24 1-800-732-2677
www.petsafe.net 25
Troubleshooting
Receiver Collar is not
beeping or correcting.
• Check battery to make sure it is installed properly.
• Check that both lights are lit on the Fence Transmitter. If not, perform the “System Test” (page 27).
The Receiver Collar is
beeping, but the pet is not
responding to the Static
Correction.
• Test the Receiver Collar with the Test Light walking toward the Boundary Wire.
• If the Test Light flashes, check the fit of the Receiver Collar.
• Trim your pet’s fur where the Contact Points touch the neck and/or switch to the longer Contact Points.
• Increase the Static Correction Level.
• Repeat training steps to reinforce training.
• Purchase a stronger Receiver Collar by contacting the Customer Care Center.
The Receiver Collar has
to be held on top of the
Boundary Wire to activate.
• Replace battery.
• Adjust Boundary Width Control knob clockwise to increase the distance from the Boundary Wire that the
Receiver Collar activates. Verify the Boundary Control Switch is placed at the proper setting according to the
amount of Boundary Wire used. (See Step 6)
• If using a Double Loop, make sure Boundary Wires are separated at least 5 feet.
• If the Receiver Collar still has to be held on top of the Boundary Wire, perform the “System Test” (page 27).
The Receiver Collar
activates inside the house.
• Turn the Boundary Width Control knob counterclockwise to decrease the distance from the Boundary Wire
that the Receiver Collar activates.
• Make sure the Boundary Wire is not running within 15 feet of the house. The signal can transmit through the
walls of your house.
• Make sure Boundary Wires are twisted from Boundary to the Fence Transmitter.
The Receiver LED Indicator
Light is flashing every 4 to
5 seconds and I have just
installed a new battery.
• To reset the low battery indicator, remove the battery from the Receiver Collar. Discharge all power by
holding the correction level button down until the LED is no longer illuminated. Reinstall battery.
I have an inconsistent signal.
• Make sure Fence Transmitter is at least 3 feet from large metal objects or appliances.
• Make sure all Boundary Wire turns are gradual with a minimum 3 foot radius.
• Make sure the Boundary Wire is not running parallel to and within 10 feet of electrical wires, neighboring
containment systems, telephone wires, television or antenna cables, or satellite dishes.
• If a neighboring containment system may be causing an inconsistent signal, move the Boundary Wire farther
away from the neighboring containment system.
The Power and Loop
Indicator Lights are off.
• Check that the Power Adapter is plugged into the Fence Transmitter.
• Check that the Power Adapter is plugged in properly.
• If the system is plugged into a GFCI or RCD outlet, check to see if the circuit has been tripped. Reset the
GFCI or RCD circuit if required.
• Verify that the outlet is working properly by plugging in a known working item such as a radio.
• Try plugging into another 120-volt outlet.
• If the lights still do not come on, the Fence Transmitter and/or Power Adapter needs to be replaced. Contact
the Customer Care Center.
• If a Surge Protector is installed, unplug the Surge Protector and plug the power adapter directly into the
outlet. If the Transmitter operates without the Surge Protector, contact the Customer Care Center for a
replacement Surge Protector.
The Power Light is on, the
Loop Indicator Light is off,
and the Fence Transmitter
loop alarm is sounding.
• Check Boundary Wire connections at the Fence Transmitter for proper connection.
• Check for broken or damaged Boundary Wires at outside entry to the house.
• Perform the “System Test” (page 27) to determine if the Fence Transmitter or Surge Protector needs to be
replaced.
• If the Fence Transmitter is functioning properly, you have a break in your Boundary Wire. See the “Wire
Break Location Test” (page 28) section in this guide.
