Philips 247E7 Page 26 User Manual Download

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7. Customer care and warranty

Contact Information for NORTH AMERICA :

Country

Call center

Consumer care number

U.S.A.

EPI - e-center

(877) 835-1838

Canada

EPI - e-center

(800)479-6696

Contact Information for APMEA region:

Country

ASP

Consumer care

number

Opening hours

Australia

AGOS NETWORK PTY

LTD

1300 360 386

Mon.~Fri. 9:00am-5:30pm

New Zealand Visual Group Ltd.

0800 657447

Mon.~Fri. 8:30am-5:30pm

Hong Kong

Macau

Company: Smart Pixels

Technology Ltd.

Hong Kong:

Tel: +852 2619 9639

Macau:

Tel: (853)-0800-987

Mon.~Fri. 9:00am-6:00pm

Sat. 9:00am-1:00pm

India

REDINGTON INDIA

LTD

Tel: 1 800 425 6396

SMS: PHILIPS to

56677

Mon.~Fri. 9:00am-5:30pm

Indonesia

PT. CORMIC

SERVISINDO PERKASA

+62-21-4080-9086

(Customer Hotline)

+62-8888-01-9086

(Customer Hotline)

Mon.~Thu. 08:30-12:00; 13:00-

17:30

Fri. 08:30-11:30; 13:00-17:30

Korea

Alphascan Displays, Inc

1661-5003

Mon.~Fri. 9:00am-5:30pm

Sat. 9:00am-1:00pm

Malaysia

R-Logic Sdn Bhd

+603 5102 3336

Mon.~Fri. 8:15am-5:00pm

Sat. 8:30am-12:30am

Pakistan

TVONICS Pakistan

+92-213-6030100

Sun.~Thu. 10:00am-6:00pm

Singapore

Philips Singapore Pte Ltd

(Philips Consumer Care

Center)

(65) 6882 3966

Mon.~Fri. 9:00am-6:00pm

Sat. 9:00am-1:00pm

Taiwan

FETEC.CO

0800-231-099

Mon.~Fri. 09:00 - 18:00

Thailand

Axis Computer System

Co., Ltd.

(662) 934-5498

Mon.~Fri. 08:30am~05:30pm

South Africa

Computer Repair

Technologies

011 262 3586

Mon.~ Fri. 08:00am~05:00pm

Israel

Eastronics LTD

1-800-567000

Sun.~Thu. 08:00-18:00

Vietnam

FPT Service Informatic

Company Ltd. - Ho Chi

Minh City Branch

+84 8 38248007

Ho Chi Minh City

+84 5113.562666

Danang City

+84 5113.562666

Can tho Province

Mon.~Fri. 8:00-12:00, 13:30-17:30

Sat. 8:00-12:00

Summary of Contents for 247E7

Page 1: ...www philips com welcome 247E7 EN User manual 1 Customer care and warranty 20 Troubleshooting FAQs 26 ...

Page 2: ...2 2 Operating the monitor 5 2 3 Remove Base Stand and Base 7 3 Image Optimization 8 3 1 SmartContrast 8 4 Technical Specifications 9 4 1 Resolution Preset Modes 11 5 Power Management 12 6 Regulatory Information 13 7 Customer care and warrant 20 7 1 Philips Flat Panel Monitors Pixel Defect Policy 20 7 2 Customer Care Warranty 22 8 Troubleshooting FAQs 26 8 1 Troubleshooting 26 8 2 General FAQs 27 ...

Page 3: ...able or DC power cord for normal operation Please use approved power cord provided by Philips all the time If your power cord is missing please contact with your local service center Please refer to Customer Care Consumer Information Center Do not subject the monitor to severe vibration or high impact conditions during operation Do not knock or drop the monitor during operation or transportation M...

Page 4: ... or integration please contact with your local service center please refer to the chapter of Consumer Information Center For transportation information please refer to Technical Specifications Do not leave your monitor in a car trunk under direct sun light Note Consult a service technician if the monitor does not operate normally or you are not sure what procedure to take when the operating instru...

Page 5: ... our utmost to make the packaging easily separable into mono materials Please find out about the local regulations on how to dispose of your old monitor and packing from your sales representative Taking back Recycling Information for Customers Philips establishes technically and economically viable objectives to optimize the environmental performance of the organization s product service and activ...

Page 6: ...een 2 Hold the monitor base stand with both hands and firmly insert the base stand into the base column then lock the screw tightly 2 Setting up the monitor 2 1 Installation Package contents 247E7 Register your product and get support at www philips com welcome Quick Start VGA DVI Adapter Depends on the SKU Display design may differ from that illustrated ...

Page 7: ... cable to the video connector on the back of your computer 4 Plug the power cord of your computer and your monitor into a nearby outlet 5 Turn on your computer and monitor If the monitor displays an image installation is complete 2 2 Operating the monitor Front view product description Model 247E7QSWP 247E7QHSWP Input 4 3 MENU OK SmartImage Lite 2 3 4 5 Switch monitor s power ON and OFF Access the...

Page 8: ...nt to work your way around the different adjustments later on Main menu Sub menu Picture Wide Screen 4 3 0 100 0 100 Picture Format Brightness Contrast Off Fast Faster Fastest SmartResponse OSD Settings 0 100 0 100 Off 1 2 3 4 5s 10s 20s 30s 60s Horizontal Vertical Transparency OSD Time Out Setup 0 100 On Off Yes No 0 100 0 100 0 100 H Position Auto V Position Phase Clock Resolution Notification R...

Page 9: ...een Display menu Physical Function Tilt 2 3 Remove Base Stand and Base Remove the Base Stand Before you start disassembling the monitor base please follow the instructions below to avoid any possible damage or injury 1 Place the monitor face down on a smooth surface taking care to avoid scratching or damaging the screen 2 Remove the screw then detach the base stand away from the base column Note T...

Page 10: ...best visual clarity and viewing comfort for every type of content SmartContrast dynamically controls contrast and adjusts backlighting for clear crisp bright gaming and video images or displays clear readable text for office work By reducing your monitor s power consumption you save on energy costs and extend the lifetime of your monitor How does it work When you activate SmartContrast it will ana...

Page 11: ...ical Refresh Rate 56Hz 76Hz Horizontal Frequency 30kHz 83kHz sRGB YES Connectivity Signal Input VGA DVI 247E7QSWP HDMI 247E7QHSWP Input Signal Separate Sync Sync on Green Audio out HDMI audio out 247E7QHSWP Convenience User Convenience OSD Languages English French German Spanish Italian Russian Simplified Chinese Portuguese Turkish Dutch Swedish Finnish Polish Czech Korean Japanese Hungarian Ukrai...

Page 12: ...vironmental ROHS YES EPEAT Silver www epeat net Packaging 100 recyclable Energy Star YES Compliance and standards Regulatory Approvals EPA CCC CECP WEEE Cabinet Color White Finish Glossy Note 1 EPEAT Gold or Silver is valid only where Philips registers the product Please visit www epeat net for registration status in your country 2 This data is subject to change without notice Go to www philips co...

Page 13: ... 94 35 00 640 480 66 67 37 86 640 480 72 81 37 50 640 480 75 00 37 88 800 600 60 32 46 88 800 600 75 00 48 36 1024 768 60 00 60 02 1024 768 75 03 44 77 1280 720 59 86 63 89 1280 1024 60 02 79 98 1280 1024 75 03 55 94 1440 900 59 89 70 64 1440 900 74 98 65 29 1680 1050 59 95 67 50 1920 1080 60 00 Note Please notice that your display works best at native resolution of 1920 1080 60Hz For best display...

Page 14: ...ition VESA Mode Video H sync V sync Power Used LED Color Active ON Yes Yes 20 88 W typ 23 16 W max White Sleep Standby OFF No No 0 5W typ White blink Switch Off OFF 0 3W typ OFF The following setup is used to measure power consumption on this monitor Native resolution 1920 1080 Contrast 50 Brightness 300 nits or 200 nits Color temperature 6500k with full white pattern Note This data is subject to ...

Page 15: ...ants Design for Recycling Coding of plastics for easy recycling Limit on the number of different plastics used Product Lifetime Product Take Back Minimum one year product warranty Minimum three year availability of spare parts Product takeback Packaging Limits on hazardous substances in product packaging Packaging prepared for recycling Ergonomic User centered design Visual ergonomics in products ...

Page 16: ...roughout their life CE Declaration of Conformity This product is in conformity with the following standards EN60950 1 2006 A11 2009 A1 20 10 A12 2011 Safety requirement of Information Technology Equipment EN55022 2010 Radio Disturbance requirement of Information Technology Equipment EN55024 2010 Immunity requirement of Information Technology Equipment EN61000 3 2 2006 A1 2009 A2 2009 Limits for Ha...

Page 17: ...h the receiver is connected Consult the dealer or an experienced radio TV technician for help Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Use only RF shielded cable that was supplied with the monitor when connecting this monitor to a computer device To prevent damage which may result in fire or sho...

Page 18: ... l usage du présent équipement N utiliser que des câbles RF armés pour les connections avec des ordinateurs ou périphériques CET APPAREIL NUMERIQUE DE LA CLASSE B RESPECTETOUTES LES EXIGENCES DU REGLEMENT SUR LE MATERIEL BROUILLEUR DU CANADA EN 55022 Compliance Czech Republic Only Polish Center for Testing and Certification Notice The equipment should draw power from a socket with an attached prot...

Page 19: ... festgelegten Vorschriften Auf der Rückwand des Gerätes befindet sich ein Aufkleber der auf die Unbedenklichkeit der Inbetriebnahme hinweist da dieVorschriften über die Bauart von Störstrahlern nach Anlage III 5 Abs 4 der Röntgenverordnung erfüllt sind Damit Ihr Monitor immer den in der Zulassung geforderten Werten entspricht ist darauf zu achten daß 1 Reparaturen nur durch Fachpersonal durchgefüh...

Page 20: ...in India please visit the below web link http www india philips com about sustainability recycling index page China RoHS The People s Republic of China released a regulation called Management Methods for Controlling Pollution by Electronic Information Products or commonly referred to as China RoHS All products including CRT and Monitor which are produced and sold for China market have to meet Chin...

Page 21: ... greener the energy efficiency class of this product is the lower the energy it consumes On the label you can find the energy efficiency class the average power consumption of this product in use and the average energy consumption for 1 year Note The EU Energy Label will be ONLY applied on the models bundling with HDMI andTV tuners ...

Page 22: ...tandards for certain types or combinations of pixel defects that are more noticeable than others This policy is valid worldwide Pixels and Sub pixels A pixel or picture element is composed of three sub pixels in the primary colors of red green and blue Many pixels together form an image When all sub pixels of a pixel are lit the three colored sub pixels together appear as a single white pixel When...

Page 23: ... two black dot defects 15mm Total black dot defects of all types 5 or fewer TOTAL DOT DEFECTS ACCEPTABLE LEVEL Total bright or black dot defects of all types 5 or fewer Note 1 1 or 2 adjacent sub pixel defects 1 dot defect 2 This monitor is ISO9241 307 compliant ISO9241 307 Ergonomic requirement analysis and compliance test methods for electronic visual displays 3 ISO9241 307 is the successor of f...

Page 24: ... Mainteq 33 082161 1658 0 09 Mon to Fri 9am 6pm Germany RTS 49 01803 386 853 0 09 Mon to Fri 9am 6pm Greece Alman 30 00800 3122 1223 Free of charge Mon to Fri 9am 6pm Ireland Celestica 353 01 601 1161 Local call tariff Mon to Fri 8am 5pm Italy Anovo Italy 39 840 320 041 0 08 Mon to Fri 9am 6pm Luxembourg Ecare 352 26 84 30 00 Local call tariff Mon to Fri 9am 6pm Netherlands Ecare 31 0900 0400 063 ...

Page 25: ...Net LV 371 67460399 371 27260399 Lithuania N A UAB Servicenet 370 37 400160 general 370 7400088 for Philips Macedonia N A AMC 389 2 3125097 Moldova N A Comel 37322224035 Romania N A Skin 40 21 2101969 Russia N A CPS 7 495 645 6746 Serbia Montenegro N A KimTec d o o 381 11 20 70 684 Slovakia N A Datalan Service 421 2 49207155 Slovenia N A PC H and 386 1 530 08 24 the republic of Belarus N A Service...

Page 26: ...62 8888 01 9086 Customer Hotline Mon Thu 08 30 12 00 13 00 17 30 Fri 08 30 11 30 13 00 17 30 Korea Alphascan Displays Inc 1661 5003 Mon Fri 9 00am 5 30pm Sat 9 00am 1 00pm Malaysia R Logic Sdn Bhd 603 5102 3336 Mon Fri 8 15am 5 00pm Sat 8 30am 12 30am Pakistan TVONICS Pakistan 92 213 6030100 Sun Thu 10 00am 6 00pm Singapore Philips Singapore Pte Ltd Philips Consumer Care Center 65 6882 3966 Mon Fr...

Page 27: ...Armenia Azerbaijan Georgia Kyrgyzstan Tajikistan Firebird service centre 97 14 8837911 Sun Thu 09 00 18 00 Uzbekistan Soniko Plus Private Enterprise Ltd 99871 2784650 Mon Fri 09 00 18 00 Turkmenistan Technostar Service Centre 99312 460733 460957 Mon Fri 09 00 18 00 Japan フィリップスモニターサポートセンター 0120 060 530 Mon Fri 10 00 17 00 ...

Page 28: ...s turned on AUTO button doesn t function The auto function is applicable only in VGA Analog mode If the result is not satisfactory you can do manual adjustments via the OSD menu Note The Auto Function is not applicable in DVI Digital mode as it is not necessary Visible signs of smoke or sparks Do not perform any troubleshooting steps Disconnect the monitor from mains power source immediately for s...

Page 29: ...e power LED Setup in OSD main Controls For further assistance refer to the Consumer Information Centers list and contact Philips customer service representative 8 2 General FAQs Q1 When I install my monitor what should I do if the screen shows Cannot display this video mode Ans Recommended resolution for this monitor 1920 x 1080 60 Hz Unplug all cables then connect your PC to the monitor that you ...

Page 30: ...ge the panel appears warm with a red white color tone while a 9300K temperature yields cool bluewhite toning 2 sRGB this is a standard setting for ensuring correct exchange of colors between different device e g digital cameras monitors printers scanners etc 3 User Define the user can choose his her preference color setting by adjusting red green blue color Note A measurement of the color of light...

Page 31: ...r or a periodic screen refresh application may result in severe burn in or after image or ghost image symptoms that will not disappear and cannot be repaired The damage mentioned above is not covered under your warranty Q12 Why is my Display not showing sharp text and is displaying jagged characters Ans Your LCD monitor works best at its native resolution of 1920 1080 60 Hz For best display please...

Page 32: ...l rights reserved Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N V and are used under license from Koninklijke Philips N V Specifications are subject to change without notice Version M7247EP1T ...

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