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31
Troubleshooting
No status light on the fence transmitter
and alarm is silent.
• Verify that the transmitter power is on.
• Check that the power adapter and/or surge protector are plugged
in properly.
• If the system is plugged into a GFCI outlet, check to see if the circuit has
been tripped. Reset the GFCI circuit if required.
• Verify that the outlet is working properly by plugging in a known working
item such as a radio.
• If a surge protector is installed, unplug the surge protector and plug the
power adapter directly into the outlet. If the transmitter operates without
the surge protector, contact the Customer Care Center for a replacement
surge protector.
Receiver collar is not charging.
• Check that the charger is properly seated into the receiver collar jack.
• If the indicator light on the receiver collar still does not glow red when
connected to charger, there is a problem with the charger. If the indicator
light glows red when placed on the charger but goes out after disconnecting
the receiver collar without performing the ReadyTest
®
startup there is a
problem with the receiver collar. Call the Customer Care Center.
In YardMax
®
mode (A), my pet is
able to cross the boundary wire in
either direction without receiving a
static correction.
• Make sure the fence transmitter is set to YardMax mode (A).
• Starting inside the pet area, when crossing the boundary wire, the receiver
collar should tone at a distance of 1 ft. above the pet’s neck height (Step 9
on page 17).
In YardMax mode (A), the receiver collar
corrects within the pet area.
• Check and make sure that the receiver activation height is not greater than
1½ ft. above the pet’s neck height (Step 9 on page 17) when crossing the
boundary wire.
• There could be an inconsistent signal due to close proximity to telephone
wires or television cables, etc. Readjust the boundary wires where crossing
buried cables as instructed (Step 1 page 8).
My pet reacts strongly to the static
correction and has become fearful.
• Lower the static correction level.
• Make sure you are in control of the situation when your pet receives his first
static corrections (have him on a leash attached to a separate, non-metallic
collar) and lead him into the pet area and praise him. If your pet remains fearful,
suspend training and start again the next day. Make sure to end all training
sessions on a positive note with lots of praise and play.
The receiver collar has injured my
pet’s neck.
• Failing to follow the important safety information at the front of the operating
guide has caused pressure ulcers. Some descriptions of advanced pressure
ulcers describe the sores as looking like burns on the pet’s neck. Be assured
that electronic collars do not use enough energy to create electrical burns. The
energy in an output pulse is only a few thousandths of a Joule; it is similar in
nature to the static pulse that you may feel when getting out of your car. In some
cases, pressure ulcers are described as chemical burns. The battery in your
receiver collar is sealed; in addition, your collar’s housing is also sealed. This
redundant sealing makes it virtually impossible, without misuse or abuse, for your
receiver collar battery to leak onto your pet’s neck. Please review and follow the
important safety information starting on page 2, and the instructions in Step 12
under the heading “Fit the Receiver Collar” on page 21.
Summary of Contents for PIG00-11115
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