Fault
Possible cause
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The machine does not turn on.
Machine not connected to the power
supply.
Connect the machine to the power supply.
The pump is very noisy.
No water in the tank.
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The coffee is too cold.
The “machine ready” light (15) was off
while switching the selection knob (17)
to the "
" position.
Wait until the “machine ready” light (15)
turns on.
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preheating (section 5).
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Cold cups.
Preheat the cups with hot water.
Milk does not froth.
It is not possible to prepare a
cappuccino.
Not suitable milk: powdered milk,
low-fat milk.
Use whole milk.
Dirty Pannarello.
Clean the Pannarello as described in
section 9.
No steam in the boiler.
Prime the circuit (section 4.5) and repeat
the operations described in section 8.
The coffee is dispensed too
fast, no foam builds up.
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Add coffee (section 5).
Coffee ground is too coarse.
Use a different blend (section 6).
Coffee is old or not suitable.
Use a different blend (section 6).
Old or not suitable pod.
Change the pod.
One component missing in the
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Make sure that all components are present
and that they have been installed properly.
Coffee is not dispensed or
dispensed only in drips.
No water.
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Use a different blend (section 6).
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Shake the ground coffee.
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Reduce the quantity of coffee in the
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Knob (4) is open.
Close the knob (4).
Traces of limestone.
Descale the machine (section 10).
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Not suitable pod.
Change type of pod.
Coffee drips from the edges.
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into the brew unit.
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dirty.
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Pod wrongly inserted.
Insert the pod correctly. Make sure it does
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Reduce the quantity of coffee using the
measuring scoop.
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solutions do not solve the problem.
