digital channels available.
• Check if you selected the correct broadcast system.
• Redo the installation and check if you select the
correct country and system.
No analog channels found during the installation
• Check if the TV was connected with an antenna.
Check the cable connections.
• Check if you selected the correct broadcast system.
• Redo the installation and select
Digital and Analog
Channels
during the installation.
Some channels disappeared, cannot find all or some
previously installed channels
• Check if you selected the correct
Channel
list
or
Favorites list
you normally use.
• Some channels might be moved or even deleted by
the broadcaster. In the normal channels list, try to
search for the channel you're missing. If the channel is
still available, you can put it back in the favorites list.
• A channel can be deleted from the channel
list during
Automatic channel update
. Automatic
updates take place overnight if the TV is on standby.
Channels that do not exist anymore are deleted and
new channels are added to the channel list.
Exceptionally, a channel can be deleted because the
TV could not find it while checking for its presence. It
might not broadcast at night.
To prevent channels from being deleted
during
Automatic channel update
because the TV
could not find them, although they still exist, you can
switch off
Automatic channel update
.
(Home) > Settings > All Settings > Channels
>
Antenna/cable installation
>
Automatic channel
update
20.5
Picture
No picture / distorted picture
• Check if the TV is connected with an antenna or is
using a provider signal. Check the cable connections.
• Check if the correct source/input is selected in the
sources menu. Press
Sources
and select the
source/input you need.
• Check if the external device or source is properly
connected.
• Check if the reception is poor.
• Check if the picture is set to a minimal value.
Select
Picture style
and select a style and press
OK
.
(Home) > Settings > All
settings > Picture > Picture style
• To check if the TV is broken, try to play a video clip.
Press
(Home) > Settings >
Help
>
Check the TV
.
If the video clip stays black, call Philips. Wait until the
clip ends and select
Contact info
in the Help menu.
Call the telephone number for your country.
Sound but no picture
• Change to other video sources and then change
back to current source.
• Select
Picture style
and select a style and
press
OK
.
(Home)
>
Settings
>
All
settings
>
Picture
>
Picture style
• Restore picture style, select back to
Picture style
,
then press
Restore style
.
• Reset all TV settings, go
to
(Home) > Settings > All settings >
General
settings
>
Reinstall TV
.
• Check the connections of the source/input devices.
Poor reception
If the TV picture is distorted or variable in quality, the
input signal might be poor. A weak digital signal is
seen as a picture that is breaking up in square blocks
and freezes occasionally. Much sooner than a bad
analog signal, a bad digital signal will fall away.
• Check if the antenna cable is properly connected.
• Large loudspeakers, unearthed audio devices, neon
lights, high buildings and other large objects can
influence reception quality when you are using an
antenna. Try to improve the reception by changing
the antenna direction or moving devices away from
the TV. Bad weather might deteriorate the reception.
• Check if all connections, to and from your devices,
are properly connected.
• If reception on only one channel is poor, fine-tune
this channel with
Analogue: manual installation
. (Only
for analogue channels)
(Home) > Settings > Install
Channels > Antenna/Cable
Installation >
Analogue: manual installation
• Check if the incoming digital signal is sufficiently
strong. While watching a digital channel,
press
OPTIONS
and select
Status
and
press
OK
. Check the
Signal strength
and
Signal
quality
.
Poor picture from a device
• Make sure that the device is connected properly.
Make sure that the device's output video setting is the
highest possible resolution if applicable.
• Restore picture style or change to another picture
style.
Picture settings change after a while
Make sure that
Location
is set to
Home
. You can
change and save settings in this mode.
(Home) > Settings > All settings >
General
settings
>
Location
A banner appears
If an on screen promotion banner appears
occasionally or the
Picture style
automatically
switches back to
Vivid
at startup, the TV is in
Shop
location. Set the TV to
Home
location for use at
home.
(Home) > Settings > All settings >
General
settings
>
Location
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