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US Customer Care Center 1-800-732-2677
www.petsafe.net
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Frequently Asked Questions
How old does my pet have to
be before using the PetSafe
®
Remote Trainer?
• Your pet should be able to recognize basic obedience
commands such as “Sit” or “Stay”. Pets should be at
least 6 months old before using the Trainer.
Once my pet is trained and has
been obeying my commands,
will he have to continue to
wear the Receiver Collar?
• Probably not. You may need to reinforce training with the
Receiver Collar from time to time.
Is the Receiver Collar
waterproof?
• Yes. When changing the batteries, be sure to keep the
area free of dirt and debris. Also, make sure the screws
are flush with the Battery Lid.
Will I get exactly 100 yards of
range with the Remote Trainer?
• The range of the Remote Trainer will vary according to
terrain, weather, vegetation, as well as transmission from
other radio devices. See “How the System Works” for
tips on maximizing your range.
How long can I continuously
deliver stimulation to my pet?
• The maximum amount of time you can press the
Stimulation Only Button and deliver stimulation to your
pet continuously is 8 seconds. After this, the Remote
Transmitter will time-out, and the Stimulation Only Button
must be released and pressed again.
Can I place the Receiver Collar
on another collar?
• No. The collar used for this unit has a sleeve to hold
the Antenna.
How often do I need to replace
the batteries?
• If the Receiver Collar is left on continuously, the batteries
will last about 2 weeks. We recommend you turn the
Receiver Collar off when it is not in use. The 9-volt
battery in the Remote Transmitter will last about 2-3
months, depending on the frequency of use.
How will I know when to
replace the batteries?
• The Indicator Lights on both the Remote Transmitter and
the Receiver Collar will not flash when turned on or off.
Troubleshooting
My pet does not respond when
I press the Tone or Stimulation
Only Button.
• Make sure the Receiver Collar has been turned on.
• If your range has reduced from the first time you used the
Remote Trainer, the battery(s) may be low in either the
Remote Transmitter or Receiver Collar.
• Many factors can impact the amount of range you have
with the Remote Trainer. For a list of these factors, see
“How the System Works”.
• Test the Receiver Collar. See “Test Light Instructions”
for details.
• Make sure the Receiver Collar’s Contact Points are placed
snugly against your pet’s skin. Refer to “Fit the Receiver
Collar” for more information.
• Increase the Stimulation Level. Refer to “Find the Best
Stimulation Level For Your Pet” for more information.
The Receiver Collar will not
turn on.
• Check that two (2) CR2032 batteries have been installed
properly. See “To Insert and Remove the Batteries.”
The Receiver Collar is not
responding to the Remote
Transmitter.
• Verify the Receiver Collar is on.
• If the Indicator Light does not come on when any button
is pressed on the Transmitter, ensure that the batteries
are inserted properly.
• If the first two solutions did not resolve your problem, see
“To Pair the Remote Transmitter and the Receiver Collar.”
