Furthermore you will be able to access comprehensive support information from our
Internet World Wide Web server. You will able to reach our home page at:
☞
http://www.phase5.de
This information will be updated frequently with technical advice, know sources of errors,
compatibility issues, restrictions and informations about future products.
In addition, required future software updates will be able to be downloaded from our FTP
server which is located at:
☞
ftp://ftp.phase5.de
Should your retailer at times be not able to help you, or you have no access to our elec-
tronic support media, please refer in writing, by fax or by phone directly to us. (see next
chapter „Support, guarantee handling, returns“).
SUPPORT, GUARANTEE HANDLING AND RETURNS
For the handling of guarantee cases, please contact your local dealer where you have
purchased our product. If this is not possible please contact our sales department, which
can be reached under:
phase 5 digital products
In der Au 27
D-61440 Oberursel
Germany
Phone:
+49 (0)61 71 / 58 37 87
Fax:
+49 (0)61 71 / 58 37 89
Outside of Germany kindly contact directly our distributors or your retailer/dealer for the
handling of warranty services. Please be aware that returns will only by accepted by advan-
ce agreement and authorisation through our support department. This assigns a returns
number (RMA) which has to be clearly marked on the return package. Please be aware that
returns
without
RMA number cannot be processed. Also
unpaid
deliveries
will not
be
accepted.
In the event of an item being returned where no fault could be detected, a handling
charge of DM 60,– will be charged. Is a defect which is not subject to the terms of the
guarantee is found, then a handling fee will be charged, in addition to the repair cost,
dependant on the fault.
18
M
A
CCELERATE
!750TA User manual
