Problem
Possible cause
Solution
The light exit window or the
SmartSkin sensor is dirty.
Clean the
light exit window and the
SmartSkin sensor
carefully.
The device produces a
strange smell.
You have not removed the
hairs on the area to be
treated properly. These hairs
may get burned and can
cause the smell.
Pretreat your skin before you use Lumea.
The device does not flash,
the fan is not switched on
and all 5 intensity lights
blink.
The attachment is not
attached properly.
Make sure you attach the attachment
completely. If necessary, clean the
electronic contacts on the attachment.
The light intensity setting you
use is too high.
Check if you have selected the most
comfortable light intensity setting. If
necessary, select a lower setting.
You did not remove the hairs
on the areas to be treated.
Pretreat your skin before you use Lumea.
The UV filter of the light exit
window is broken.
If the UV filter is broken, do not use the
device anymore. Contact the Consumer
Care Center in your country, your Philips
dealer or a Philips service center.
The skin feels more
sensitive than usual during
treatment. I experience
discomfort when I use the
device.
You treated an area for which
the device is not intended.
Never use the device on the following
areas: on moles, freckles, large veins,
darker pigmented areas, scars, skin
anomalies, warts, tattoos or permanent
make-up, around the eyes and on or
near the eyebrows, on the lips, nipples,
areolas, labia minora, vagina, anus and
the inside of the nostrils and ears. Men
must not use the device on the face and
neck including all beard-growing areas,
nor on the whole genital area.
There is no glass filter in my
attachment.
This is normal.
No action required: there is no filter in
the body attachment. Only the facial and
bikini attachments have a specialized
filter.
The skin reaction after
treatment lasts longer than
usual.
You have used a light
intensity setting which is too
high for you.
Select a lower intensity next time (see
'Selecting the light intensity').
The flash is very bright to
my eyes. Do I need to wear
goggles?
No, Philips Lumea does not
hurt your eyes.
The scattered light produced by the
device is harmless to your eyes. Do not
look at the flash while using the device. It
is not necessary to wear goggles during
use. Use the device in a well-lit room so
that the light is less glaring to your eyes.
Be sure to make good skin contact to
avoid scattered light.
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