Philips Brilliance BDM3470UP User Manual Download Page 1

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www.philips.com/welcome

BDM3470UP

EN User manual

Customer care and warranty

Troubleshooting & FAQs

Summary of Contents for Brilliance BDM3470UP

Page 1: ...www philips com welcome BDM3470UP EN User manual 1 Customer care and warranty 39 Troubleshooting FAQs 44 ...

Page 2: ... Definition Link introduction 13 3 Image Optimization 14 3 1 SmartImage 14 3 2 SmartContrast 15 3 3 Philips SmartControl Premium 15 3 4 SmartDesktop Guide 22 4 Technical Specifications 27 4 1 Resolution Preset Modes 30 5 Power Management 31 6 Regulatory Information 32 7 Customer care and warranty 39 7 1 Philips Flat Panel Monitors Pixel Defect Policy 39 7 2 Customer Care Warranty 41 8 Troubleshoot...

Page 3: ...cable or DC power cord for normal operation Please use approved power cord provided by Philips all the time If your power cord is missing please contact with your local service center Please refer to Customer Care Consumer Information Center Do not subject the monitor to severe vibration or high impact conditions during operation Do not knock or drop the monitor during operation or transportation ...

Page 4: ...r or integration please contact with your local service center please refer to the chapter of Consumer Information Center For transportation information please refer to Technical Specifications Do not leave your monitor in a car trunk under direct sun light Note Consult a service technician if the monitor does not operate normally or you are not sure what procedure to take when the operating instr...

Page 5: ...r utmost to make the packaging easily separable into mono materials Please find out about the local regulations on how to dispose of your old monitor and packing from your sales representative Taking back Recycling Information for Customers Philips establishes technically and economically viable objectives to optimize the environmental performance of the organization s product service and activiti...

Page 6: ... from Koninklijke Philips N V Monitor drivers SmartControl software User s Manual 使用前请阅读使用说明保留备用 Audio Power HDMI DP Dual link DVI Depends on the country Install the base 1 Place the monitor face down on a smooth surface Pay attention not to scratch or damage the screen 2 Hold the neck with both hands 1 Gently attach the neck to theVESA mount area until the latch locks the neck 2 Use a screwdriv...

Page 7: ...Switch 11 USB upstream 12 USB downtream 13 USB fast charger Connect to PC 1 Connect the power cord to the back of the monitor firmly 2 Turn off your computer and unplug its power cable 3 Connect the monitor signal cable to the video connector on the back of your computer 4 Plug the power cord of your computer and your monitor into a nearby outlet 5 Turn on your computer and monitor If the monitor ...

Page 8: ...y Off Customize your own USER key This hot key allows you to setup your favorite function key 1 Press button on the front bezel to enter OSD Menu Screen 2 Press or button to select main menu OSD Settings then press button 3 Press or button to select User then press button 4 Press or button to select your preferred function Audio Source Volume or Input 5 Press button to confirm your selection Now y...

Page 9: ...rce DisplayPort HDMI or Audio In 5 Press button to confirm your selection Note The next time you turn on this monitor it will by default select the audio source you previously selected In case you want to change it you will have to go through the selection steps again to select your new preferred audio source as the default Description of the On Screen Display What is On Screen Display OSD On Scre...

Page 10: ...100 R Saturation 0 100 G Saturation 0 100 B Saturation 0 100 C Saturation 0 100 M Saturation 0 100 Y Saturation 0 100 0 100 On Off Yes No 1 1 1 2 On Off Input Audio Source Volume 0 100 On Off On Off 0 100 On Off Audio in HDMI DisplayPort Off Fast Faster Fastest On Off 1 8 2 0 2 2 2 4 2 6 0 100 Wide screen 4 3 16 9 Movie1 Movie2 1 1 On Off Small Middle Large Top Right Bottom Right VGA DVI MHL HDMI ...

Page 11: ...high resolution Philips MultiView display you can experience a world of connectivity in a comfortable way in the office or at home With this display you can conveniently enjoy multiple content sources at one screen For example You may want to keep an eye on the live news video feed with audio in the small window while working on your latest blog or you may want to edit an Excel file from your Ultr...

Page 12: ...PiP Position Off PiP PbP Press or button to select main menu PiP PbP then press button Press or button to select PiP PbP Mode then press button Press or button to select PiP or PbP Now you can move backward to set the PiP PbP Input PiP Size PiP Position or Swap 2 Press button to confirm your selection MultiView in OSD menu PiP PbP Mode There are two modes for MultiView PiP and PbP PiP Picture in P...

Page 13: ...ub window positions to choose Top Right Bottom Right B A main A main B Swap The main picture source and the sub picture source swapped on the display Swap A and B source in PiP mode B A main B main A Swap A and B source in PbP mode A main B B main A Off Stop MultiView function A main Note When you do the SWAP function the video and its audio source will swap at the same time Refer to page 7 Indepe...

Page 14: ...e follow the instructions below to avoid any possible damage or injury 1 Place the monitor face down on a smooth surface Pay attention not to scratch or damage the screen 2 Loosen the assembly screws then detach the neck from the monitor 1 2 Note This monitor accepts a 100mm x 100mm VESA Compliant mounting interface 100mm 100mm ...

Page 15: ...ew the images on your big screen display and operate all function on you the mobile device such as internet surfing game playing photo browsing etc if your monitor has speaker function then you will be able to hear accompanying sound too When the MHL cable is disconnected or the mobile device is turned off the MHL function will be automatically disabled MHL MHL HDMI Note The port marked MHL HDMI i...

Page 16: ...ong Office Photo Movie Game Economy SmartUniformity and Off 3 The SmartImage on screen display will remain on screen for 5 seconds or you can also press OK to make confirmation There are seven modes to select Office Photo Movie Game Economy SmartUniformity and Off Photo Movie Game Economy SmartUniformity ff Office SmartImage Office Enhances text and dampens brightness to increase readability and r...

Page 17: ...save on energy costs and extend the lifetime of your monitor How does it work When you activate SmartContrast it will analyse the content you are displaying in real time to adjust colors and control backlight intensity This function will dynamically enhance contrast for a great entertainment experience when viewing videos or playing games 3 3 Philips SmartControl Premium The new SmartControl Premi...

Page 18: ...esolution You can follow the instruction and do the adjustment Cancel prompts user if you want to cancel installation Color menu Color Menu allows you to adjust RGB Black Level White Point Display Gamma Calibration SmartImage and SmartKolor You can follow the instruction and do the adjustment Refer to below table for sub menu item base on your input Example for Color Calibration ...

Page 19: ...ibration sequence 3 Quick View loads the before after images 4 To return to Color home pane click the Cancel button 5 Enable color calibration by default is on If unchecked does not allow for color calibration to happen dimes out start and quick view buttons 6 Must have patent info in calibration screen ...

Page 20: ...is set SmartContrast and SmartResponse are enabled Eco Power menu Options menu Options Preferences Will only be active when selecting Preferences from the drop down Options menu On a non supported display capable of DDC CI only the Help and Options tabs are available Displays current preference settings A checked box enables the feature The check box is a toggle Enable Context Menu on desktop is c...

Page 21: ...file Any preset set to run at startup will not load when this box is unchecked Disabled Enable transparency mode Windows 7 Windows 8 Vista XP Default is 0 Opaque Options Audio Will only be active when selectingVolume from the drop down Options menu On a non supported display capable of DDC CI only the Help and Options tabs are available Option Auto Pivot Options Input Will only be active when sele...

Page 22: ...rrence Enabled is displayed Disable Theft Deterrence Mode opens pane screen on next page PIN Options button only available after user creates PIN button opens secure PIN web site Help menu Help User Manual Will only be active when selecting User Manual from the drop down Help menu On a non supported display capable of DDC CI only the Help and Options tabs are available Help Version Will only be ac...

Page 23: ...chnical Support Displays the tech support page Check for Update Takes the user to PDI Landing and checks the user s version against the most current available About Displays detailed reference information product version release information and product name Exit Close SmartControl Premium To run SmartControl Premium again either select SmartControl Premium from Program menu double click the deskto...

Page 24: ...ible when dragging the window Show windows contents while dragging is disabled To enable 1 In Control Panel click System 2 Click Advanced system settings ForVista Win7 Win8 OS this is located on the left sidebar 3 In Performance section click Settings 4 In the box check Show window contents while dragging and click OK Other alternative path Vista Control Panel Personalization Window Color and Appe...

Page 25: ...nd allows the user to quickly change to any of the partitions shown in the drop down Note If more than one display is attached the user can select the targeted display to change the partition The highlighted icon represents the current active partition 3 Identify Partition Displays the outline grid on the desktop for the current partition 4 Align On Align Off Enables disables the drag and drop aut...

Page 26: ... multiple windows to the same partition Find Window will show all open windows and move the selected window to the forefront Desktop Partition Desktop Partition shows the current selected partition and allows the user to quickly change to any of the partitions shown in the drop down Identify Partition Displays the outline grid on the desktop for the current partition Align On Align Off Enables dis...

Page 27: ...horizontal top Partition 2 horizontal center Partition 3 horizontal bottom For 270 Partition 3 horizontal top Partition 2 horizontal center Partition 1 horizontal bottom Vertical Split Left Assesses the screen resolution and divides the display into two vertical regions the left hand side is a single region the right hand side is split into two evenly sized regions For 90 Partition 1 on top Partit...

Page 28: ...r 270 Partition 1 on left sideVertical Partition 2 3 on right sideVertical Horizontal Split Bottom Assesses the screen resolution and divides the display into two evenly sized horizontal regions the bottom region is single the top region is spilt into two evenly sized regionsFor 90 Partition 1 2 on right sideVertical Partition 3 on left sideVertical For 270 Partition 1 2 on left sideVertical Parti...

Page 29: ...ort Horizontal Frequency 30 99KHz VGA DVI HDMI 30 160KHz DisplayPort sRGB YES Brightness uniformity 95 Delta E 3 Connectivity Signal Input DVI Dual Link Digital VGA Analog DisplayPort MHL HDMI USB USB 3 0 2 USB 2 0 2 USB fast charger Input Signal Separate Sync Sync on Green Audio In Out PC audio in headphone out Convenience Built in speaker 3 W x 2 Multi View PiP PbP mode 2 devices User Convenienc...

Page 30: ...C 50Hz AC InputVoltage at 115VAC 60Hz AC InputVoltage at 230VAC 50Hz Normal Operation 160 31 BTU hr typ 159 59 BTU hr typ 160 00 BTU hr typ Sleep Standby 0 99 BTU hr 0 99 BTU hr 1 30 BTU hr Off 0 65 BTU hr 0 72 BTU hr 1 02 BTU hr Off AC switch 0 BTU hr 0 BTU hr 0 BTU hr Power LED indicator On mode White Standby Sleep mode White blinking Power Supply Built in 100 240V AC 50 60Hz Dimensions Product ...

Page 31: ...SEMKO cETLus CU EAC TCO Edge EPA PSB WEEE CCC CECP PSE KC BSMI VCCI Cabinet Color Black Finish Texture Note 1 EPEAT Gold or Silver is valid only where Philips registers the product Please visit www epeat net for registration status in your country 2 This data is subject to change without notice Go to www philips com support to download the latest version of leaflet 3 Smart response time is the opt...

Page 32: ...4 1440 x 900 74 98 65 29 1680 x 1050 59 95 67 50 1920 x 1080 60 00 66 64 2560 x 1080 59 98 44 74 3440 x 1440 29 97 89 48 3440 x 1440 59 94 Note Please notice that your display works best at native resolution of 3440 x 1440 60Hz For best display quality please follow this resolution recommendation Recommended resolution VGA 2560x1080 60Hz DVI HDMI 3440x1440 30Hz 2560x1080 60Hz DisplayPort 3440x1440...

Page 33: ...ing table shows the power consumption and signaling of this automatic power saving feature Power Management Definition VESA Mode Video H sync V sync Power Used LED Color Active ON Yes Yes 65 6W typ 102W max White Sleep Standby OFF No No 0 4W White blink Switch Off OFF 0 3W OFF The following setup is used to measure power consumption on this monitor Native resolution 3440 x 1440 Contrast 50 Brightn...

Page 34: ...of different plastics used Product Lifetime Product Take Back Minimum one year product warranty Minimum three year availability of spare parts Product takeback Packaging Limits on hazardous substances in product packaging Packaging prepared for recycling Ergonomic User centered design Visual ergonomics in products with a display Adjustability for user comfort displays headsets Acoustic performance...

Page 35: ...ployees for TCO versions Lead free Product Lead free display promotes environmentally sound recovery and disposal of waste from electrical and electronic equipment Toxic substances like Lead has been eliminated and compliance with European community s stringent RoHs directive mandating restrictions on hazardous substances in electrical and electronic equipment have been adhered to in order to make...

Page 36: ...équences qui si l appareil n est pas installé et utilisé selon les consignes données peuvent causer des interférences nuisibles aux communications radio Energy Star Declaration www energystar gov As an ENERGY STAR Partner we have determined that this product meets the ENERGY STAR guidelines for energy efficiency Note We recommend you switch off the monitor when it is not in use for a long time Fed...

Page 37: ...6251 Cependant rien ne peut garantir l absence d interférences dans le cadre d une installation particulière Si cet appareil est la cause d interférences nuisibles pour la réception des signaux de radio ou de télévision ce qui peut être décelé en fermant l équipement puis en le remettant en fonction l utilisateur pourrait essayer de corriger la situation en prenant les mesures suivantes Réorienter...

Page 38: ... festgelegten Vorschriften Auf der Rückwand des Gerätes befindet sich ein Aufkleber der auf die Unbedenklichkeit der Inbetriebnahme hinweist da dieVorschriften über die Bauart von Störstrahlern nach Anlage III 5 Abs 4 der Röntgenverordnung erfüllt sind Damit Ihr Monitor immer den in der Zulassung geforderten Werten entspricht ist darauf zu achten daß 1 Reparaturen nur durch Fachpersonal durchgefüh...

Page 39: ...示要求产品中有毒有害物质或元素的名称及含量部件名称有毒有害物质或元素铅 Pb 汞 Hg 镉 Cd 六价铬 Cr6 多溴联苯 PBB 多溴二苯醚 PBDE 外壳 O O O O O O 液晶显示屏灯管 X O O O O O 电路板组件 X O O O O O 电源适配线 X O O O O O 电源线连接线 X O O O O O 电路板组件包括印刷电路板及其构成的零部件如电阻电容集成电路连接器等 O 表示该有毒有害物质在该部件所有均质材料中的含量均在电子信息产品中有毒有害物质的限量要求标准规定的限量要求以下 X 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出电子信息产品中有毒有害物质的限量要求标准规定的限量要求但是上表中打 X 的部件符合欧盟RoHS法规要求属于豁免的部分 Restriction on Hazardous Substan...

Page 40: ...此标识指期限十年电子信息产品中含有的有毒有害物质或元素在正常使用的条件下不会发生外泄或突变电子信息产品用户使用该电子信息产品不会对环境造成严重污染或对其人身财产造成严重损害的期限废弃电器电子产品回收处理管理条例提示性说明为了更好地关爱及保护地球当用户不再需要此产品或产品寿命终止时请遵守国家废弃电器电子产品回收处理相关法律法规将其交给当地具有国家认可的回收处理资质的厂商进行回收处理 VCCI B この装置はクラスB情報技術装置ですこの装置は家庭環境で使用することを目的としていますがこの装置がラジオやテレビジョン受信機に近接して使用されると受信障害を引き起こすことがあります取扱説明書に従って正しい取り扱いをして下さい粗分類化学物質表 Pb Hg Cd Cr6 PBBs PBDEs 前面ベゼル O O O O O O 背面カバー O...

Page 41: ...s for certain types or combinations of pixel defects that are more noticeable than others This policy is valid worldwide subpixel pixel Pixels and Sub pixels A pixel or picture element is composed of three sub pixels in the primary colors of red green and blue Many pixels together form an image When all sub pixels of a pixel are lit the three colored sub pixels together appear as a single white pi...

Page 42: ...pixels 2 or fewer 3 adjacent dark subpixels 0 Distance between two black dot defects 15mm Total black dot defects of all types 5 or fewer TOTAL DOT DEFECTS ACCEPTABLE LEVEL Total bright or black dot defects of all types 5 or fewer Note 1 1 or 2 adjacent sub pixel defects 1 dot defect 2 This monitor is ISO9241 307 compliant ISO9241 307 Ergonomic requirement analysis and compliance test methods for ...

Page 43: ...122 1223 Free of charge Mon to Fri 9am 6pm Ireland Celestica 353 01 601 1161 Local call tariff Mon to Fri 8am 5pm Italy Anovo Italy 39 840 320 041 0 08 Mon to Fri 9am 6pm Luxembourg Ecare 352 26 84 30 00 Local call tariff Mon to Fri 9am 6pm Netherlands Ecare 31 0900 0400 063 0 10 Mon to Fri 9am 6pm Norway Infocare 47 2270 8250 Local call tariff Mon to Fri 9am 6pm Poland MSI 48 0223491505 Local cal...

Page 44: ...sic Service I I c 7 727 3097515 Latvia NA ServiceNet LV 371 67460399 371 27260399 Lithuania NA UAB Servicenet 370 37 400160 general 370 7400088 for Philips Macedonia NA AMC 389 2 3125097 Moldova NA Comel 37322224035 Romania NA Skin 40 21 2101969 Russia NA CPS 7 495 645 6746 Serbia Montenegro NA KimTec d o o 381 11 20 70 684 Slovakia NA Datalan Service 421 2 49207155 Slovenia NA PC H and 386 1 530 ...

Page 45: ...6030100 Sun Thu 10 00am 6 00pm Singapore Philips Electronics Singapore Pte Ltd Philips Consumer Care Center 65 6882 3966 Mon Fri 9 00am 6 00pm Sat 9 00am 1 00pm Taiwan FETEC CO 0800 231 099 Mon Fri 09 00 18 00 Thailand Axis Computer System Co Ltd 662 934 5498 Mon Fri 8 30am 05 30pm South Africa Computer RepairTechnologies 011 262 3586 Mon Fri 8 00am 05 00pm Israel Eastronics LTD 1 800 567000 Sun T...

Page 46: ...he monitor cable has bent pins Make sure the computer is turned on AUTO button doesn t function The auto function is applicable only in VGA Analog mode If the result is not satisfactory you can do manual adjustments via the OSD menu Note The Auto Function is not applicable in DVI Digital mode as it is not necessary Visible signs of smoke or sparks Do not perform any troubleshooting steps Disconnec...

Page 47: ... as monitor s recommended screen native resolution Green red blue dark and white dots appears on the screen The remaining dots are normal characteristic of the liquid crystal used in today s technology Please refer the pixel policy for more detail The power on light is too strong and is disturbing You can adjust power on light using the power LED Setup in OSD main Controls For further assistance r...

Page 48: ...to establish ownership of the monitor 8 3 General FAQs Q1 When I install my monitor what should I do if the screen shows Cannot display this video mode Ans Recommended resolution for this monitor 3440 x 1440 60 Hz Unplug all cables then connect your PC to the monitor that you used previously In the Windows Start Menu select Settings Control Panel In the Control Panel Window select the Display icon...

Page 49: ...er color setting there are three settings as below 1 ColorTemperature The six settings are 5000K 6500K 7500K 8200K 9300K and 11500K With settings in the 5000K range the panel appears warm with a red white color tone while a 11500K temperature yields cool bluewhite toning 2 sRGB This is a standard setting for ensuring correct exchange of colors between different device e g digital cameras monitors ...

Page 50: ...nitor pops out Attention to show the unlock lock status as shown below illustrators Attention Monitor control unlocked Attention Monitor control locked 8 4 Multiview FAQs Q1 Why I cannot activate PiP or PbP when the sources are DVI and HDMI Ans Please refer to below table for the main source and its supporting sub source SUB SOURCE POSSIBILITY xl Inputs VGA DP DVI HDMI MAIN SOURCE xl VGA DP DVI HD...

Page 51: ... rights reserved Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N V and are used under license from Koninklijke Philips N V Specifications are subject to change without notice Version BDM3470E1L ...

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