Customer Care 1 (800) 732-2677
14
The fountain is leaking. • Sometimes water around the fountain is caused
by pets drinking. Some pets are prone to spilling.
Watch your pet when he drinks to see if this is the
cause. If it is, you can purchase a fountain mat
or other water-resistant mat to place under the
fountain.
The fountain seems dirty
even after cleaning.
• If there is a white chalky substance in the fountain,
your fountain may have a mineral deposit build-
up from hard water. To remove these deposits,
clean the fountain parts with a 80% water and
20% vinegar solution. Rinse all parts thoroughly
afterwards. Use filtered or purified water instead of
hard tap water to prevent this.
Replacement Parts and Accessories
Replacement parts or accessories for your fountain can be purchased by visiting
www.petsafe.com
or by contacting our Customer Care Center at
+1 (800) 732-2677
.
Filter subscriptions now available! Get fountain filters automatically and
conveniently delivered right to your door when you need them. Free shipping and
5% discount included. Visit www.petsafe.com to sign up or call our Customer Care
Center at +1 (800) 732-2677.
Part Description
Replacement Part Number
Drinkwell
®
Carbon Filter, 4-Pack
PAC00-13906
Drinkwell
®
Foam Filter, 2-Pack
PAC00-13711
Drinkwell
®
Replacement Pump
PAC00-13206
Drinkwell
®
Replacement Filter Housing
PAC00-13908
Customer Care
USA & Canada - Tel: +1 (800) 732-2677
Monday - Friday 8 AM – 8 PM / Saturday 9 AM – 5 PM
