37
10. Troubleshooting & FAQs
To un-lock the OSD, press and
hold the
button while the
monitor is off and then press
button to turn the monitor on.
Q14: Where can I find Important
Information manual mentioned in
EDFU?
Ans.:
Important Information manual
can be download on the Philips
website support page.
Q15: Why cannot detect my monitor’s
Windows Hello webcam, and
also Face Recognition option is
greyed out?
Ans: To fix this issue, you need to
proceed following steps to detect
the webcam device again:
1. Press Crtl + Shift + ESC to launch
the Microsoft Windows Task
Manager.
2. Select ‘Services’ tag.
3. Scroll down and select ‘WbioSrvc’
(Windows Biometric Service). If
the status shows ‘Running’, right
click to stop the service first, then
restart the service manually.
4. Then go back to sign-in options
menu to set up Window Hello
Webcam.
Q16: Why I cannot automatically
switch to the connected input
source after daisy chain over
USB-C?
Ans: It’s because your primary monitor
connects to more than one input
source at the same time. When
you use the primary monitor to
the notebook with USB-C, and
also daisy chain to the secondary
monitor.
Once the notebook goes into
standby mode, if you want to
show the content from HDMI or
DisplayPort, please press
to
change the signal input source.
