Philips Brillance 241B7QPJEB User Manual Download Page 39 | Manualshive

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10.Troubleshooting & FAQs

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Summary of Contents for Brillance 241B7QPJEB

Page 1: ...www philips com welcome 241B7 EN User manual 1 Customer care and warranty 26 Troubleshooting FAQs 33 ...

Page 2: ...11 3 Image Optimization 12 3 1 SmartImage 12 3 2 SmartContrast 13 4 PowerSensor 14 5 Built in Webcam with Microphone 16 5 1 PC system requirements 16 5 2 Using the device 16 6 Daisy chain function 18 7 Technical Specifications 20 7 1 Resolution Preset Modes 24 8 Power Management 25 9 Customer care and warranty 26 9 1 Philips Flat Panel Monitors Pixel Defect Policy 26 9 2 Customer Care Warranty 28 ...

Page 3: ...to this type of environment may result in discoloration and damage to the monitor Remove any object that could fall into ventilation holes or prevent proper cooling of the monitor s electronics Do not block the ventilation holes on the cabinet When positioning the monitor make sure the power plug and outlet are easily accessible If turning off the monitor by detaching the power cable or DC power c...

Page 4: ...isplay of still or static images over an extended period may cause burn in also known as after imaging or ghost imaging on your screen Burn in after imaging or ghost imaging is a well known phenomenon in LCD panel technology In most cases the burned in or after imaging or ghost imaging will disappear gradually over a period of time after the power has been switched off Warning Failure to activate ...

Page 5: ...cal and Electronic Equipment WEEE This marking on the product or on its packaging illustrates that under European Directive 2012 19 EU governing used electrical and electronic appliances this product may not be disposed of with normal household waste You are responsible for disposal of this equipment through a designated waste electrical and electronic equipment collection To determine the locatio...

Page 6: ...e management primarily entails participation in national take back initiatives and recycling programs whenever possible preferably in cooperation with competitors which recycle all materials products and related packaging material in accordance with all Environmental Laws and taking back program with the contractor company Your display is manufactured with high quality materials and components whi...

Page 7: ...ks of Koninklijke Philips N V and are used under license from Koninklijke Philips N V Monitor drivers User s Manual 使用前请阅读使用说明保留备用 Different according to region Install the base 1 Place the monitor face down on a smooth surface Pay attention not to scratch or damage the screen 2 Hold the stand with both hands 1 Gently attach the stand to the VESA mount area until the latch locks the stand 2 Gent...

Page 8: ... Fast Charger 11 1 Kensington anti theft lock 2 Audio input 3 Earphone jack 4 Display port input 5 HDMI input 6 VGA input 7 AC power input 8 Power Switch 9 USB upstream 10 USB fast charger USB downstream 11 Webcam 241B7QPTEB 1 12 11 10 2 3 7 4 5 6 8 9 Fast Charger 1 Kensington anti theft lock 2 HDMI input 3 Display port input 4 mini Display port input 5 VGA input 6 DisplayPort output 7 Audio input...

Page 9: ...itor into a nearby outlet 5 Turn on your computer and monitor If the monitor displays an image installation is complete 2 2 Operating the monitor Description of the control buttons 241B7QPJEB 241B7QPTEB 241B7 7 6 2 5 4 3 1 Switch monitor s power ON and OFF Access the OSD menu Confirm the OSD adjustment Adjust the OSD menu PowerSensor Change the signal input source Return to previous OSD level Smar...

Page 10: ... 2 0 Megapixel Webcam 10 Microphone Description of the On Screen Display What is On Screen Display OSD On Screen Display OSD is a feature in all Philips LCD monitors It allows an end user to adjust screen performance or select functions of the monitors directly through an on screen instruction window A user friendly on screen display interface is shown as below Basic and simple instruction on the ...

Page 11: ...mma Over Scan Pixel Orbiting H Position DisplayPort On Off Stand Alone Wide Screen 4 3 0 100 0 100 0 100 0 100 Off 1 2 3 4 5s 10s 20s 30s 60s On Off Yes No 0 100 0 100 0 100 5000K 6500K 7500K 8200K 9300K 11500K Red 0 100 Green 0 100 Blue 0 100 Off Fast Faster Fastest Off On 1 8 2 0 2 2 2 4 2 6 0 1 2 3 4 Off On 0 100 0 100 On Off On Off Volume Audio Source Mute Off On available for selective models...

Page 12: ...10 2 Setting up the monitor Swivel 175 175 Height adjustment 241B7QPJEB 241B7QPJKEB 130mm 241B7QPTEB 150mm Pivot 90 0 ...

Page 13: ... the monitor base to its maximum height 2 Place the monitor face down on a smooth surface Pay attention not to scratch or damage the screen Then lift the monitor stand 3 While keeping the release button pressed tilt the base and slide it out Note This monitor accepts a 100mm x 100mm VESA Compliant mounting interface VESA Mounting Screw M4 Always contact manufacturer for wall mount installation 100...

Page 14: ...ips technology that analyzes the content displayed on your screen Based on a scenario you select SmartImage dynamically enhances the contrast color saturation and sharpness of images to enhance the contents being displayed all in real time with the press of a single button How to enable SmartImage 1 Press to launch the SmartImage on screen display 2 Keep pressing to toggle among Office Photo Movie...

Page 15: ... time Developed for wellbeing Philips LowBlue Mode setting uses a smart software technology to reduce harmful shortwave blue light Off No optimization by SmartImage Note Philips LowBlue mode mode 2 compliance with TUV Low Blue Light certification you can have this mode by simply press the hotkey then press to select LowBlue Mode see above SmartImage selection steps 3 2 SmartContrast What is it Uni...

Page 16: ...erSensor efficiency and proper detection please position yourself directly in front of your monitor If you choose to position yourself more than 100 cm or 40 inches from the monitor use the maximum detection signal for distances up to 120 cm or 47 inches Setting 4 Since some dark colored clothing tends to absorb infrared signals even when the user is within 100 cm or 40 inches of the display step ...

Page 17: ...rational unless and until it is readjusted or the default mode is recalled If you find that the PowerSensor is excessively sensitive to nearby motion for some reason please adjust to a lower signal strength Keep sensor lens clean if the sensor lens is dirty wipe it with alcohol to avoid reducing of distance detection ...

Page 18: ...mpliant Audio Class compliant under USB 2 0 standard Processor 1 6GHz or above RAM 512MB for XP 1GB for Vista and Windows7 Hard disk space minimum 200MB USB USB 2 0 or above UVC UAC support 5 2 Using the device Philips monitor with webcam device transmits video and sound data through USB port It can be enabled by simply connecting your USB cable from your PC to the USB upstream of USB hub on the s...

Page 19: ...or video phone call program Make sure the person that you are calling has compatible video calling software The video and audio performance quality depends on the bandwidth available on both ends The person you are calling must have similar capability of devices and software ...

Page 20: ...le to min DP or DP port from the first display DP out port Repeat above steps you can daisy chain multiple displays Refer below table for the numbers of multiple display chaining miniDP or DP miniDP or DP DP OUT Note 1 Depending on the capabilities of your graphic cards you should be able to daisy chain multiple displays with various configurations Your display configurations will depend on your g...

Page 21: ... of display chaining including 1st motherboard connection display Clone mode DP1 1 or DP1 2 Extend mode DP1 2 1680 x 1050 DisplayPort1 1 5 5 1920 x 1080 1080p or 1920 x 1200 DisplayPort1 1 4 4 2560 x 1600 WQXGA DisplayPort1 1 2 2 3840 x 2160 Ultra HD 4K or 4096 x2160 4K x 2K DisplayPort1 2 1 N A ...

Page 22: ...1B7QPTEB DisplayPort Out 241B7QPTEB USB 241B7QPJKEB USB 3 0 1 includes 1 fast charger 241B7QPJEB USB 3 0 2 includes 1 fast charger 241B7QPTEB USB 3 0 4 includes 1 fast charger Input Signal Separate Sync Sync on Green Audio In Out PC audio in headphone out Convenience Built in speaker 2 W x 2 Built in webcam 241B7QPJKEB 2 0 megapixel camera with Micro phone and LED indicator User Convenience OSD La...

Page 23: ...r Off 1 02 BTU hr 1 02 BTU hr 1 02 BTU hr Off AC switch 0 W 0 W 0 W On Mode ECO mode 10 3W typ PowerSensor 4W typ Power LED indicator On mode White Standby Sleep mode White blinking Power Supply Built in 100 240V AC 50 60Hz Power 241B7QPTEB Consumption AC Input Voltage at 100VAC 50Hz AC Input Voltage at 115VAC 50Hz AC Input Voltage at 230VAC 50Hz Normal Operation 18 85W typ 18 72W typ 19 26W typ S...

Page 24: ...41B7QPTEB 3 64 kg Product with packaging 241B7QPJEB 8 26 kg 241B7QPJKEB 8 35 kg 241B7QPTEB 8 78 kg Operating Condition Temperature range operation 0 C to 40 C Relative humidity operation 20 to 80 Atmospheric pressure operation 700 to 1060hPa Temperature range Non operation 20 C to 60 C Relative humidity Non operation 10 to 90 Atmospheric pressure Non operation 500 to 1060hPa Environmental and ener...

Page 25: ... net for registration status in your country 2 This data is subject to change without notice Go to www philips com support to download the latest version of leaflet 3 Smart response time is the optimum value from either GtG or GtG BW tests 4 USB hub is only support mouse or keyboard to wake up the system while on power saving mode ...

Page 26: ...7 50 640 x 480 75 00 35 16 800 x 600 56 25 37 88 800 x 600 60 32 46 88 800 x 600 75 00 48 08 800 x 600 72 19 47 73 832 x 624 74 55 48 36 1024 x 768 60 00 56 48 1024 x 768 70 07 60 02 1024 x 768 75 03 44 77 1280 x 720 59 86 60 1280 x 960 60 63 89 1280 x 1024 60 02 79 98 1280 x 1024 75 03 55 94 1440 x 900 59 89 65 29 1680 x 1050 59 95 67 50 1920 x 1080 60 00 Note Please notice that your display work...

Page 27: ... Power Management Definition VESA Mode Video H sync V sync Power Used LED Color Active ON Yes Yes 19 9W typ 60W max White Sleep Standby OFF No No 0 3W typ White blink Switch Off OFF 0W typ OFF 241B7QPTEB Power Management Definition VESA Mode Video H sync V sync Power Used LED Color Active ON Yes Yes 19 1 W typ 60 W max White Sleep Standby OFF No No 0 3W typ White blink Switch Off OFF 0W typ OFF Th...

Page 28: ... higher quality standards for certain types or combinations of pixel defects that are more noticeable than others This policy is valid worldwide subpixel pixel Pixels and Sub pixels A pixel or picture element is composed of three sub pixels in the primary colors of red green and blue Many pixels together form an image When all sub pixels of a pixel are lit the three colored sub pixels together app...

Page 29: ... in a Philips flat panel monitor must have pixel or sub pixel defects exceeding the tolerances listed in the following tables Three adjacent lit sub pixels one white pixel Note A red or blue bright dot must be more than 50 percent brighter than neighboring dots while a green bright dot is 30 percent brighter than neighboring dots Black Dot Defects Black dot defects appear as pixels or sub pixels t...

Page 30: ...nisation for Standardisation ISO per 2008 11 13 9 2 Customer Care Warranty For warranty coverage information and additional support requirements valid for your region please visit www philips com support website for details or contact your local Philips Customer Care Center For extended warranty if you would like to extend your general warranty period an Out of Warranty service package is offered ...

Page 31: ...6 Mon to Fri 9am 6pm Cyprus Alman 800 92 256 Free of charge Mon to Fri 9am 6pm Denmark Infocare 45 3525 8761 L o c a l c a l l tariff Mon to Fri 9am 6pm Finland Infocare 3 5 8 0 9 2 2 9 0 1908 L o c a l c a l l tariff Mon to Fri 9am 6pm France Mainteq 33 082161 1658 0 09 Mon to Fri 9am 6pm Germany RTS 49 01803 386 853 0 09 Mon to Fri 9am 6pm Greece Alman 30 00800 3122 1223 Free of charge Mon to Fr...

Page 32: ...00 008 Contact Information for NORTH AMERICA Country Call center Consumer care number U S A EPI e center 877 835 1838 Canada EPI e center 800 479 6696 Contact Information for CENTRAL AND EASTERN EUROPE region Country Call center CSP Consumer care number Belarus NA IBA 375 17 217 3386 375 17 217 3389 Bulgaria NA LAN Service 359 2 960 2360 Croatia NA MR Service Ltd 385 01 640 1111 Czech Rep NA Asupp...

Page 33: ...ermont 0800 7254101 Argentina 0800 3330 856 Contact Information for APMEA region Country ASP Consumer care number Opening hours Australia AGOS NETWORK PTY LTD 1300 360 386 Mon Fri 9 00am 5 30pm New Zealand Visual Group Ltd 0800 657447 Mon Fri 8 30am 5 30pm Hong Kong Macau Company Smart Pixels Technology Ltd Hong Kong Tel 852 2619 9639 Macau Tel 853 0800 987 Mon Fri 9 00am 6 00pm Sat 9 00am 1 00pm ...

Page 34: ...i 8 00am 05 00pm Israel Eastronics LTD 1 800 567000 Sun Thu 08 00 18 00 Vietnam FPT Service Informatic Company Ltd Ho Chi Minh City Branch 84 8 38248007 Ho Chi Minh City 84 5113 562666 Danang City 84 5113 562666 Can tho Province Mon Fri 8 00 12 00 13 30 17 30 Sat 8 00 12 00 Philippines EA Global Supply Chain Solutions Inc 02 655 7777 6359456 Mon Fri 8 30am 5 30pm Armenia Azerbaijan Georgia Kyrgyzs...

Page 35: ...your computer Also refer to the Quick Start Guide Check to see if the monitor cable has bent pins Make sure the computer is turned on AUTO button doesn t function The auto function is applicable only in VGA Analog mode If the result is not satisfactory you can do manual adjustments via the OSD menu Note The Auto Function is not applicable in DVI Digital mode as it is not necessary Visible signs of...

Page 36: ... a screen saver or a periodic screen refresh application may result in severe burn in or after image or ghost image symptoms that will not disappear and cannot be repaired The damage mentioned above is not covered under your warranty Image appears distorted Text is fuzzy or blurred Set the PC s display resolution to the same mode as monitor s recommended screen native resolution Green red blue dar...

Page 37: ...ion Ans Your video card graphic driver and monitor together determine the available resolutions You can select the desired resolution under Windows Control Panel with the Display properties Q5 What if I get lost when I am making monitor adjustments via OSD Ans Simply press the OK button then select Reset to recall all of the original factory settings Q6 Is the LCD screen resistant to scratches Ans...

Page 38: ...Image or Ghost Image in LCD panels Ans Uninterrupted display of still or static images over an extended period may cause burn in also known as after imaging or ghost imaging on your screen Burn in after imaging or ghost imaging is a well known phenomenon in LCD panel technology In most cases the burned in or atter imaging or ghost imaging will disappear gradually over a period of time after the po...

Page 39: ...37 10 Troubleshooting FAQs Attention Monitor control unlocked Attention Monitor control locked ...

Page 40: ... rights reserved Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N V and are used under license from Koninklijke Philips N V Specifications are subject to change without notice Version M7241BJE1L ...

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