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Troubleshooting

Troubleshooting R-net

2.2

System log

All errors are saved in the system log regardless of whether they have been remedied or are still active.
The system log saves the error messages and the number of times they arise. The errors are saved in
their respective modules within the system.

The system log is accessed by means of programming directly in the system (On Board Programming,
OBP).

Contact Permobil or your repair engineer for more information on OBP.

Go to OBP mode

•

Select System from the menu.

•

Select Diagnostics from the menu.

•

The diagnostics screen will now appear, showing the connected modules and version history. See
the illustration below.

•

If a module has experienced no errors, the message No Entries will be displayed, otherwise some-
thing similar to the screenshot below will be displayed.

Diagnostics

M1 Brake Error
System Error

6
1

PM 1.9

JSM 1.9

PM 1.9

ISM 1.9

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Summary of Contents for C350

Page 1: ...Permobil C350 SERVICE MANUAL Power Wheelchair US ...

Page 2: ......

Page 3: ...Produced and published by Permobil AB Sweden Version 2 2009 08 Article no 205219 US 0 How to contact Permobil Head Office of the Permobil group ...

Page 4: ... Manual seat lift operation 26 Removing the seat lift 27 Fixed seat tube 28 Service position 28 Adjusting the seat height 28 Removing the fixed seat tube 29 Seat angle mechanism 30 Corpus seat 32 PS seat 34 Control panel R net 36 Control panel VR2 36 Output stage R net 37 Output stage VR2 38 Lights module 39 ICS master module 39 Fuses 40 Control system 41 Lights 42 Troubleshooting guide R net 44 T...

Page 5: ... of doubt contact Permobil Försäljning och Service AB for information on applicable disposal agreements Warranty and service Permobil s Power Wheelchairs are supplied with a three year warranty corresponding to the purchasing agreement between the Swedish County Councils Municipalities and Permobil The warranty normally includes this may vary somewhat between different County Councils one year s f...

Page 6: ...6 Rating plates Rating plates Chassis Chassis ID number Rnet output stage ID number Control panel Pilot ID number Rnet output stage Rnet control panel ...

Page 7: ...7 Rating plates VR2 output stage ID number VR2 control panel ID number Rating plates VR2 output stage VR2 control panel Control panel Pilot ID number VR2 lights module ...

Page 8: ... rests out and if necessary raise the seat 2 Switch off the main power switch on the con trol panel 3 Remove the two knobs that hold the cover in place see illustration 4 Remove the cover by pulling it backwards It may be difficult to get it past the brake release control bend the edge of the cover carefully if necessary Assembly Assemble in the reverse order Covers ...

Page 9: ...e lower edge Covers Removing the front chassis cover The cover is fixed by means of Velcro on its upper rear edges 1 Move fold the leg rests out 2 Switch off the main power switch on the con trol panel 3 Lift the rear edge of the cover upwards and forwards so the Velcro on the inside of the cover comes undone Take care to ensure the cover is fitted partially inside the chassis at the front edge se...

Page 10: ...d if possible raise the seat lift 3 Switch off the main power switch on the con trol panel 4 Remove the front chassis cover See page 9 5 Disconnect the battery connections 1 See the illustration See also the sticker on the inside of the front chassis cover 6 Remove the battery lock 2 by pulling it straight forwards see illustration 7 Lift pull the battery out of the chassis using the battery belt ...

Page 11: ...ect the battery connections See also the sticker on the inside of the rear chassis cover 6 Lift pull the battery out of the chassis using the battery belt Assembly 1 Lift a new battery into the chassis using the battery belt Leave the battery belt on the bat tery Position the battery with the battery termi nals at the rear 2 Connect the battery connections on the new battery 3 Refit the output sta...

Page 12: ...lling it straight out If necessary carefully lever it out using a screwdriver in the slot on the cap 4 Remove the four screws that hold the wheel in place 3 2 1 1 Hub cap 2 Screw ISO 4762 M8x20 8 8 Fe Zn 5 C1 3 Rear wheels Item Description The central screw must not be removed WARNING 5 Remove the wheel by pulling it straight out Assembly Assemble in the reverse order Tighten the four screws using...

Page 13: ... Ensure that pneumatic tires are not pressurized before the rim is taken apart otherwise there is a risk of personal injury WARNING 3 Remove the six screws holding the two halves of the rim together see illustration 4 Take the rim apart Assembly Assemble in the reverse order Tighten the six screws using a dynamometric wrench Tightening torque 22 Nm The recommended tire pressure for pneumatic tires...

Page 14: ...refully to make it easier to remove the screws Please note that the spring in the top edge of the bracket now comes loose 4 Remove the screw 1 that holds the support wheel bracket in place at the front see illus tration Assembly Assemble in the reverse order Begin with the front screw 1 and associated spacer and wash er Then replace the spring before fitting the two remaining screws 2 with associa...

Page 15: ... position See the illustration Support wheels Support wheels may be fitted in three different positions low medium and high These fitting positions are marked L M and H Low With the support wheels fitted in the lower position low the wheelchair inclines less before the support wheels meet the ground but the accessibility of the wheelchair is reduced somewhat Medium The support wheels are fitted as...

Page 16: ...rts 2 Fit the wheel on the axle using just your hands Check that the wheel is fully located on the axle 3 Fit the screw 6 in the wheel fork 4 Fit the axle 5 wheel 4 washer 3 and nut 2 and tighten the wheel 5 Fit the hub cap 1 Tightening torque 33 Nm Rim mounting 4 3 2 1 No type of screw and washer other than those stated here may be used WARNING 5 6 Nuts must only be used once Once removed nuts mu...

Page 17: ... held in place from above with a nut 2 See the illustration Assembly Assemble in the reverse order Tighten the nut holding the wheel fork in place using a dynamometric wrench Tightening torque 33 Nm Do not use an impact wrench for the tightening torque NB Wheel fork 1 Cap 2 Nut DIN 934 M14x1 5 8 Fe Zn 8 C1 3 Link arm 4 Bearings 6002 2RS1 15x32x9 5 Circlips DIN 472 Ø32 6 Spacer SS EN 10277 5 1 6582...

Page 18: ... the rear mounting screw of the shock absorber See the illustration 7 Pull the battery out far enough for the front mounting screw of the shock absorber to be accessible without any risk of short circuit between the tool and the battery terminal Rear mounting screw of the rear shock absorber Front mounting screw of the rear shock absorber The battery must be moved backwards far enough for there to...

Page 19: ...NB Shock absorbers Removing the front shock absorber 1 Raise the seat electric seat lift to the highest position fixed seat tube to the service position See page 28 If the electric seat lift does not work normally because the batteries are dis charged or the adjustment device is defective the seat can be raised lowered manually See page 26 2 Switch off the main power switch on the con trol panel 3...

Page 20: ...t is held in place with a screw and a washer See the illustration For removal of wheel forks and wheels see the respective chapters Fitting the front link arm Fit in the reverse order Tighten the screw holding the link arm in place with a dynamometric wrench Tightening torque 15 Nm Do not use an impact wrench for the tightening torque NB 1 Socket head cap screw ISO 4762 M8x40 8 8 Fe Zn 5 C1 2 Wash...

Page 21: ...shock absorber See page 18 7 Remove the external mounting screws of the parallel strut see illustration above 8 Remove the link arm by pulling it straight out see illustration below For removal of the drive motor see page 25 Fitting the rear link arm Fit in the reverse order If necessary replace the o ring and or circlip Tighten the screw holding the link arms in place with a dynamometric wrench T...

Page 22: ...se arm forwards on the right hand magnetic brake the release control can be pulled outwards on the left side of the chassis Bring the brake release arm on the left hand magnetic brake forwards in order to be able to pull the release control complete ly out of the chassis Right magnetic brake release arm Release the brakes by pressing the release control forwards and at the same time pulling it str...

Page 23: ...e adjustment device is defective the seat can be raised lowered manually See page 26 2 Switch off the main power switch on the con trol panel 3 Remove the chassis cover See page 8 4 Divide the magnetic brake s cabling at the con tact on the cabling This is positioned on the inside of the chassis beside the seat lift seat tube see illustration 5 Unscrew the three screws holding the brake in place s...

Page 24: ...e con trol panel 3 Remove the upper and front chassis cover See page 8 4 Release the brakes by pressing the release control forwards and at the same time pulling it straight out see illustration 5 Divide the brake release switch cabling at the contact on the cabling This is positioned on the top of the rear battery Fitting the brake release switch Fit in the reverse order Check the function of the...

Page 25: ...bling These are positioned on the inside of the chassis beside the seat lift seat tube see illustration 7 Run the connection cables out through the chassis cable duct 8 Remove the two external screws 4 on the parallel strut See the illustration below 9 Remove the four screws 1 holding the drive motor s gear and the support wheel brackets in place See the illustration below Assembly Assemble in the...

Page 26: ...ered manu ally 1 Switch off the main power switch on the con trol panel 2 Remove the cushion from the seat by lifting it straight up 3 Remove the seat plate s See the illustration Drills must not be used in connection with manual operation of the seat lift There is a risk of damage to materials WARNING 4 Raise lower the seat using the seat lift crank supplied The seat plates for the PS seat are he...

Page 27: ...careful with the cabling NB The seat lift is held in place with four screws 5 Remove the seat lift by unscrewing the four screws See the illustration below 6 VR2 Divide the seat lift cabling at the contact on the cabling R net Remove the ICS general module which is held in place in the chassis to the right of the seat lift by means of Velcro Then disconnect the seat lift cabling from the ICS gener...

Page 28: ...mmended that the wheel chair s control system be programmed so that the parameter for maximum forward speed is set to 75 This particularly applies if the user s weight exceeds 100 kg For more infor mation concerning programming of the control system see page 41 Turn the seat so that the height adjustment screw ends up in the groove in the outer tube Height adjustment screw in standard position If ...

Page 29: ...hassis with a fixed seat tube Turn the seat so that the height adjustment screw ends up in the groove in the outer tube 5 Remove the seat tube by unscrewing the four screws See the illustration 6 Lift the seat tube straight up out of the chassis Assembly Assemble in the reverse order The fixed seat tube is held in place with four screws Removing the fixed seat tube 1 Raise the seat to the service ...

Page 30: ...ith the cabling NB 5 On a chassis with a VR2 control system dis connect the seat angle cabling at the contact on the output stage see illustration below Cut the cable ties holding the cabling in place noting the position of the cable ties for subse quent fitting 6 Remove the seat angle by unscrewing the four screws See the illustration 7 Lift the seat angle away from the seat tube seat lift The se...

Page 31: ...Seat angle mechanism Seat angle mechanism fitted in hole configuration for mounting on C350 with Corpus or TS seat Seat angle mechanism fitted in hole configuration for mounting on C350 with PS seat C350 Corpus C350 TS C350 PS ...

Page 32: ...screws holding the seat in place See the illustration 7 Lift the seat off The seat plate is held in place with two screws Assembly Assemble in the reverse order The seat is held in place with four screws The seat is heavy Two people should therefore lift it Be care ful with the cabling NB Front mounting screw of the adjustment device Removal from chassis with seat angle 1 Remove the upper and rear...

Page 33: ...s on the general modules which are fixed at the front of the back rest see illustration Assembly Assemble in the reverse order The general modules are positioned at the front of the back rest The seat is heavy Two people should therefore lift it Be care ful with the cabling NB The seat is held in place with two screws on the left and right sides 5 Remove the crush protection devices on the left an...

Page 34: ... 3 Remove the cushion from the seat 4 Remove the seat plates which are held in place with four screws see illustration Assembly Assemble in the reverse order The seat is held in place with four screws 5 Remove the control panel See page 36 Cut off the cable ties holding the cabling in place on the seat noting the position of the cable ties for subsequent fitting 6 Unscrew and remove the four screw...

Page 35: ...oting the position of the cable ties for subsequent fitting Front mounting screw of the adjustment device The crush protection devices on the left and right sides are held in place with two screws The seat is held in place with two screws on the left and right sides 3 Remove the crush protection devices on the left and right sides which are fixed in place with two screws each see illustration Asse...

Page 36: ...if there is one fitted see illus tration Assembly Assemble in the reverse order The control panel is held in place with two screws The control panel cabling is connected to the output stage 1 2 The control panel is held in place with two screws 4 Remove the control panel 3 It is held in place with two screws underneath see illus tration Assembly Assemble in the reverse order Control panel VR2 Remo...

Page 37: ...urning it upside down Then turn the bracket down and place it on the left 6 Remove the output stage by unscrewing its two mounting screws See picture above Assembly Assemble in the reverse order Fit the output stage bracket with its lower section inside the rear edge of the chassis C See the illustration above The cable B that is fixed between the chassis and the out put stage bracket must not be ...

Page 38: ...rning it upside down Then turn the bracket down and place it on the left 6 Remove the output stage by unscrewing its two mounting screws See the illustration above Assembly Assemble in the reverse order Fit the output stage bracket with its lower section inside the rear edge of the chassis C See the illustration above The cable B that is fixed between the chassis and the out put stage bracket must...

Page 39: ...e page 26 2 Switch off the main power switch on the con trol panel 3 Remove the chassis cover See page 8 4 Pull the master module straight up out of its holder see illustration 5 Pull the cover off 6 Cut off the cable ties that hold the cables and detach the electrical connections Note their positions for subsequent fitting Assembly Assemble in the reverse order The lights module is held in place ...

Page 40: ...f the output stage bracket see illustration Note the direction in which the fuse is installed for subse quent fitting The ON OFF position must match the appropri ate sticker on the chassis 5 Remove the output stage bracket by first loos ening the two screws A and then lifting the bracket straight up while turning it upside down Then turn the bracket down and place it on the left Replacing the main...

Page 41: ...em be programmed so that the parameter for maximum forward speed is set to 75 This particularly applies if the user s weight exceeds 100 kg WARNING Main fuse cable connection Note the direction in which the fuse is installed The ON OFF position must match the appropriate sticker on the chassis 11 Refit the output stage bracket The lower sec tion of the output stage bracket is fitted inside the rea...

Page 42: ...he cable ties for subsequent fitting Adjusting the angle of the light The contact on the front light cabling The front lights are fixed in place with two screws on each link arm 5 Remove the two screws that hold each of the lights in place These are on top of the link arm See the illustration Assembly Assemble in the reverse order Adjustment of front lights 1 Loosen the lower screw on the side of ...

Page 43: ...he two screws that hold the light in place These are on the inside of the rear chassiscover See the illustration Assembly Assemble in the reverse order Lights accessories Bulb replacement front 1 Switch off the main power switch on the con trol panel 2 Unscrew and remove the two screws holding the light insert in place Remove the insert see illustration 3 Remove the bulb holder by pulling it strai...

Page 44: ...lchair cannot be Battery charger connected Stop charging and disconnect driven the charging cable from the wheelchair s charging socket Brake release activated Reset the brake release The wheelchair is locked Unlock the wheelchair See user manual An exclamation mark on the Electronics fault See pages 45 58 control panel display is flashing rapidly and the wheelchair will not run The wheelchair can...

Page 45: ...where in the wheelchair s electric al system NB If the fault is in a module that is not currently being used it will still be possible to drive the wheel chair but the diagnostic screen is displayed occasionally Switch off the wheelchair and leave it off for a few minutes Then restart the wheelchair If the fault per sists you must switch off the wheelchair and get in touch with your service contac...

Page 46: ... protection circuit has been triggered PM Low Battery 2C00 Error code Identified module Error message PM 0506 Controller Fault 2 1 4 Example The screen example shown below displays the following information Identified module Power module error Error message Low Battery Error code 2C00 This means that the battery needs charging or that the battery has not been connected properly Check the battery c...

Page 47: ...programming directly in the system On Board Programming OBP Contact Permobil or your repair engineer for more information on OBP Go to OBP mode Select System from the menu Select Diagnostics from the menu The diagnostics screen will now appear showing the connected modules and version history See the illustration below If a module has experienced no errors the message No Entries will be displayed ...

Page 48: ... Error Go to section 3 5 M2 Motor Error Go to section 3 5 Inhibit Active Go to section 3 6 Jstick Cal Error Go to section 3 7 Latched Timeout Go to section 3 8 Brake Lamp Short Go to section 3 9 Left Lamp Short Go to section 3 10 Right Lamp Short Go to section 3 10 L Ind Lamp Short Go to section 3 11 R Ind Lamp Short Go to section 3 11 L Ind Lamp Failed Go to section 3 12 R Ind Lamp Failed Go to s...

Page 49: ...r a poor connection between the control system and the batteries Check the batteries and their connection to the control system If the error persists after the batteries and connections have been checked the power module may be defective Read more in section 5 3 4 Brake Error This occurs when the control system detects a problem in the solenoid brakes or the connections to them 1505 M1 Brake Error...

Page 50: ...it in the brake lamp electrical circuit Read more about connectors in section 2 3 Check the brake lamps their cables and the connections to the control system 3 10 Lamp Short This occurs when the control system detects a short circuit in the electrical circuit of one of the lamps 7205 Short circuit left hand lamp 7209 Short circuit right hand lamp Check the lamps their cables and the connections t...

Page 51: ...m PGDT and cycle the voltage If this has dealt with the error Connect one third party module at a time and cycle the voltage each time If the error recurs after one of the voltage cycles the last module to be connected must be defective If the error persists after the checks listed above the power module may be defective Read more in sec tion 5 3 18 PM Memory Error This is a specific error in the ...

Page 52: ...ttings Check all parameter settings and then reprogram the control system with the help of R net s PC pro grammers Make a note of the current parameter settings and then reset the control system to the standard set tings Reprogram the required settings in small groups and cycle the voltage after each group to see if the error recurs If the error persists after the checks listed above the power uni...

Page 53: ...ve Read more in section 5 3 23 Gone to Sleep energy saving mode This occurs when the system has not been used for a period that exceeds the Sleep Timer parameter used for setting the energy saving mode Each time this occurs it is registered in the system log 3 24 Charging This occurs when the control system detects that a charger has been connected to either inhibit contact 1 or inhibit contact 3 ...

Page 54: ...re securely installed Do not over tighten the mounting screws WARNING The tests described are minimum recommendations It is the responsibility of the repair engineer s to perform other tests on the basis of the original error source and the wheelchair model The necessary information on other tests is available in the wheel chair service manual Permobil cannot be held responsible for losses of any ...

Page 55: ...eck ing that it runs smoothly and is easy to maneuver Repeat the test with the speed control set to the highest possible value 4 4 Gradient test Run the wheelchair forwards up its steepest permitted gradient Release the joystick when the wheel chair is on the upward slope and check that the wheelchair stops and that the brakes function as they should without the front wheels lifting from the groun...

Page 56: ...ic end stop tracking that is in the seat and light module ISM 4 7 Test of inhibit signal Connect a suitable battery charger or equivalent inhibit connecting device in the charging contact on the joystick module and check that the wheelchair is prevented from running If inhibit contacts 2 3 4 and 5 are used for inhibiting or speed restriction an appropriate test should be performed in order to chec...

Page 57: ...re in the wheelchair s electric al system NB If the fault is in a module that is not currently being used it may still be possible to drive the wheel chair but the diagnostic screen is displayed occasionally Switch off the wheelchair and leave it off for a few minutes Then restart the wheelchair If the fault per sists you must switch off the wheelchair and get in touch with your service contact Wr...

Page 58: ...de Identified module Error message PM 0506 Controller Fault Repair of defective units Apart from specific OEM approved spare parts contact Permobil for further information on these there are no replaceable parts in the Rnet control system Consequently defective units must be sent to Per mobil or a Permobil approved repairer for repair NB If any part is replaced without Permobil s approval the whee...

Page 59: ...driven the charging cable from the wheelchair s charging socket Brake release activated Reset the brake release The wheelchair is locked Unlock the wheelchair See user manual The battery voltage indicator Electronics fault See pages 60 61 on the control panel is flashing rapidly and the wheelchair will not run The wheelchair stops while The cable connection to the Insert the cable in the control b...

Page 60: ... immediately Flashing fast 1 10 lamps A fault has been detected in the wheelchair s electronics and the wheelchair cannot be driven Switch off the wheelchair Check that all visible cables and the cable to the control panel are connected correctly Switch the wheelchair on again If the fault persists count the number of flashing lamps and check for a possible cause and remedy in the table on the adj...

Page 61: ...the battery charger 7 Lamps Joystick error Check that the joystick has not been moved when the wheelchair is started 8 Lamps Control system error Check the contacts to the output stage 9 Lamps Failure in brake circuit Check the contacts to the magnetic brake 10 Lamps High battery voltage Check the battery and the contacts between the battery and the control unit 7 5 Lamps Communication error A com...

Page 62: ...62 Cabling overview A B C D E F 1 2 3 4 ...

Page 63: ...63 Cabling overview Cabling overview R net A B C D E F 5 6 7 8 ...

Page 64: ...64 Cabling overview A B C D E F 1 2 3 4 ...

Page 65: ...65 Cabling overview Cabling overview VR2 A B C D E F 5 6 7 8 ...

Page 66: ... lift 26 F Fixed seat tube 28 Front wheels 16 Fuses 40 I ICS master module 39 Introduction 5 L Lights 42 Lights module 39 Link arms 20 M Maintenance 5 O Output stage Rnet 37 Output stage VR2 38 P PS seat 34 R Rating plates 6 Rear wheels 12 S Seat angle mechanism 30 Shock absorbers 18 Support wheels 14 T Technical support 5 Troubleshooting guide Rnet 44 Troubleshooting guide VR2 59 W Wheel fork 17 ...

Page 67: ...67 ...

Page 68: ...Article no 205219 US 0 ...

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