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7. Customer care and warranty
For the C,E,T, V and X models, your monitor will
be picked-up at your address, repaired in our
Certified Service Center and Return back to your
address within 7 working days after it’s picked up.
If no Repair can be fulfilled within 10 working days
after the unit is picked up then a replacement
monitor of at least an equivalent monitor will be
shipped to you.
The swap monitor remains yours and Philips
keeps the defective/original monitor. For the swap
monitor the warranty period remains equal to
that of your original monitor, being 24 months as
from the purchase date of your original monitor.
For the B, P and S models, your monitor will be
swapped by at least an equivalent monitor in
case of defects provided for under the warranty
coverage. Its Philips aim to exchange the swap
unit within 48 hours after the request for service
however for remote areas like Island or other
geographically difficult to reach area, its Philips aim
to have an exchange time within 72 hours.
The swap monitor remains yours and Philips
keeps the defective/original monitor. For the swap
monitor the warranty period remains equal to
that of your original monitor, being 36 months as
from the purchase date of your original monitor.
What is excluded?
The Philips Warranty applies provided the
product is handled properly for its intended use,
in accordance with its operating instructions and
upon presentation of the original invoice or cash
receipt, indicating the date of purchase, dealer's
name and model and production number of the
product.
The Philips Warranty may not apply if:
The documents have been altered in any way
•
or made illegible;
The model or production number on the
•
product has been altered, deleted, removed
or made illegible;
Repairs or product modifications and
•
alterations have been executed by
unauthorized service organizations or
persons;
Damage is caused by accidents including but
•
not limited to lightning, water or fire, misuse
or neglect;
Reception problems caused by signal
•
conditions or cable or antenna systems
outside the unit;
Defects caused by abuse or misuse of the
•
monitor;
Product requires modification or adaptation
•
to enable it to comply with local or national
technical standards, which apply in countries
for which the product was not originally
designed, manufactured, approved and/or
authorized. Therefore always check whether
a product can be used in a specific country.
Note that products that are not originally
•
designed, manufactured, approved and/
or authorized for usage within the Philips
countries, do not apply to the Philips F1rst
Choice Warranty. In these cases the Philips
global warranty terms are valid.
Just a click away
In case of any problems, we advise you to read the
operating instructions carefully or go to the
http://www.philips.com/support website for
additional support.
Just a phone call away
In order to avoid unnecessary inconvenience,
we advise you to read the operating instructions
carefully or go to the
http://www.philips.com/support website for
additional support before contacting the Philips
helpdesk.
To solve your problem quickly, please prepare
the following details before contacting the Philips
helpdesk:
Philips type number
•
Philips serial number
•
Purchase date (copy of purchase may be
•
required)
PC environment Processor:
•
