Service Modes, Error Codes, and Fault Finding
5.
5.
Service Modes, Error Codes, and Fault Finding
Index of this chapter:
5.1 Service Modes
5.2 Service Tools
5.3 Software Upgrading
5.4 Error Codes
5.5 Fault Finding and Repair Tips
5.1
Service Modes
The Customer Service Mode (CSM) is used for communication
between the call centre and the customer, while the Service
Alignment Mode (SAM) offers several features for the service
technician. The Standard Default Mode (SDM) creates a pre-
defined setting.
This chassis also offers the option of using ComPair, a
hardware interface between a computer and the TV chassis. It
offers the abilities of structured troubleshooting, error code
reading, and software version read-out for all chassis.
5.1.1
Service Default Mode (SDM)
Purpose
•
To create a pre-defined setting, to get the same
measurement results as given in this manual
•
To start the blinking LED procedure where only Layer 2
errors are displayed (see also
How to Activate
Use the standard RC transmitter and key in the code “062596”,
directly followed by the “MENU” button.
How to Exit
Switch the set to STANDBY.
5.1.2
Customer Service Mode (CSM)
Purpose
The Customer Service Mode shows error codes and
information on the TV's operation settings.The call centre can
instruct the customer (by telephone) to enter CSM in order to
identify the status of the set.This helps the call centre to
diagnose problems and failures in the TV set before making a
service call.
The CSM is a read-only mode; therefore, modifications are not
possible in this mode.
How to Activate CSM
Key in the code “123654” via the standard RC transmitter.
Note
: Activation of the CSM is only possible if there is no (user)
menu on the screen!
Figure 5-1 CSM Menu [1/3]
Figure 5-2 CSM Menu [2/3]
Figure 5-3 CSM Menu [3/3]
How to Navigate
Toggling between menus CSM1, -2 and -3 can be done by
means of the “CURSOR-DOWN/UP” knob.
CSM1
•
Set Type
Philips Model type number (16 characters
maximum)
•
Production code
Displays the production serial number of
the TV. Note that if an NVM is replaced or is initialized after
corruption, this production code has to be re-written to
NVM. ComPair will foresee a in possibility to do this.
1
8
9
3
0_200_100
3
09.ep
s
100
3
09
1
8
9
3
0_201_100
3
09.ep
s
100
3
09
1
8
9
3
0_202_100
3
09.ep
s
100
3
09
