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Customer Care Center 1-800-732-2677

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CLEANING INSTRUCTIONS:

 

1.  HAND WASH ONLY. THIS ITEM IS NOT DISHWASHER SAFE.

2.  Lift the reservoir from the base and quickly turn upright.
3.  Unscrew the lid and remove the O-ring.
4.  Hand wash all the parts with soap and warm water, rinse thoroughly.
5.  When reassembling the reservoir, make sure to replace the O-ring

The Fountain and Your Environment

If you live in a humid environment and have problems with mold or algae, soak all fountain 

parts in a diluted vinegar solution (20% White Vinegar and 80% Water) for 10 minutes after 

regular cleaning. Also, pour the diluted vinegar solution into the pump’s motor cavity.
If you have hard water, small white mineral deposits may form on or inside the pump. This 

can eventually prevent the impeller from turning properly. To avoid replacement or damage to 

the pump, please take the following precautions:
• Clean the pump more frequently.

• Clean the pump with a diluted vinegar solution weekly.

• Use bottled water instead of tap water.

General Tips

• When being introduced to the fountain, your pet may be cautious of this new and unusual 

object. After beginning operation of your fountain, simply allow your pet to adjust at his or 

her own pace. Some pets may take several days or longer to begin use, while others will 

start right away. 

• Your pet may prefer that the fountain be placed away from their normal feeding area. Try 

placing it in another location, such as a different area of the kitchen or in a bathroom or 

utility room. 

• Add ice cubes to the bowl for refreshing, ice-cold running water.

Troubleshooting

The answers to these questions should help you solve most problems you may have with the 

pet fountain. If they do not, please contact our Customer Care Center at 

1-800-732-2677

.

TROUBLESHOOTING

PROBLEM

SOLUTION

Pump is not working or 

low flow

• The pump needs to be taken apart and cleaned every two 

weeks. A video detailing how to properly clean the pump is 

available on our website www.petsafe.net

The motor is hard to 

remove – First Version with 

motor underneath fountain

•Fountain Pump Removal Tool PAC00-14026, designed to 

assist with removing the motor, is available through Petsafe 

Customer Care 1-800-732-2677 

• Use finger groove under motor cord or grip motor between 

pump and bowl wall to twist it out

• Once removed, apply petroleum jelly or food-safe oil to 

area for future ease of removal

• Run hot water over the plastic to try loosening it
• Worst case scenario, you can clean motor by removing the 

filter housing, then removing impeller from front while the 

motor is still in the bowl

Summary of Contents for Drinkwell PWW00-13704

Page 1: ...Original Fountain Operating Guide PLEASE READ THIS ENTIRE GUIDE BEFORE BEGINNING Model Number PWW00 13704 FCB RERA ...

Page 2: ... only Do not pull on the electrical power cord to remove the plug from the electrical outlet To unplug grasp the plug not the electrical power cord Do not operate any appliance if it has a damaged electrical power cord or plug or if it is malfunctioning or has been damaged Call Customer Care Center immediately for further instructions For a portable appliance To reduce the risk of electric shock d...

Page 3: ...amage to the pump as the water may get consumed or evaporate causing the pump to run dry Do not attempt repairs on the pump To avoid the possibility of the plug or electrical outlet getting wet the electrical outlet should always be above the level of the fountain If an extension cord is necessary an extension cord with a proper rating should be used The electrical use of this appliance is 2 5 wat...

Page 4: ...istering and keeping your receipt you will enjoy the product s full warranty and should you ever need to call the Customer Care Center we will be able to help you faster Most importantly PetSafe Brand will never give or sell your valuable information to anyone Complete warranty information is available online at www petsafe net Table of Contents Components 4 Features 5 Key Definitions 5 OPERATING ...

Page 5: ...tasting fresh and more appealing to pets Pre Filter This is a small intake grate which catches large particles such as hair debris and kibble before they reach the charcoal filter Flow Control Knob The knob attaches to the pump and adjusts the rate of water flow The flow control knob can be removed by taking apart the pump See Pump Maintenance section for detailed instructions Pump The small aquar...

Page 6: ... pick up a full fountain by the housing Only pick up the fountain by placing both hands underneath the base of the fountain and grip the sidewalls for a sturdy hold 8 Fill the bowl with water Replace the housing lid Note To protect your floor always use a protective mat such as a towel or water resistant placemat This will help protect your floor from splashing or spills caused by your pet 9 Befor...

Page 7: ... Do not attempt to remove the pump by pulling on the flow control knob as this can damage or break the pump 5 Remove the pump from its cavity by placing your index finger behind pump and gripping the bottom with your thumb Fig 5 6 Lift the pump straight up this may require slight force until the suction cups release 7 Next remove the pump from the fountain by disconnecting the in line plug and dis...

Page 8: ...intake plate pull tab and pull it out Fig 9 4 Once the intake plate is removed you can also remove the Impeller white 3 bladed propeller which is held in place magnetically To remove the Impeller use a fingernail to get underneath a blade and lift out Fig 10 5 Once the pump is disassembled you can clean the parts with warm water and soap Use a cotton swab or the motor brush from the Drinkwell Clea...

Page 9: ...our hands are dry Connect the in line plug and makes sure no silver is showing then plug the adaptor into a standard electrical wall outlet Attaching Additional Capacity Reservoir available accessory The additional capacity reservoir easily attaches to the back of the Drinkwell Original Fountain to increase the fountain s overall capacity and make refills easier With the use of the 50 oz reservoir...

Page 10: ...djust at his or her own pace Some pets may take several days or longer to begin use while others will start right away Your pet may prefer that the fountain be placed away from their normal feeding area Try placing it in another location such as a different area of the kitchen or in a bathroom or utility room Add ice cubes to the bowl for refreshing ice cold running water Troubleshooting The answe...

Page 11: ...l deposits may form on or inside the pump This can eventually prevent the impeller from turning properly Clean with white vinegar and allow to soak in diluted vinegar for approximately 20 minutes Replacement Parts and Accessories Replacement parts or accessories for your fountain can be purchased by visiting www petsafe net or by contacting our Customer Care Center at 1 800 732 2677 Filter subscri...

Page 12: ...ear Non Transferrable Limited Warranty This Product has the benefit of a limited manufacturer s warranty Complete details of the warranty applicable to this Product and its terms can be found at www petsafe net and or are available by contacting your local Customer Care Centre Europe Radio Systems PetSafe Europe Ltd 2nd Floor Elgee Building Market Square Dundalk Co Louth Ireland Canada Radio Syste...

Page 13: ...t is deemed to be faulty within 30 days from date of original purchase Radio Systems will organise for a replacement to be sent in advance of returning the faulty Product A Post Bag will be included with the replacement Product for the return of the faulty Product The Product must be returned within 7 days of receiving the replacement If the Product is deemed to be faulty after 30 days from the da...

Page 14: ...Customer Care Center 1 800 732 2677 14 ...

Page 15: ...www petsafe net 15 ...

Page 16: ...Radio Systems Corporation 10427 PetSafe Way Knoxville TN 37932 1 800 732 2677 www petsafe net 400 1484 1 2015 Radio Systems Corporation ...

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