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Customer Care Center 1-800-732-2677
Warranty
One Year Non-Transferrable Limited Warranty
This Product has the benefit of a limited manufacturer’s warranty. Complete details of the warranty applicable
to this Product and its terms can be found at www.petsafe.net and/or are available by contacting your local
Customer Care Center:
Radio Systems PetSafe Europe Ltd, 2nd Floor, Elgee Building, Market Square, Dundalk, Co. Louth, Ireland
Radio Systems Corporation, 10427 PetSafe Way, Knoxville, TN 37932 USA
Australia/New Zealand – In compliance with the Australian Consumer Law, Warranties Against Defects,
effective January 1, 2012, warranty details of this Product are as follows:
One Year Non-Transferrable Limited Warranty
What is covered: Radio Systems Australia Pty Ltd (hereinafter referred to as “Radio Systems”) warrants to the
original retail purchaser, and not any other purchaser or subsequent owner, that its Product, when subject to
normal and proper residential use, will be free from defects in material or workmanship for a period of one
(1) year from the purchase date. An “original retail consumer purchaser” is a person or entity who originally
purchases the Product, or a gift recipient of a new Product that is unopened and in its original packaging.
When serviced by Radio Systems Customer Service, Radio Systems covers labor and parts for the first year of
ownership; after the first year, a service or upgrade charge will apply relative to replacement of the Product with
new or refurbished items at Radio Systems’ sole discretion.
The limited warranty is non-transferrable and shall automatically terminate if the original retail consumer
purchaser resells the Radio Systems Product or transfers the property on which the Radio Systems Product is
installed. This Limited Warranty excludes accidental damage due to dog chews; lightning damage; or neglect,
alteration, and misuse. Consumers who purchase products outside of Australia, New Zealand, or from an
unauthorized dealer will need to return the Product to the original place of purchase for any warranty issues.
Please note that Radio Systems does not provide refunds, replacements, or upgrades for change of mind, or any
other reason outside of these Warranty terms.
Claims Procedure:
Any claim made under this Warranty should be made directly to Radio Systems Australia
Pty Ltd Customer Care Centre at:
Radio Systems Australia Pty Ltd
PO Box 7266, Gold Coast Mail Centre QLD 9726, Australia
Australia Residents: 1800 786 608
New Zealand Residents: 0800 543 054
Email: [email protected]
To file a claim, a proof of purchase must be provided. Without a proof of purchase, Radio Systems will not repair
or replace faulty components. Radio Systems requests the Consumer to contact the Radio Systems Customer
Care Centre to obtain a Warranty Return Number, prior to sending the Product. Failure to do so may delay in the
repair or replacement of the Product. If the Product is deemed to be faulty within 30 days from date of original
purchase, Radio Systems will organize for a replacement to be sent in advance of returning the faulty Product.
A Post Bag will be included with the replacement Product for the return of the faulty Product. The Product must
be returned within 7 days of receiving the replacement. If the Product is deemed to be faulty after 30 days
from the date of original purchase, the consumer will be required to return the Product to Radio Systems at the
consumer’s own expense. Radio Systems will test and replace the faulty unit or its components and return to the
consumer free of charge, provided the Product is within its said warranty period. This warranty is in addition to
other rights and remedies available to you under the law. Radio Systems goods come with guarantees that cannot
be excluded under the Australia Consumer Law. You are entitled to a replacement or refund for a major failure
and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the
goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a
major failure.
Should you have any queries or require any further information, please contact our Customer Care Center on
1800 786 608 (Australia) or 0800 543 054 (New Zealand)
