Philips Brilliance 499P9 User Manual Download Page 1 | Manualshive

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499P9

EN User manual

Customer care and warranty 28

Troubleshooting & FAQs

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Summary of Contents for Brilliance 499P9

Page 1: ...www philips com welcome 499P9 EN User manual 1 Customer care and warranty 28 Troubleshooting FAQs 32 ...

Page 2: ...tiClient Integrated KVM 16 2 5 MultiView 17 2 6 Remove the Base Assembly for VESA Mounting 18 3 Image Optimization 19 3 1 SmartImage 19 3 2 SmartContrast 20 3 3 Adaptive Sync 21 4 HDR 22 5 Technical Specifications 23 5 1 Resolution Preset Modes 26 6 Power Management 27 7 Customer care and warranty 28 7 1 Philips Flat Panel Displays Pixel Defect Policy 28 7 2 Customer Care Warranty 31 8 Troubleshoo...

Page 3: ... from any other heat source Lengthy exposure to this type of environment may result in discoloration and damage to the monitor Keep the display away from oil Oil may damage the plastic cover of the display and void the warranty Remove any object that could fall into ventilation holes or prevent proper cooling of the monitor s electronics Do not block the ventilation holes on the cabinet When posit...

Page 4: ...Seeing a doctor if your symp toms The USB Type C port could only be connected to specify equipment with fire enclosure in compliance with IEC 62368 1 or IEC 60950 1 Maintenance To protect your monitor from possible damage do not put excessive pressure on the LCD panel When moving your monitor grasp the frame to lift do not lift the monitor by placing your hand or fingers on the LCD panel Oil based...

Page 5: ...need for any document for repair or integration please contact with your local service center Please refer to Service contact information listed in Regulation Service Information Manual For transportation information please refer to Technical Specifications Do not leave your monitor in a car trunk under direct sun light Note Consult a service technician if the monitor does not operate normally or ...

Page 6: ...been omitted We have done our utmost to make the packaging easily separable into mono materials Please find out about the local regulations on how to dispose of your old monitor and packing from your sales representative Taking back Recycling Information for Customers Philips establishes technically and economically viable objectives to optimize the environmental performance of the organization s ...

Page 7: ...nklijke Philips N V and are used under license Contents Drivers User s Manual User s Manual www philips com welcome 使用产品前请阅读使用说明保留备用 Monitor USB C C USB C A USB A B Remote Control Unit 499P9H1 Batteries 499P9H1 USB C C A Different according to region Battery Zinc carbon AAA R03 1 5V 2 Install the base 1 In order to well protect this monitor and avoid scratching or damaging of the monitor keep the...

Page 8: ...6 USB upstream 7 USB Type C input Upstream 8 DisplayPort input 9 HDMI2 input 10 HDMI1 input 11 AC power input 12 Power Switch Connect to PC 1 Connect the power cord to the back of the monitor firmly 2 Turn off your computer and unplug its power cable 3 Connect the monitor signal cable to the video connector on the back of your computer 4 Plug the power cord of your computer and your monitor into a...

Page 9: ...ly with International energy standards the USB hub ports of this display are disabled during Standby and Off modes Connected USB devices will not work in this state To permanently put the USB function in ON state please go to OSD Menu then select USB standby mode and switch it to ON state Somehow if your monitor reset to factory setting ensure to select USB standby mode to ON state in OSD menu 6 U...

Page 10: ... 0 or higher version the high speed signal devices which may result in a decreased efficiency of the radio transmission Should this happen please try the following methods to help reduce the effects of interference Try to keep USB2 0 receivers away from USB3 0 or higher version of connection port Use a standard USB extension cable or USB hub to increase the space between your wireless receiver and...

Page 11: ...menu 4 User preference key Customize your own preference function from OSD to become the user key 5 Change the signal input source 6 Return to previous OSD level 7 SmartImage hot key There are multiple modes to select EasyRead Office Photo Movie Game Economy LowBlue Mode SmartUniformity Off 2 Webcam 2 1 1 3 2 4 1 2 3 1 Microphone 2 IR of Face identification 3 2 0 Megapixel Webcam 4 Webcam activity...

Page 12: ...eries 499P9H1 To install or replace batteries 1 Press and then slide the cover to open it 2 Align the batteries according to the and indications inside the battery compartment 3 Replace the cover Note The incorrect use of batteries can result in leaks or bursting Be sure to follow these instructions Place AAA batteries matching the and signs on each battery to the and signs of the battery compartm...

Page 13: ... Turn up the values 5 Return to previous OSD level 6 Confirm the OSD adjustment 7 Access the OSD menu Confirm the OSD adjustment 8 Adjust the OSD menu Turn down the values 9 SmartImage There are multiple selections EasyRead Office Photo Movie Game Economy LowBlue Mode SmartUniformity Off 10 Return to previous OSD level 11 Turn down the brightness 12 Turn up the brightness 13 Turn down the volume 1...

Page 14: ... Horizontal Vertical Transparency OSD Time Out Resolution Notification Color Temperature sRGB User Define User Key USB USB Standby Mode KVM Reset HDMI 1 EDID Switch HDMI 2 EDID Switch Information SmartResponse SmartContrast Gamma Over Scan Contrast Brightness Volume Mute Audio Source PBP Mode Swap PBP Input 0 100 0 100 Off 1 2 3 4 5 10 20 30 60 Native 5000K 6500K 7500K 8200K 9300K 11500K Audio Sou...

Page 15: ...B3 0 the resolution supported will be 5120 x 1440 30Hz 2 If your Ethernet connection seems slow please enter OSD menu and select USB3 0 which supports the LAN speed to 1G 3 If your monitor shows No signal after connecting your device to its HDMI port your device may not be capable of supporting 5120x1440 resolution In that case please follow the steps below to make your monitor work properly Press...

Page 16: ...h Windows Hello is ready to work as long as the Windows Hello setting in Windows10 is complete Refer to Windows official website for the settings https www windowscentral com how set windows hello windows 10 Please note that Windows 10 system is required for setting up Windows Hello facial recognition with an edition lower than Windows 10 or Mac OS the webcam can work without the function of facia...

Page 17: ...able from USB up port of this monitor please enter OSD menu to make a appropriate selection of USB up under the KVM layer USB USB Standby Mode USB up USB C Auto KVM Note 1 Please always go to Windows official website to access the latest information the information in EDFU is subject to change without further notice 2 Different regions have different voltages with inconsistent voltage setting may ...

Page 18: ... upstream cable from your duel devices to the USB C and USB up port of this monitor at the same time 2 Connect peripherals to the USB downstream port of this monitor USB C 3 Enter to OSD menu Go to KVM layer and select Auto USB C or USB up to switch the control of peripherals from one device to another Simply repeat this step for switching the control system using one set of peripheral KVM Auto So...

Page 19: ...our Ultrabook while logged into secured company intranet to access files from a desktop 3 How to enable MultiView by OSD menu 1 Press button on the front bezel to enter OSD Menu Screen Press or button to select main menu PBP then press button Press or button to select PBP Mode then press button Press or button to select PBP Now you can move backward to set the PBP Input or Swap 2 Press button to c...

Page 20: ...from the display 2 1 Note This display accepts a 100mm x 100mm VESA Compliant mounting interface 100mm 100mm 5 0 90 Display design may differ from those illustrated Warning To avoid potential screen damage such as panel peeling ensure that the monitor does not tilt downward by more than 5 degrees Do not press the screen while adjusting the angle of the monitor Grasp only the bezel Warning This pro...

Page 21: ...the press of a single button How to enable SmartImage 1 Press to launch the SmartImage on screen display 2 Keep pressing to toggle among Office Photo Movie Game Economy SmartUniformity and Off 3 The SmartImage on screen display will remain on screen for 5 seconds or you can also press OK to make confirmation There are multiple modes to select EasyRead Office Photo Movie Game Economy LowBlue Mode S...

Page 22: ...are a common phenomenon among LCD displays Typical uniformity is measured around 75 80 By enabling Philips SmartUniformity feature display uniformity is increased to above 95 This produces more consistent and true images Off No optimization by SmartImage Note Philips LowBlue mode mode 2 compliance with TUV Low Blue Light certification you can have this mode by simply press the hotkey then press to...

Page 23: ...ll frames per second are reduced with v sync too AMD Adaptive Sync technology eliminates all of these problems by letting the GPU update the monitor the moment a new picture is ready leaving gamers with unbelievably smooth responsive tearing free games Followed by the graphic card that are compatible Operating system Windows 10 8 1 8 7 Graphic Card R9 290 300 Series R7 260 Series AMD Radeon R9 300...

Page 24: ...5120 x 1440 4 Turn the HDR and WCG to on mode 5 Adjust Brightness for SDR content Note Windows10 edition is required always upgrade to the most updated version Below linkage is for the further more information from mircrosoft official website https support microsoft com en au help 4040263 windows 10 hdr advanced color settings STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 ...

Page 25: ...martUniformity YES Delta E YES LowBlue Mode YES EasyRead YES Adaptive sync YES Connectivity Signal Input DisplayPort 1 4 x 1 HDR HDMI 2 0 x 2 USB C 3 1 Gen 2x 1 upstream Power delivery up to 65W USB Upstream USB3 1 x 1 Downstream USB3 1x3 with 1 fast charge B C 1 2 Power Delivery USB C 5V 3A 9V 3A 10V 3A 12V 3A 15V 3A 20V 3 25A RJ 45 Ethernet LAN 10M 100M 1000M Input Signal Separate Sync Audio In ...

Page 26: ...e at 230VAC 50Hz Normal Operation 81 8 W typ 81 9 W typ 82 0 W typ Sleep Standby mode 0 3 W typ 0 3 W typ 0 3 W typ Off mode 0 3 W typ 0 3 W typ 0 3 W typ Off mode AC switch 0W typ 0W typ 0W typ Heat Dissipation AC Input Voltage at 100VAC 50Hz AC Input Voltage at 115VAC 60Hz AC Input Voltage at 230VAC 50Hz Normal Operation 279 2 BTU hr typ 279 5 BTU hr typ 279 9 BTU hr typ Sleep Standby mode 1 02 ...

Page 27: ... to 1060hPa Environmental and energy ROHS YES EPEAT YES Refer to note 1 for more details Packaging 100 recyclable Specific Substances 100 PVC BFR free housing EnergyStar YES Cabinet Color Black Finish Texture Note 1 EPEAT rating is valid only where Philips registers the product Please visit www epeat net for registration status in your country 2 This data is subject to change without notice Go to ...

Page 28: ...0 x 1440 PBP mode 60 00 66 625 3840 x 1080 60 00 133 312 3840 x 1080 59 99 78 063 3840 x 1080 70 00 43 8 5120 x 1440 30 00 88 83 5120 x 1440 60 00 104 12 5120 x 1440 70 00 Note 1 Please notice that your display works best at native resolution of 5120 x 1440 60Hz For best display quality please follow this resolution recommendation Recommended resolution HDMI 2 0 DP USB C 5120 x 1440 60Hz If your d...

Page 29: ...ower consumption and signaling of this automatic power saving feature Power Management Definition VESA Mode Video H sync V sync Power Used LED Color Active ON Yes Yes 81 9 W typ 242 W max White Sleep Standby mode OFF No No 0 3 W typ White blink Off mode AC switch OFF 0W typ OFF The following setup is used to measure power consumption on this display Native resolution 5120 x 1440 Contrast 50 Bright...

Page 30: ... higher quality standards for certain types or combinations of pixel defects that are more noticeable than others This policy is valid worldwide subpixel pixel Pixels and Sub pixels A pixel or picture element is composed of three sub pixels in the primary colors of red green and blue Many pixels together form an image When all sub pixels of a pixel are lit the three colored sub pixels together app...

Page 31: ... in a Philips flat panel display must have pixel or sub pixel defects exceeding the tolerances listed in the following tables Three adjacent lit sub pixels one white pixel Note A red or blue bright dot must be more than 50 percent brighter than neighboring dots while a green bright dot is 30 percent brighter than neighboring dots Black Dot Defects Black dot defects appear as pixels or sub pixels t...

Page 32: ... of all types 2 BLACK DOT DEFECTS ACCEPTABLE LEVEL 1 dark subpixel 5 or fewer 2 adjacent dark subpixels 5 or fewer 3 adjacent dark subpixels 0 Distance between two black dot defects 15mm Total black dot defects of all types 10 or fewer TOTAL DOT DEFECTS ACCEPTABLE LEVEL Total bright or black dot defects of all types 10 or fewer Note 1 or 2 adjacent sub pixel defects 1 dot defect ...

Page 33: ...ertified Service Partner cannot perform the required repairs under the offered extended warranty package we will find alternative solutions for you if possible up to the extended warranty period you have purchased Please contact our Philips Customer Service Representative or local contact center by Consumer care number for more details Philips Customer Care Center number listed below Local Standar...

Page 34: ...y connected to your computer Also refer to the Quick Start Guide Check to see if the display cable has bent pins Make sure the computer is turned on AUTO button doesn t function The auto function is applicable only in VGA Analog mode If the result is not satisfactory you can do manual adjustments via the OSD menu Note The Auto Function is not applicable in DVI Digital mode as it is not necessary V...

Page 35: ... your LCD display will display unchanging static content Failure to activate a screen saver or a periodic screen refresh application may result in severe burn in or after image or ghost image symptoms that will not disappear and cannot be repaired The damage mentioned above is not covered under your warranty Image appears distorted Text is fuzzy or blurred Set the PC s display resolution to the sa...

Page 36: ...tor Follow the instructions to insert the companion CD ROM included in this package Monitor drivers inf and icm files will be installed automatically Q4 How do I adjust the resolution Ans Your video card graphic driver and display together determine the available resolutions You can select the desired resolution under Windows Control Panel with the Display properties Q5 What if I get lost when I a...

Page 37: ...lay Ans Yes the displays are Plug and Play compatible with Windows 10 8 1 8 7 Q11 What is Image Sticking or Image Burn in or After Image or Ghost Image in LCD panels Ans Uninterrupted display of still or static images over an extended period may cause burn in also known as after imaging or ghost imaging on your screen Burn in after imaging or ghost imaging is a well known phenomenon in LCD panel t...

Page 38: ...l can be download on the Philips website support page 8 3 Multiview FAQs Q1 How to listen to Audio independent of video Ans Normally the audio source is linked to the main picture source If you want to change audio source input for example listen to your MP3 player independently regardless of the video source input you can press to enter OSD menu Select your preferred Audio Source option from the ...

Page 39: ...e responsibility of Top Victory Investments Ltd and Top Victory Investments Ltd is the warrantor in relation to this product Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N V and are used under license Specifications are subject to change without notice Version M9499PE1T ...

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