality materials and components,
which can be recycled and reused. For
recycling information, please contact your local
waste management facilities or visit

www.recycle.philips.com

.

Assistance

For assistance, visit our website:

www.philips.com/support 

or call toll free

1-844-531-6861

You can also visit the help section in the app.
Online information is available 24 hours a day, 7
days a week.

Full Two-Year Warranty

Philips North America LLC warrants this new
product against defects in materials or
workmanship for a period of two years from the
date of purchase and agrees to repair or replace
any defective product without charge.

IMPORTANT:

 This warranty does not cover

damage resulting from accident, misuse or abuse,
lack of reasonable care, the affixing of any
attachment not provided with the product or loss
of parts or subjecting the product to any but the
specified voltage or batteries.*

NO RESPONSIBILITY IS ASSUMED FOR ANY
SPECIAL, INCIDENTAL OR CONSEQUENTIAL
DAMAGES. 

In order to obtain warranty service, simply go to
www.philips.com/support for assistence. It is
suggested that for your protection you return
shipments of product by insured mail, insurance
prepaid. Damage occurring during shipment is not
covered by this warranty.

NOTE:

 No other warranty, written or oral, is

authorized by Philips North America LLC. This
warranty gives you specific legal rights, and you
may also have other rights which vary from state to
state. Some states do not allow the exclusion or
limitation of incidental or consequential damages,
so the above exclusion and limitations may not
apply to you. 
* Read enclosed instructions carefully.

Manufactured for: Philips Consumer Lifestyle, a
division of Philips North America LLC, P.O. Box
10313, Stamford, CT 06904.

PHILIPS and Philips Shield are registered
trademarks of Koninklijke Philips N.V.
© 2017 Philips North America LLC. All rights
reserved.

Troubleshooting

This chapter summarizes the most common
problems you could encounter with the device. If
you are unable to solve the problem with the
information below, visit

 www.philips.com/support

for a list of frequently asked questions or call
1-844-531-6861 for assistance. 
You can also visit the help section in the app.

Problem

Possible cause and Solution

Unable to

download the

Philips

HealthSuite

health app.

You made a typing error in the

App Store or in Google Play.

Try to write the name 'Philips

HealthSuite health app'

correctly in the App Store or in

Google Play. Or go to

www.philips.

com/healthprograms for

further instructions.

Your smartphone is not

compatible with the app. /

Your smartphone has an

unsuitable Operating System.

Check

www.philips.

com/personalhealthcompatibi­

lity for compatibility of your

smartphone with the Philips

HealthSuite health app.

Summary of Contents for DL7421

Page 1: ...change without notice Find the latest user manual on www philips com support 2017 Koninklijke Philips N V All rights reserved Manufactured for Philips Consumer Lifestyle a division of Philips North America LLC P O Box 10313 Stamford CT 06904 4222 100 6855 3 13 6 2017 2 3 4 5 6 7 2x 8 9 ...

Page 2: ...ting principle The Philips health band is a wrist worn activity accelerometer and heart rate measurement device that uses the Opticardiogram technology The general operating principle of this Opticardiogram technology is based on LEDs emitting light through the surface of the skin Part of that light is reflected and collected by the photo sensor The blood flow in the arteries is driven by the hear...

Page 3: ...can be dangerous Sleep tracking should not be used for diagnosis or treatment in case of sleep disorders The algorithms are not validated for people with sleep disorders and thus may give inaccurate results in these cases Only use a double insulated IEC60950 1 class II USB adapter or USB port to charge the device Check if the symbol for double insulation is on the adapter If you don t use a double...

Page 4: ...alth band This is to prevent skin reactions Discontinue use and consult your doctor if reactions persist Compliance with standards The device meets the relevant standards for this type of Class II electrical medical equipment for home use This Philips device complies with all applicable standards and regulations regarding exposure to electromagnetic fields This Philips device complies with applica...

Page 5: ...tside of your wrist Fig 4 Fig 5 in direct contact with your skin Fig 6 Make sure that the health band is not on your wrist bone Fig 7 The health band is designed to be worn day and night Note You can wear the health band on your left or right wrist In the app you can also set which hand is your dominant hand Make sure the wearing side in the settings menu of the HealthSuite health app is the same ...

Page 6: ... goal Indicates an empty battery Indicates a full battery Indicates you need to go to the app and follow setup instructions Indicates the health band is connecting to a smartphone Indicates the alarm has been set Indicates the alarm going off Indicates the health band lost the date or time Sync with your smartphone to see the date time again Indicates the memory of the health band is almost full S...

Page 7: ...ive calories screen to go to the active minutes screen This screen shows you how many minutes you have been active If you have set a goal in the app your progress is shown in this menu on the health band Active minutes are only calculated when you exercise for at least 10 consecutive minutes in heart rate zone 2 or higher Note The health band automatically detects walking running and cycling Sleep...

Page 8: ...e factory reset icon 3 Double tap on the display to start factory reset When factory reset is completed your device is ready to pair again You can now set up a new pairing connection see Preparing for use Selected factory reset by mistake If you reset the health band to factory reset by mistake you need to set up a new connection 1 Open the app go to the app settings and select remove device 2 Exi...

Page 9: ...te of purchase and agrees to repair or replace any defective product without charge IMPORTANT This warranty does not cover damage resulting from accident misuse or abuse lack of reasonable care the affixing of any attachment not provided with the product or loss of parts or subjecting the product to any but the specified voltage or batteries NO RESPONSIBILITY IS ASSUMED FOR ANY SPECIAL INCIDENTAL ...

Page 10: ...charging cradle and wait until the charging icon is shown This indicates the device works correctly again There is an internal error If the device fails to charge or the device still does not respond visit our website www philips com support for assistance or call toll free 1 844 531 6861 Not all data is shown in the app The data has not yet been transferred from the health band to the app Sync th...

Page 11: ...t cannot for a variety of reasons be presented on the medical device itself Symbol for Class II Equipment The adapter is double insulated Class II This device contains a rechargeable battery which must be disposed of properly See chapter Disposal for more information This symbol means Bluetooth logo This symbol means USB This symbol means the manufacturer s serial number to identify a specific med...

Page 12: ...ABS TPU Expected lifetime of the device 3 years Earlier signs of failure could be wear of the strap or reduced operating time Ingress Protection IPX5 IPX7 health band IP21 charger Network connection type Bluetooth Low Energy v4 GATT and security manager Frequency band 2402 2480 MHz Modulation GFSK Effective radiated power Max 5dBm Compliance information Electromagnetic emissions and immunity The d...

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