22
Troubleshooting Tips
Hub Not Receiving Readings
Confirm that your medical device is powered on. If the
medical device will not power on, or no display appears on
the unit, you may need to replace the batteries or connect
the device to power. Once your medical device is powered
on, verify the 2net Hub is plugged in, has power and both
the sending light and reading light are
solid GREEN
. If the
reading light
s
is
OFF
, your Hub is not ready to receive
data from medical devices. (See troubleshooting for Hub
Not Ready below). If the reading light
s
is
solid GREEN
,
your Hub is ready to receive data from medical devices.
Then, do the following:
1.
Ensure your medical device, and your Hub are in the same
room.
2.
Take a new reading.
The Hub’s reading light
s
will
flash GREEN
when receiving
medical data. If your Hub does not respond to the new
reading, do the following:
1.
Restart your Hub: Unplug the Hub, wait 5 seconds, then
plug it back in.
2.
Restart your medical device: Power it off (turn it off, unplug
it, or remove the batteries for 5 seconds) and then power
it back on. Make sure your device has fresh batteries and,
if it has a battery indicator, confirm it shows a full battery
charge.
3.
Wait for your Hub and medical device to be ready.
4.
Take another reading with your medical device.
If, after completing the steps above, your Hub still does
not receive the reading, your medical device might need
to “pair” with the Hub. (“Pair/pairing” means to establish
connectivity between medical devices and the Hub). Your
