Philips BDP9700/51, User Manual, Page: 23 / 30

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Cannot read the contents of a connected USB
storage.
•
Make sure that the format of the USB
storage device is compatible with this
player.
• Make sure that the file system on the USB
storage device is supported by this player.
• For a USB HDD (a portable hard disc
drive), an external power source may be
needed.
'No entry' or 'x' sign is displayed on the TV.
•
The operation is not possible.
EasyLink feature does not work.
• Make sure that this player is connected
to the Philips brand EasyLink TV, and the
EasyLink option is turned on (see "Use
your Blu-ray disc/ DVD player" > "Use
Philips EasyLink").
Cannot access BD-Live features.
• Make sure that this player is connected to
the network (see "Use your Blu-ray disc/
DVD player" > "Set up a network").
• Make sure that the network installation is
made (see "Use your Blu-ray disc/ DVD
player" > "Set up a network").
• Make sure that the Blu-ray disc supports
BD-Live features.
• Clear memory storage (see "Change
settings" > "Advanced options (BD-Live
security, clear memory...)").
Cannot download video from an online video
store.
• Make sure that this player is connected to
the network (see “Use your Blu-ray disc/
DVD player” > “Set up a network”).
• Make sure that this player is connected to
the TV through an HDMI cable.
• Make sure that the USB storage device
is formatted, has enough memory to
download the video.
• Make sure that you have paid for the video,
and it is within the rental period.
Network
Wireless network is not found or distorted.
• Make sure that the network is correctly
connected (see "Use your Blu-ray disc/
DVD player" > "Set up a network").
• Make sure that the network installation is
made (see "Use your Blu-ray disc/ DVD
player" > "Set up a network").
• Make sure that the wireless network is
not disturbed by microwave ovens, DECT
phones, or other neighboring Wi-Fi devices.
• If the wireless network does not work
properly, try a wired network installation
(see "Use your Blu-ray disc/ DVD player" >
"Set up a network").
Browse PC works slowly.
• Look in your wireless router’s user manual
for information on indoor range, transfer
rate, and other factors of signal quality.
• You need a high speed Internet connection
for your router.
3D videos
Cannot see 3D effects
• Make sure that 3D output is turned on(see
"Use your Blu-ray disc/ DVD player" >
"Play a Blu-ray 3D video").
• Make sure that the disc title being played is
Blu-ray 3D compliant.
• Make sure that the TV is 3D and HDMI
compliant, and the TV is set to 3D mode
(refer to the TV's user manual).
• Make sure that the 3D glasses are activated
(refer to the TV’s user manual).
BDP9700_51_UM_V4.0.indb 23 2016/4/28 17:47:26