Philips Brilliance 231B4LP User Manual Download Page 39

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8 Customer care and warranty

Contact Information for CENTRAL AND EASTERN EUROPE region:

Country

Call center

ASC

Consumer care number

Belarus

IBA

+375 17 217 3386

Bulgaria

LAN Service

+359 2 960 2360

Croatia

Renoprom

+385 1 333 0974

Estonia

FUJITSU

+372 6519900

Latvia

“ServiceNet LV” Ltd.

+371 7460399

Lithuania

UAB "Servicenet"

+370 7400088

Romania

Blue Ridge Intl.

+40 21 2101969

Serbia &

Montenegro

Kim Tec d.o.o.

+381 11 20 70 684

Slovenia

PC H.and

+386 1 530 08 24

Ukraine

Comel

+380 562320045

Topaz-Service Company

+38 044 245 73 31

Russia

CPS

+7 (495) 645 6746 (for repair)

CEEE Partners

+7 (495) 645 3010 (for sales)

Slovakia

Datalan Service

+421 2 49207155

Turkey

Techpro

+90 212 444 4 832

Czech Rep.

Asupport

800 100 697

Hungary

Serware

+36 1 2426331

Profi Service

+36 1 814 8080

Contact Information for LATIN AMERICA region:

Country

Call center

Consumer care number

Brazil

Vermont

0800-7254101

Argentina

0800 3330 856

Contact Information for China:

China

Consumer care number : 4008 800 008

Contact Information for NORTH AMERICA :

Country

Call center

ASC

Consumer care number

U.S.A.

TOS

Teleplan

(877) 835-1838

Canada

Supercom

(800)479-6696

Summary of Contents for Brilliance 231B4LP

Page 1: ...www philips com welcome 231B4LP EN User manual 1 Customer care and warranty 34 Troubleshooting FAQs 39 ...

Page 2: ... 3 Image Optimization 10 3 1 SmartImage 10 3 2 SmartContrast 11 3 3 Philips SmartControl Premium 11 3 4 SmartDesktop Guide 18 4 PowerSensor 23 5 Technical Specifications 25 5 1 Resolution Preset Modes 27 6 Power Management 28 7 Regulatory Information 29 8 Customer care and warranty 35 8 1 Philips Flat Panel Monitors Pixel Defect Policy 35 8 2 Customer Care Warranty 37 9 Troubleshooting FAQs 40 9 1...

Page 3: ...cable or DC power cord for normal operation Please use approved power cord provided by Philips all the time If your power cord is missing please contact with your local service center Please refer to Customer Care Consumer Information Center Do not subject the monitor to severe vibration or high impact conditions during operation Do not knock or drop the monitor during operation or transportation ...

Page 4: ...r or integration please contact with your local service center please refer to the chapter of Consumer Information Center For transportation information please refer to Technical Specifications Do not leave your monitor in a car trunk under direct sun light Note Consult a service technician if the monitor does not operate normally or you are not sure what procedure to take when the operating instr...

Page 5: ...r utmost to make the packaging easily separable into mono materials Please find out about the local regulations on how to dispose of your old monitor and packing from your sales representative Taking back Recycling Information for Customers Philips establishes technically and economically viable objectives to optimize the environmental performance of the organization s product service and activiti...

Page 6: ...up the monitor 2 1 Installation Package contents VGA Optional DVI Optional Audio Install the base 1 Place the monitor face down on a smooth surface Pay attention not to scratch or damage the screen 2 Snap in the base in the VESA mount area ...

Page 7: ... base with both hands 1 Gently attach the base to the column until the three guiding pins rest into the position holes 2 Use your fingers to tighten the screw located at the bottom of the base and secure the base to the column tightly 1 2 ...

Page 8: ...ignal cable to the video connector on the back of your computer 4 Plug the power cord of your computer and your monitor into a nearby outlet 5 Turn on your computer and monitor If the monitor displays an image installation is complete 2 2 Operating the monitor Description of the control buttons 7 6 2 5 4 3 1 Switch monitor s power ON and OFF Access the OSD menu Confirm the OSD adjustment Adjust th...

Page 9: ...lay You can use this as a reference when you want to work your way around the different adjustments later on Main menu Sub menu Picture OSD Settings Setup Language Color Audio Audio In DP In Input Power Sensor Picture Format Brightness Contrast Horizontal Vertical Transparency OSD Time Out Auto V Position Phase Clock Resolution Notification Reset Information English Español Français Deutsch Italia...

Page 10: ...ve resolution 1920 1080 60 Hz When the monitor is powered on at a different resolution an alert is displayed on screen Use 1920 1080 60 Hz for best results Display of the native resolution alert can be switched off from Setup in the OSD On Screen Display menu Physical Function Tilt Swivel Height adjustment Pivot ...

Page 11: ...s below to avoid any possible damage or injury 1 Place the monitor face down on a smooth surface Pay attention not to scratch or damage the screen 2 Remove the screws from hinge cover 1 2 3 While keeping the release button pressed tilt the base and slide it out 1 2 Note This monitor accepts a 100mm x 100mm VESA Compliant mounting interface 100mm 100mm ...

Page 12: ...artImage on screen display 2 Keep pressing to toggle among Office Photo Movie Game Economy and Off 3 The SmartImage on screen display will remain on screen for 5 seconds or you can also press OK to make confirmation 4 When SmartImage is enabled the sRGB scheme is disabled automatically To use sRGB you need to disable SmartImage with the button at the front bezel of your monitor Except using key to...

Page 13: ...u save on energy costs and extend the lifetime of your monitor How does it work When you activate SmartContrast it will analyse the content you are displaying in real time to adjust colors and control backlight intensity This function will dynamically enhance contrast for a great entertainment experience when viewing videos or playing games 3 3 Philips SmartControl Premium The new SmartControl Pre...

Page 14: ...esolution You can follow the instruction and do the adjustment Cancel prompts user if you want to cancel installation Color menu Color Menu allows you to adjust RGB Black Level White Point Display Gamma Calibration SmartImage and SmartKolor You can follow the instruction and do the adjustment Refer to below table for sub menu item base on your input Example for Color Calibration ...

Page 15: ...ibration sequence 3 Quick View loads the before after images 4 To return to Color home pane click the Cancel button 5 Enable color calibration by default is on If unchecked does not allow for color calibration to happen dimes out start and quick view buttons 6 Must have patent info in calibration screen ...

Page 16: ...is set SmartContrast and SmartResponse are enabled Eco Power menu Options menu Options Preferences Will only be active when selecting Preferences from the drop down Options menu On a non supported display capable of DDC CI only the Help and Options tabs are available Displays current preference settings A checked box enables the feature The check box is a toggle Enable Context Menu on desktop is c...

Page 17: ...ontrol Premium is either from the desktop short cut or from the program file Any preset set to run at startup will not load when this box is unchecked Disabled Enable transparency mode Windows 7 Vista XP Default is 0 Opaque Options Audio Will only be active when selectingVolume from the drop down Options menu On a non supported display capable of DDC CI only the Help and Options tabs are available...

Page 18: ... go into Theft Deterrence mode After creating PIN theTheft Deterrence pane will indicateTheft Deterrence Enabled and provide PIN Options button Theft Deterrence Enabled is displayed Disable Theft Deterrence Mode opens pane screen on next page PIN Options button only available after user creates PIN button opens secure PIN web site Help menu Help User Manual Will only be active when selecting User ...

Page 19: ...lp Access to User Manual file Open User Manual file using the default browser window Technical Support Displays the tech support page Check for Update Takes the user to PDI Landing and checks the user s version against the most current available About Displays detailed reference information product version release information and product name Exit Close SmartControl Premium To run SmartControl Pre...

Page 20: ...utomatically align When the window and mouse cursor are within the region the region will become highlighted Note If the outline of the region is not visible when dragging the window Show windows contents while dragging is disabled To enable 1 In Control Panel click System 2 Click Advanced system settings ForVista Win7 OS this is located on the left sidebar 3 In Performance section click Settings ...

Page 21: ... Desktop Partition shows the current selected partition and allows the user to quickly change to any of the partitions shown in the drop down Note If more than one display is attached the user can select the targeted display to change the partition The highlighted icon represents the current active partition 3 Identify Partition Displays the outline grid on the desktop for the current partition 4 ...

Page 22: ... multiple windows to the same partition Find Window will show all open windows and move the selected window to the forefront Desktop Partition Desktop Partition shows the current selected partition and allows the user to quickly change to any of the partitions shown in the drop down Identify Partition Displays the outline grid on the desktop for the current partition Align On Align Off Enables dis...

Page 23: ...horizontal top Partition 2 horizontal center Partition 3 horizontal bottom For 270 Partition 3 horizontal top Partition 2 horizontal center Partition 1 horizontal bottom Vertical Split Left Assesses the screen resolution and divides the display into two vertical regions the left hand side is a single region the right hand side is split into two evenly sized regions For 90 Partition 1 on top Partit...

Page 24: ...r 270 Partition 1 on left sideVertical Partition 2 3 on right sideVertical Horizontal Split Bottom Assesses the screen resolution and divides the display into two evenly sized horizontal regions the bottom region is single the top region is spilt into two evenly sized regionsFor 90 Partition 1 2 on right sideVertical Partition 3 on left sideVertical For 270 Partition 1 2 on left sideVertical Parti...

Page 25: ...ion yourself more than 100 cm or 40 inches from the monitor use the maximum detection signal for distances up to 120 cm or 47 inches Setting 4 Since some dark colored clothing tends to absorb infrared signals even when the user is within 100 cm or 40 inches of the display step up signal strength when wearing black or other dark clothes You can return to the default mode at any time Setting 3 Hot k...

Page 26: ... Input Signal Separate Sync Sync on Green Audio In Out PC audio in headphone out Convenience Built in speaker 1 5 W User Convenience OSD Languages English French German Spanish Italian Russian Simplified Chinese Portuguese Other Convenience VESA mount 100 100mm Kensington Lock Plug Play Compatibility DDC CI sRGB Windows 7 Vista XP Mac OSX Linux Stand Tilt 5 20 Swivel 65 65 Height adjustment 110mm ...

Page 27: ...t without stand 3 1 kg Product with packaging 7 0 kg Operating Condition Temperature range operation 0 C to 40 C Temperature range Non operation 20 C to 60 C Relative humidity 20 to 80 MTBF 30 000hrs Environmental ROHS YES EPEAT Gold www epeat net Packaging 100 recyclable Specific Substances 100 PVC BFR free housing EnergyStar Yes Compliance and standards Regulatory Approvals CE Mark FCC Class B S...

Page 28: ...00 640 x 480 66 67 37 86 640 x 480 72 81 37 50 640 x 480 75 00 37 88 800 x 600 60 32 46 88 800 x 600 75 00 48 36 1024 x 768 60 00 60 02 1024 x 768 75 03 44 77 1280 x 720 59 86 63 89 1280 x 1024 60 02 79 98 1280 x 1024 75 03 55 94 1440 x 900 59 89 70 64 1440 x 900 74 98 65 29 1680 x 1050 59 95 67 50 1920 x 1080 60 00 Note Please notice that your display works best at native resolution of 1920 x 108...

Page 29: ... table shows the power consumption and signaling of this automatic power saving feature Power Management Definition VESA Mode Video H sync V sync Power Used LED Color Active ON Yes Yes 26 2W typ 36 9W max White Sleep Standby OFF No No 0 3W typ White blink Switch Off OFF 0W typ OFF The following setup is used to measure power consumption on this monitor Native resolution 1920 x 1080 Contrast 50 Bri...

Page 30: ...e color and luminance uniformity color rendition and image stability Product have been tested according to rigorous safety standards at an impartial laboratory Electric and magnetic fields emissions as low as normal household background levels Low acoustic noise emissions Some of the Environmental features of the TCO Certified for displays The brand owner demonstrates corporate social responsibili...

Page 31: ...primary materials Reduce use of toxic materials Avoid the disposal of hazardous waste EPEAT S requirement that all registered products meet ENERGY STAR s energy efficiency specifications means that these products will consume less energy throughout their life CE Declaration of Conformity This product is in conformity with the following standards EN60950 1 2006 A11 2009 Safety requirement of Inform...

Page 32: ... connected Consult the dealer or an experienced radio TV technician for help Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Use only RF shielded cable that was supplied with the monitor when connecting this monitor to a computer device To prevent damage which may result in fire or shock hazard do not ...

Page 33: ...t équipement N utiliser que des câbles RF armés pour les connections avec des ordinateurs ou périphériques CET APPAREIL NUMERIQUE DE LA CLASSE B RESPECTETOUTES LES EXIGENCES DU REGLEMENT SUR LE MATERIEL BROUILLEUR DU CANADA EN 55022 Compliance Czech Republic Only Polish Center for Testing and Certification Notice The equipment should draw power from a socket with an attached protection circuit a t...

Page 34: ... festgelegten Vorschriften Auf der Rückwand des Gerätes befindet sich ein Aufkleber der auf die Unbedenklichkeit der Inbetriebnahme hinweist da dieVorschriften über die Bauart von Störstrahlern nach Anlage III 5 Abs 4 der Röntgenverordnung erfüllt sind Damit Ihr Monitor immer den in der Zulassung geforderten Werten entspricht ist darauf zu achten daß 1 Reparaturen nur durch Fachpersonal durchgefüh...

Page 35: ...毒有害物质或元素铅 Pb 汞 Hg 镉 Cd 六价铬 Cr6 多溴联苯 PBB 多溴二苯醚 PBDE 外壳 O O O O O O 液晶显示屏灯管 X O O O O O 电路板组件 X O O O O O 电源适配线 X O O O O O 电源线连接线 X O O O O O 电路板组件包括印刷电路板及其构成的零部件如电阻电容集成电路连接器等 O 表示该有毒有害物质在该部件所有均质材料中的含量均在电子信息产品中有毒有害物质的限量要求标准规定的限量要求以下 X 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出电子信息产品中有毒有害物质的限量要求标准规定的限量要求但是上表中打 X 的部件符合欧盟RoHS法规要求属于豁免的部分环保使用期限此标识指期限十年电子信息产品中含有的有毒有害物质或元素在正常使用的条件下不会发生外泄或突变电子信息产...

Page 36: ...However pixel or sub pixel defects on theTFT Monitor panels used in flat panel monitors are sometimes unavoidable No manufacturer can guarantee that all panels will be free from pixel defects but Philips guarantees that any monitor with an unacceptable number of defects will be repaired or replaced under warranty This notice explains the different types of pixel defects and defines acceptable defe...

Page 37: ...el monitor must have pixel or sub pixel defects exceeding the tolerances listed in the following tables BRIGHT DOT DEFECTS ACCEPTABLE LEVEL 1 lit subpixel 3 2 adjacent lit subpixels 1 3 adjacent lit subpixels one white pixel 0 Distance between two bright dot defects 15mm Total bright dot defects of all types 3 BLACK DOT DEFECTS ACCEPTABLE LEVEL 1 dark subpixel 5 or fewer 2 adjacent dark subpixels ...

Page 38: ... 353 01 601 1161 Local call tariff Spain Eatsa Spain 34 902 888 785 0 10 Finland A novo 358 09 2290 1908 Local call tariff France A novo 33 082161 1658 0 09 Greece Allman Hellas 30 00800 3122 1223 Free of charge Italy A novo 39 840 320 041 0 08 Netherlands E Care 31 0900 0400 063 0 10 Denmark A novo 45 3525 8761 Local call tariff Norway A novo 47 2270 8250 Local call tariff Sweden A novo 46 08 632...

Page 39: ...ine NA Comel 380 562320045 NA Topaz Service Company 38 044 245 73 31 Russia NA CPS 7 495 645 6746 for repair NA CEEE Partners 7 495 645 3010 for sales Slovakia NA Datalan Service 421 2 49207155 Turkey NA Techpro 90 212 444 4 832 Czech Rep NA Asupport 800 100 697 Hungary NA Serware 36 1 2426331 NA Profi Service 36 1 814 8080 Contact Information for LATIN AMERICA region Country Call center Consumer ...

Page 40: ...gapore Pte Ltd Philips Consumer Care Center 65 6882 3999 Taiwan PCCW Teleservices Taiwan FETEC CO 0800 231 099 Thailand NA Axis Computer System Co Ltd 662 934 5498 South Africa NA SylvaraTechnologies Pty Ltd 086 0000 888 United Arab Emirates NA AL SHAHD COMPUTER L L C 00971 4 2276525 Israel NA Eastronics LTD 1 800 567000 Vietnam NA FPT Service Informatic Company Ltd 84 8 38248007 Ho Chi Minh City ...

Page 41: ...he monitor cable has bent pins Make sure the computer is turned on AUTO button doesn t function The auto function is applicable only in VGA Analog mode If the result is not satisfactory you can do manual adjustments via the OSD menu Note The Auto Function is not applicable in DVI Digital mode as it is not necessary Visible signs of smoke or sparks Do not perform any troubleshooting steps Disconnec...

Page 42: ... as monitor s recommended screen native resolution Green red blue dark and white dots appears on the screen The remaining dots are normal characteristic of the liquid crystal used in today s technology Please refer the pixel policy for more detail The power on light is too strong and is disturbing You can adjust power on light using the power LED Setup in OSD main Controls For further assistance r...

Page 43: ...stablish ownership of the monitor 9 3 General FAQs Q1 When I install my monitor what should I do if the screen shows Cannot display this video mode Ans Recommended resolution for this monitor 1920 x 1080 60 Hz Unplug all cables then connect your PC to the monitor that you used previously In the Windows Start Menu select Settings Control Panel In the Control Panel Window select the Display icon Ins...

Page 44: ...e option Color then press OK to enter color setting there are three settings as below 1 ColorTemperature The six settings are 5000K 6500K 7500K 8200K 9300K and 11500K With settings in the 5000K range the panel appears warm with a red white color tone while a 11500K temperature yields cool bluewhite toning 2 sRGB This is a standard setting for ensuring correct exchange of colors between different d...

Page 45: ...e your monitor unattended Always activate a periodic screen refresh application if your LCD monitor will display unchanging static content Warning Failure to activate a screen saver or a periodic screen refresh application may result in severe burn in or after image or ghost image symptoms that will not disappear and cannot be repaired The damage mentioned above is not covered under your warranty ...

Page 46: ...s reserved Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips Electronics N V and are used under license from Koninklijke Philips Electronics N V Specifications are subject to change without notice Version M4231BE1T ...

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