Petsafe PIG00-11115, Operating Manual

Page: 30 / 36

1-800-732-2677 30
Troubleshooting
The receiver collar is not beeping
or correcting.
• Make sure the static correction level is set at 2 or above.
• Charge the receiver collar and go through the ReadyTest
®
startup and
PerfectFit diagnostic tests.
• Check that the fence transmitter power is turned on and the transmitter status
light is solid green. If not, perform the “System Test” (page 27).
• In YardMax
®
mode (A), excessive snowfall (>1½ ft.) may place your pet
outside the signal field. You may need to switch to Traditional mode (B) or
increase the boundary width until the snow recedes.
The receiver collar is beeping, but the pet
is not responding to the static correction.
• Make sure the receiver collar is turned on, and the battery status lights are
flashing every 4 seconds.
• Test the receiver collar with the test light by walking toward the boundary
wire. If the test light flashes, adjust the fit of the receiver collar using the
PerfectFit feature.
• Trim your pet’s fur where the contact points touch the neck or use the long
contact points.
• Increase the static correction level.
• Repeat the training steps to reinforce the training.
In YardMax mode (A), the receiver collar
corrects when the pet returns to the
Pet Area.
• Check that the fence mode is set to YardMax mode (A).
• Reverse the wires connected to the fence transmitter. Leave the surge
protector alone.
• Re-test the boundary.
The receiver collar has to be held on top
of the boundary wire to activate.
• Charge the receiver collar.
• Traditional mode (B) only—adjust the boundary width dial clockwise
to increase the distance from the boundary wire that the receiver collar
activates. The recommended distance is 10 ft. from the boundary wire.
• If using a double loop, make sure the boundary wires are separated by at
least 5 ft.
• If the receiver collar still has to be held on top of the boundary wire, perform
the “System Test” (page 27).
The receiver collar activates inside
the house.
• Make sure the boundary wire is not running within 15 ft. of the house. The
signal can transmit through the walls of your house.
• Make sure the boundary wires coming from outside and going to the fence
transmitter are twisted in order to cancel the signal.
• Traditional mode (B) only—turn the boundary width dial to decrease the
distance from the boundary wire that the receiver collar activates.
I have an inconsistent signal.
• Make sure the fence transmitter is at least 3 ft. from large metal objects
or appliances.
• Make sure all the boundary wire turns are gradual.
• Make sure the boundary wire is not running parallel to or within 10 ft.
of electrical wires, neighboring containment systems, telephone wires,
television or antenna cables or satellite dishes.
• If a neighboring containment system may be causing an inconsistent
signal, move the boundary wire farther away from the neighboring
containment system.
Transmitter status light and alarm
indicates that the boundary wire is
broken or disconnected.
• Check the boundary wire connections at the fence transmitter and/or surge
protector for proper connection.
• Check for broken or damaged boundary wires at outside entry to the house.
• Perform the “System Test” (page 27).
• Perform the “Wire Break Location Test” (page 28).