26
Troubleshooting
PROBLEM
SOLUTION
The phone does
not switch on
Remove and reinstall the battery (see page 3). Then charge the
phone until the battery icon has stopped flashing. Finally, unplug
from the charger and try to switch the mobile on.
The display shows
BLOCKED
when
you switch on
Somebody tried to use your phone but didn’t know the PIN code
nor the unblocking code (PUK). Contact your service provider.
The
n
and
q
symbols are not
displayed
The network connection is lost. Either you are in a radio shadow
(in a tunnel or between tall buildings) or you are outside the
network coverage area. Try from another place or contact your
operator for assistance or information about the network.
The display doesn't
respond (or
responds slowly) to
key pushes
The display responds more slowly at very low temperatures. This
is normal and does not affect the operation of the phone. Take the
phone to a warmer place and try again.
In other cases please contact your phone supplier.
Your phone doesn’t
go to idle screen
Make a long press on
e
, or switch off the phone, check that both
SIM card and battery are installed correctly, and switch it on again.
Your phone doesn’t
display the phone
numbers of callers
This feature is network and subscription dependent. If the network
doesn’t send the caller’s number, the phone will display
Call 1
instead. Contact your operator for detailed information.
You can’t send text
messages
Some networks don’t allow message exchanges with other
networks. Contact your operator for detailed information.
When charging,
the battery icon
shows no bars,
outline is flashing
Only charge the battery in an environment where the temperature
does not go below 0°C (32°F) or above 50°C (113°F).
In other cases please contact your phone supplier.
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