Customer Care Center 1-800-732-2677
10
CLEANING INSTRUCTIONS:
1. HAND WASH ONLY. THIS ITEM IS NOT DISHWASHER SAFE.
2. Lift the reservoir from the base and quickly turn upright.
3. Unscrew the lid and remove the O-ring.
4. Hand wash all the parts with soap and warm water, rinse thoroughly.
5. When reassembling the reservoir, make sure to replace the O-ring
The Fountain and Your Environment
If you live in a humid environment and have problems with mold or algae, soak all fountain
parts in a diluted vinegar solution (20% White Vinegar and 80% Water) for 10 minutes after
regular cleaning. Also, pour the diluted vinegar solution into the pump’s motor cavity.
If you have hard water, small white mineral deposits may form on or inside the pump. This
can eventually prevent the impeller from turning properly. To avoid replacement or damage to
the pump, please take the following precautions:
• Clean the pump more frequently.
• Clean the pump with a diluted vinegar solution weekly.
• Use bottled water instead of tap water.
General Tips
• When being introduced to the fountain, your pet may be cautious of this new and unusual
object. After beginning operation of your fountain, simply allow your pet to adjust at his or
her own pace. Some pets may take several days or longer to begin use, while others will
start right away.
• Your pet may prefer that the fountain be placed away from their normal feeding area. Try
placing it in another location, such as a different area of the kitchen or in a bathroom or
utility room.
• Add ice cubes to the bowl for refreshing, ice-cold running water.
Troubleshooting
The answers to these questions should help you solve most problems you may have with the
pet fountain. If they do not, please contact our Customer Care Center at
1-800-732-2677
.
TROUBLESHOOTING
PROBLEM
SOLUTION
Pump is not working or
low flow
• The pump needs to be taken apart and cleaned every two
weeks. A video detailing how to properly clean the pump is
available on our website www.petsafe.net
The motor is hard to
remove – First Version with
motor underneath fountain
•Fountain Pump Removal Tool PAC00-14026, designed to
assist with removing the motor, is available through Petsafe
Customer Care 1-800-732-2677
• Use finger groove under motor cord or grip motor between
pump and bowl wall to twist it out
• Once removed, apply petroleum jelly or food-safe oil to
area for future ease of removal
• Run hot water over the plastic to try loosening it
• Worst case scenario, you can clean motor by removing the
filter housing, then removing impeller from front while the
motor is still in the bowl
Summary of Contents for Drinkwell PWW00-13704
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