16
Customer Care Center 1-800-732-2677
Frequently Asked Questions
Is the stimulation safe for
my pet?
:
While the stimulation is unpleasant, it is harmless to your pet.
Electronic training devices require interaction and training
from the owner to achieve desired results.
How old does a pet
have to be before
using the Elite Pendant
™
Remote Trainer?
:
Your pet should be able to learn basic obedience commands
such as “Sit” or “Stay” and be at least 6 months old before
using the Trainer.
Once my pet is trained
and has been obeying
my commands, will he
have to continue to wear
the Pendant
™
Receiver?
:
Probably not. He may need to wear the Pendant
™
from time to
time for reinforcement.
Is the Pendant
™
Receiver
waterproof?
:
Yes. Be sure to keep the protective cover on the Micro USB
Port when not charging.
Can I use the PetSafe
®
Elite
Pendant
™
Remote Trainer
on aggressive pets?
:
We do not recommend any of our products to be used on
aggressive pets. We recommend you contact your local
veterinarian or professional trainer to determine if your pet
might be aggressive.
How long can I
continuously deliver
stimulation to my pet?
:
The maximum amount of time you can press a Stimulation
Button and deliver stimulation to your pet is 10 seconds.
After 10 seconds, the Handheld Remote will time-out, and the
button must be released for 5 seconds and pressed again.
Troubleshooting
My pet is not responding
when I press a button.
:
Check to see if the Pendant
™
has been turned on.
:
If your range has reduced from the first time you have used
it, please check to see if the battery is low in either the
Handheld Remote or Pendant.
:
You can verify the Pendant
™
is delivering stimulation to your
pet by using the Test Light Tool enclosed in your kit. Please
refer to the “Test Light Instructions” section for details.
:
Increase the stimulation level. Refer to “Find the Best
Stimulation Level For Your Pet” for more information.
:
Make sure the Pendant’s Contact Loops are placed snugly
against your pet’s skin. Refer to “Fit the Pendant
™
Receiver”
for more information.
The Pendant
™
will not
turn on.
:
Make sure the Pendant
™
has been charged. For the initial
charge, be sure to charge it for 5 hours. Subsequent charges
only take 3-4 hours.
The Pendant
™
is not
responding to the
Handheld Remote.
:
Verify the Pendant
™
has been turned on. Refer to “Turning the
Pendant
™
On and Off”.
Summary of Contents for Elite Pendant PDT00-13377
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