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To file a claim, a proof of purchase must be provided. Without a proof
of purchase, Radio Systems will not repair or replace faulty components.
Radio Systems requests the Consumer to contact the Radio Systems
Customer Care Centre to obtain a Warranty Return number, prior
to sending the Product. Failure to do so may delay in the repair or
replacement of the Product.
If the Product is deemed to be faulty within 30 days from date of original
purchase, Radio Systems will organise for a replacement to be sent in
advance of returning the faulty Product. A Post Bag will be included with
the replacement Product for the return of the faulty Product. The Product
must be returned within 7 days of receiving the replacement. If the Product
is deemed to be faulty after 30 days from the date of original purchase,
the consumer will be required to return the Product to Radio Systems at the
consumer’s own expense. Radio Systems will test and replace the faulty
unit or its components and return to the consumer free of charge, provided
the Product is within its said warranty period. This warranty is in addition to
other rights and remedies available to you under the law. Radio Systems
goods come with guarantees that cannot be excluded under the Australia
Consumer Law. You are entitled to a replacement or refund for a major
failure and for compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or replaced if
the goods fail to be of acceptable quality and the failure does not amount
to a major failure.
Should you have any queries or require any further information, please
contact our Customer Care Centre on 1800 786 608 (Australia) or 0800
543 054 (New Zealand).
