No picture or
sound.
No picture or sound - ensure you have selected
the correct channel.
Incomplete channel installation.
If the TV receives channels via an AV connection,
set the TV to the correct source input.
If the TV is connected directly to the wall via a
coaxial connection, perform the auto-installation
again.
No sound on the
TV loudspeaker.
Volume level is set to zero - increase the volume.
Sound is muted - press
MUTE
on the remote
control.
Audio cable is not connected - for AV connection,
ensure that the Audio L/R cable is connected
as described in Connecting your devices (see
‘Connecting your devices’ on page 29). If you use
a component cable, ensure that you have not
crossed the red audio cable with the red video
cable.
Audio output setting for the accessory device is
incorrect. For HDMI connections, some accessory
devices have an HDMI audio output setting
that must be turned on for HDMI to HDMI
connections.
Check if
[Sound]
>
[TV Speakers]
>
[Off]
is set
to
[On]
. No sound will be output when
[TV Speakers]
is set to
[Off]
.
Bad picture quality
with a coaxial
connection.
Standard definition channels are not as clear as
high definition channels - connect the devices via
component or HDMI cables.
Cannot control
your TV and
connected devices
with one remote
control.
Confirm that the connected devices are EasyLink
compliant and are connected to your TV via
an HDMI cable. Not all brands of devices such
as Blu-ray Disc players use the same system as
Philips EasyLink. Other brands might not work
with Philips EasyLink.
Downloading an electronic copy
To obtain a more detailed electronic copy of this User Manual :
1
Point your browser to
www.philips.com/support
2
Choose your country of location with language.
3
Enter the product name or number in the search field. Alternatively,
you can browse the catalog.
4
Click the Description or Model.
5
Under Product support, click “User manual”.
Contact us
If you cannot resolve your problem, refer to the FAQ for this TV at
www.philips.com/support
If the problem remains unresolved, contact the Customer Support
Center in your country.
Warning
•
Do not attempt to repair the TV yourself. This may cause severe injury, irreparable
damage to your TV or void your warranty.
Note
•
Please have available your TV model and serial number before contacting us. These
numbers are available on the back and side of your TV, as well as on the packaging.
10 Troubleshooting
Problem
Possible cause and solution
No power or
indicator light.
The TV is not connected to the power.
Press
.
(
POWER / STANDBY-ON
) on the front
panel or on the remote control.
Ensure that the AC power cord is connected
tightly to the TV power connector and to the
power socket outlet.
Remove the AC power cord from the power
socket outlet, wait 60 seconds and reconnect the
AC power cord.
Connect the TV to a different power socket
outlet.
Error message on
the screen with
HDMI connection.
HDCP authentication fail.
Ensure that your HDMI cable is certified.
Press
SOURCE
on the remote control to switch
to another source and then switch back to the
HDMI source.
Reset the accessory device and the TV.
Turn on the TV.
Select the HDMI channel.
Turn on the accessory device.
While the TV and the accessory device are
powered on, unplug either end of the HDMI cable
and then reinsert the cable.
No picture or
sound is detected
from the PC.
An incorrect HDMI input jack is connected or an
audio cable is not connected.
Connect a HDMI-DVI cable to the HDMI 1 input
jack on the TV.
Connect an audio cable to the HDMI 1-IN on
the TV.
Press
SOURCE
on the remote control, and select
the HDMI 1 source.
TV does not
respond to the
remote control.
Batteries are installed incorrectly, or low battery
power.
Ensure the indicator light on the TV blinks when
you press the remote control buttons.
Ensure that you are using the TV remote control.
Ensure that the batteries are inserted correctly
and do not need to be replaced.
Remove the AC power cord from the power
socket outlet, wait 60 seconds and reconnect the
AC power cord.
The picture is
distorted, stretched
out, or has black
bars on the side
or top.
Broadcast video format.
Press
FORMAT
on the remote control to select
the best picture format.
For some accessory devices, the picture format
must be set in the accessory device.
The picture is
mostly red and
green, or the
picture misses red
when connected to
an accessory device
via component
cables.
Insecure / incorrect connection.
Ensure all the connections are made according to
the color code.
Push the component cables all the way into the
YPbPr sockets on the TV.
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