12
7 Trouble-
shooting
Warning
•
Never remove the casing of this device.
To keep the warranty valid, never try to
repair the system yourself.
If you encounter problems when using
this device, check the following points
before requesting service. If the problem
remains unsolved, go to the Philips Web
page (www.philips.com/support). When
you contact Philips, make sure that the
device is nearby and the model number
and serial number are available.
General
No power
•
Recharge the speaker.
No sound
•
Adjust volume on this product.
•
Adjust volume on the connected
device.
•
In AUDIO IN mode, make sure that
music playback through Bluetooth
is stopped.
•
Make sure that your Bluetooth
device is within the effective
operational range.
Fail to charge your external device.
•
Make sure that your device is
connected to the speaker properly.
•
If the battery level is low, the
charging stops.
•
When the speaker is connected to
AC power for charging, you cannot
charge your device.
The LED indicator flashes red for fve
times and then turns solid red, and
the speaker has no repsonse when
pressing any key.
•
The speaker is in demo mode. Press
and hold for 20 seconds to exit
this mode.
About Bluetooth device
The audio quality is poor after
connection with a Bluetooth-enabled
device.
•
The Bluetooth reception is poor.
Move the device closer to this
product or remove any obstacle
between them.
Fail to fnd [Philips BT7700] on your
device for pairing.
•
Press and hold for two seconds
to enter pairing mode, and then try
again.
Cannot connect with the device.
•
The Bluetooth function of the
device is not enabled. Refer to the
user manual of the device for how
to enable the function.
•
This product is already connected
with two Bluetooth devices. Press
and hold for two seconds, and
then try again.
The paired device connects and
disconnects constantly.
•
The Bluetooth reception is poor.
Move the device closer to this
product or remove any obstacle
between them.
•
For some devices, Bluetooth
connection may be deactivated
automatically as a power-saving
feature. This does not indicate any
malfunction of this product.
