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Making a technical support query

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Making a technical support query

This section contains the following information about making a query;

•

Who to contact

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Information needed when making a query

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Making a support query via the Perle web page

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Who to contact

If you bought your product from a registered Perle supplier, you must contact their Technical
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Contacting Perle technical support

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Summary of Contents for SPEED Series

Page 1: ...daptors User guide Part number 5500034 17 Date 21 November 2001 Navigating around this manual Using this on line manual See page 5 Fast Contents See page 7 Contents See page 8 Quick reference See page 87 Index See page 119 ...

Page 2: ...roducts to improve reliability function or design Specialix the Specialix logo JETSTREAM JETSTREAM4000 JETSTREAM8500 and LANSTREAM2000 are trademarks of Perle Systems Limited Microsoft Windows 95 Windows 98 Windows NT Windows 2000 and Internet Explorer are trademarks of Microsoft Corporation Netscape is a trademark of Netscape Communications Corporation Solaris is a registered trademark of Sun Mic...

Page 3: ... not installed and used in accordance with the instructions in this Guide may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his her own expense EN 55022 1998 Class A Note Warning This is a Class A product In a domestic environment thi...

Page 4: ... utilities Who this manual is for This manual is aimed at users who want to add extra serial ports to their system using SPEED PCI serial adaptor cards This manual requires a working knowledge of using personal computers and associated operating systems as well as experience in installing host cards Warning Dangerous voltages exist inside computer systems Before installing host cards in your syste...

Page 5: ... header area as shown in the next picture Hypertext jumps You can also navigate around this manual by clicking on any cross reference or text in blue for example Hypertext jumps Jump to Using this on line manual Jump to Index Jump to Quick Reference Jump to previous location Jump to front of current chapter Jump to Contents Jump to Fast contents Note The Fast Contents Contents and Index entries ar...

Page 6: ... under the Windows 95 and 98 operating systems January 2000 5500034 13 Content update to include details of drivers utilities and installation under the Windows 2000 operating system March 2000 5500034 14 Update of driver installation section for Windows 95 and 98 operating systems May 2000 5500034 15 Update of manual to include installation under the SCO UnixWare operating system August 2000 5500...

Page 7: ...TORY 6 FAST CONTENTS 7 CONTENTS 8 CHAPTER 1 INTRODUCTION 14 CHAPTER 2 INSTALLING DRIVERS AND HOST CARDS 17 CHAPTER 3 SPEED CABLING INFORMATION 75 CHAPTER 4 QUICK REFERENCE 87 APPENDIX A SERIAL PORT DEVICE NAMES 92 APPENDIX B TRANSPARENT PRINTING 95 APPENDIX C TROUBLESHOOTING 99 APPENDIX D CONTACTING PERLE 111 INDEX 119 ...

Page 8: ... Page 8 SPEED Serial adaptors User guide Contents ABOUT THIS MANUAL 4 Purpose of this manual 4 Who this manual is for 4 Using this on line manual 5 Document navigation 5 Hypertext jumps 5 REVISION HISTORY 6 FAST CONTENTS 7 CONTENTS 8 ...

Page 9: ...SPEED Serial adaptors User guide Page 9 CHAPTER 1 INTRODUCTION 14 About the SPEED serial adaptor card 15 ...

Page 10: ...ies onto your system 39 Configuring serial ports 42 Configuring serial ports under SCO UnixWare 2 47 Removing SPEED drivers and utilities from your system 49 Installing under Windows 95 and 98 50 General installation procedure for Windows 95 and 98 51 Installing device drivers and utilities 52 Configuring SPEED serial ports 54 Removing SPEED drivers and utilities from your system 58 Installing und...

Page 11: ...le cable 80 Cable diagram 80 Connector pinout table 80 RJ45 8pin to DB25 male cable 81 Cable diagram 81 Connector pinout table 81 RJ45 8pin to DB25 female cable 82 Cable diagram 82 Connector pinout table 82 RJ45 10 pin to DB9 male cable 83 Cable diagram 83 Connector pinout table 83 RJ45 10pin to DB25 male cable 84 Cable diagram 84 Connector pinout table 84 RJ45 10pin to DB25 female cable 85 Cable ...

Page 12: ...TING 95 What is transparent printing 96 Problems with printer output 97 The printcap spd configuration file 97 The print spd configuration file 98 APPENDIX C TROUBLESHOOTING 99 SCO OpenServer 5 100 Example of normal SPEED driver boot messages 100 Additional card warning messages 101 SCO OpenServer 5 error messages 102 SCO UnixWare 103 Additional card warning messages 104 SCO UnixWare error message...

Page 13: ...11 Making a technical support query 112 Who to contact 112 Information needed when making a query 113 Making a support query via the Perle web page 114 Repair procedure 115 Website RMA Return Material Authorisation Form 115 Feedback about this manual 116 Contacting Perle technical support 117 INDEX 119 ...

Page 14: ...t to You need to read this chapter if you want an introduction to the Perle SPEED serial adaptor cards driver software and utilities This chapter provides introductory information about the Perle SPEED PCI serial adaptor cards driver software and configuration utilities This chapter includes the following sections About the SPEED serial adaptor card on page 15 ...

Page 15: ...l port device names and your operating system manual for details of special files You use the SPEED when you want a robust entry level solution for the small office or point of sale applications Typically you use SPEED because you want to add extra serial ports to an existing computer system rather than replacing it with the considerable cost that entails Higher data rates and ESD protection in th...

Page 16: ...SPEED Serial adaptors User guide About the SPEED serial adaptor card Page 16 Chapter 1 Introduction ...

Page 17: ...apter includes the following sections Before you start on page 18 Down loading SPEED drivers from the Perle web site on page 19 Installing under SCO OpenServer on page 20 Installing under SCO UnixWare on page 37 Installing under Windows 95 and 98 on page 50 Installing under Windows NT on page 60 Installing under Windows 2000 on page 61 Installing under Linux on page 67 Installing a PCI host card o...

Page 18: ...rial adaptor cards varies for different operating systems To install under a particular operating system please refer to one of the operating system specific installation procedures listed below Installing under SCO OpenServer on page 20 Installing under SCO UnixWare on page 37 Installing under Windows 95 and 98 on page 50 Installing under Windows NT on page 60 Installing under Windows 2000 on pag...

Page 19: ... Within your Internet browser window or FTP client select the software directory using the following URL http www perle com downloads 3 Change to the software directory The software directory is now displayed 4 Download the zip files in this directory to a suitable location on your PC for example tmp 5 Uncompress the files using a suitable utility 6 You can now install the driver software using th...

Page 20: ...tall host cards software drivers and utilities under the SCO OpenServer operating system and includes the following General installation procedure for SCO OpenServer on page 21 Upgrading from existing device drivers on page 22 Installing device drivers and utilities on page 23 Configuring SPEED serial ports on page 30 Removing SPEED drivers and utilities from your system on page 35 ...

Page 21: ...tem See Installing a PCI host card on page 72 2 Install the SPEED SCO OpenServer drivers and utilities onto your system using the procedures described in Installing device drivers and utilities on page 23 3 If required remove any host cards you want from your system See Removing host cards on page 73 4 Using the Port Configuration tool configure the serial ports you have added to the system See Co...

Page 22: ...s Upgrading from existing device drivers Upgrading your current SPEED device driver To upgrade your current SPEED device driver proceed as follows Follow the procedure for installing device drivers detailed in Installing device drivers and utilities on page 23 using the upgrade options when prompted by the software ...

Page 23: ...pt make a directory for your installation by typing mkdir cdrom 4 Mount the CDROM file system using the following commands mount f ISO9660 r dev cd0 cdrom 5 In the SCO OpenServer desktop double click on the System Administration folder The System Administration window is now displayed 6 In the System Administration window double click on the software manager icon The Software Manager window is now...

Page 24: ...on Software Install New The Begin Installation window is now displayed as shown in the next picture 8 In the Begin Installation window select the local host as the machine to install from by clicking on the From localhostname button and then click on Continue The Select Media window is now displayed Click here to select the local host as the host machine ...

Page 25: ...mage Directory window is now displayed 10 In the Enter Image Directory window enter the following in the Image directory field cdrom drivers speed openserver 11 In the Enter Image Directory window click on OK The Install Selection window is now displayed Note The example and picture above show a directory name including cdrom You can either include this name in the path or use another directory na...

Page 26: ...SPEED Serial adaptors User guide Installing under SCO OpenServer Page 26 Chapter 2 Installing drivers and host cards ...

Page 27: ... cards 12 In the Install Selection window click on the Install button If you are upgrading your current Perle SPEED device driver the following pop up window is now displayed 13 In the pop up window click on the Continue button to continue the installation process The following progress message is now displayed ...

Page 28: ...ata 16 In the Speed Window Installation menu click on Options Close to close the window and continue the installation process If you select Re link kernel a message window is displayed at the end of the driver installation prompting you to re boot the system 17 In the message window click on OK to continue the installation process The following message is now displayed upon completion of the insta...

Page 29: ... The software manager window is now updated to show the driver you have installed as shown in the next picture 19 In the Software Manager window click on the Host Exit menu option to close the window 20 Shut down your system and turn the power off You can now continue with the rest of the installation process see General installation procedure for SCO OpenServer on page 21 ...

Page 30: ...n The Port Configuration window is now displayed as shown in the next picture Note If you want to perform transparent printing from any of the terminals attached to your system you need to check the contents of the printcap spd file to see if the terminal type you are using is supported To do this proceed as follows 1 Using a text editor go to the etc directory and open the file called printcap sp...

Page 31: ... 31 Chapter 2 Installing drivers and host cards Menus see page 89 Select a getty definition here See page 32 Select a terminal type here See page 32 Select one or more ports from this list Enables or disables flow control See page 33 Enables or disables login See page 33 ...

Page 32: ...ely click on the Set button The list of currently selected ports is now updated to show the new getty definition Selecting terminal type 4 In the Terminal type list double click on the terminal type you want for the currently selected ports Alternatively single click on the item you want in the Terminal type list and press the Set button The list of ports is now updated to show the new terminal ty...

Page 33: ...s enabled These options allow you to filter on the type of ports you are looking for This facility is helpful when you have a large number of ports installed 8 If required in the Port Configuration window select the ports whose logins status you want to change then click on one of the following to change the login status The selected ports in the list now are updated show their new login status Fo...

Page 34: ...o 8 until you have configured all the ports you want Exiting the Port Configuration tool 10 In the Port Configuration menu click on Ports Save Exit The Port Configuration tool now closes and saves any changes you have made Note To quit the Port Configuration tool without saving changes In the Port Configuration menu click on Ports Quit ...

Page 35: ...lder The System Administration window is now displayed 2 In the System Administration window double click on the software manager icon The Software Manager window is now displayed 3 In the Software Manager window select the driver you want to remove 4 In the Software Manager menu click on Software Remove software A confirmation window is now displayed prompting you to confirm removal 5 In the conf...

Page 36: ...ter 2 Installing drivers and host cards The Kernel re link message window now closes and the removal continues A message is displayed upon completion 6 In the message window click on OK to close the window The software manager window is now updated to show the remaining software ...

Page 37: ...ost cards software drivers and utilities under the SCO UnixWare operating system and includes the following General installation procedure for SCO UnixWare on page 38 Installing drivers and utilities onto your system on page 39 Configuring serial ports on page 42 Configuring serial ports under SCO UnixWare 2 on page 47 Removing SPEED drivers and utilities from your system on page 49 ...

Page 38: ... Using the Serial Manager utility configure the serial ports you have added to the system See Configuring serial ports on page 42 Your system can now use the serial adaptor cards you have installed If required you can reconfigure serial ports following initial installation Note Once you have installed the SPEED drivers if you add or remove any host cards the operating system will update the kernel...

Page 39: ...D device drivers and utilities for the SCO UnixWare operating system proceed as follows 1 Login to your system as super user 2 Load the CDROM into your system CD drive 3 At the command prompt type scoadmin The System Administration window is now displayed 4 In the System Administration window double click on the Filesystem Manager folder The Filesystem Manager window is now displayed ...

Page 40: ...he Add Local Mount Configuration window set only the options detailed in the next table 7 In the Add Local Mount Configuration window click on OK to accept the settings and close the window The Filesystem Manager window is now updated to show the new mount as shown in the next picture Option Set to or enter Device File Select cdrom or string containing cdrom Mount Point cdrom Access Mode Select Re...

Page 41: ...vers speed unixware spd pkg spd 10 Press the Enter key The system now installs the driver and displays a series of messages ending with a successful installation message Upon installation of the drivers your SPEED cards are ready to use Note A re boot of your system is not necessary as the drivers for your SPEED card are dynamically loadable and will be loaded as soon as any software attempts to a...

Page 42: ... find the patch on the SCO web site at http www sco com Note If you want to perform transparent printing from any of the terminals attached to your system you need to check the contents of the printcap spd file to see if the terminal type you are using is supported To do this proceed as follows 1 Using a text editor go to the etc directory and open the file called printcap spd 2 Check the contents...

Page 43: ... folder and then select Serial Manager The Serial Manager window is now displayed showing the host cards including SPEED currently present on the system 3 In the Serial Manager window select the host card you want Then in the Serial Manager menu click on View Ports The Serial Manager window now displays the ports available for the selected host card as shown in the next picture ...

Page 44: ...SPEED Serial adaptors User guide Installing under SCO UnixWare Page 44 Chapter 2 Installing drivers and host cards 4 In the Serial Manager menu click on Ports Modify ...

Page 45: ...drivers and host cards The Modify Serial Port window is now displayed 5 In the Modify Serial Port window set the parameters shown in the next table Parameter Set to Port Type No change should already be set to software flow control Configure port incoming only Speed the speed value you require ...

Page 46: ...is now displayed 7 In the Port settings window select the Data bits and Parity values you require and click on OK 8 In the Modify Serial Port window click on OK to accept the changes you have made and close the window 9 Repeat steps 3 to 8 until you have configured the serial ports for all the host cards you require 10 In the Serial Manager menu click on Host Quit to quit Serial Manager and close ...

Page 47: ...detailed in the next table using the following syntax etc spxadmport command svctag label owner Item Description Example command add enable disable remove or list remove svctag device number from dev term z1 label etc ttydefs entry optional 9600 owner user ID assigned to the port optional root Command Description Example command Add Adds a serial port to the service monitor spdmon and enables the ...

Page 48: ...SPEED Serial adaptors User guide Installing under SCO UnixWare Page 48 Chapter 2 Installing drivers and host cards 2 Press the Enter key The revised SPEED port configuration is now adopted by the system ...

Page 49: ...d host cards Removing SPEED drivers and utilities from your system To remove the software drivers from your system under the SCO UnixWare operating system proceed as follows 1 At the command prompt type pkgrm spd and press Enter The SPEED driver and associated utilities are now removed from your system ...

Page 50: ...tells you how to install host cards software drivers and utilities under the Windows 95 and Windows 98 operating systems and includes the following General installation procedure for Windows 95 and 98 on page 51 Installing device drivers and utilities on page 52 Configuring SPEED serial ports on page 54 Removing SPEED drivers and utilities from your system on page 58 ...

Page 51: ...le web site on page 19 2 Install any PCI host cards you require into your system See Installing a PCI host card on page 72 3 Install the SPEED Windows 95 and 98 drivers and utilities onto your system using the procedures described in Installing device drivers and utilities on page 52 4 If required remove any host cards you want from your system See Removing host cards on page 73 Your system can no...

Page 52: ... the CDROM into your PC The web browser window is now displayed automatically showing a virtual website for your Perle product the browser application depend on your system 2 From the drivers speed win9x directory run the setup exe file A welcome window is now displayed 3 In the Welcome window click on the Next button A progress message is displayed while installed devices are upgraded to use the ...

Page 53: ... on Finish button to confirm your selection Installation of device drivers and utilities is now complete Hint After the machine restarts if windows cannot find a file whilst trying to install a device a pop up window is displayed asking you for the location of missing file To remedy this In the popup window select the windows system directory for example c windows system Device installation should...

Page 54: ...ayed 2 In the control panel window double click on the System icon The System Properties tabbed window is now displayed as shown in the next picture Note SPEED ports are normally configured as part of the installation process described in Installing device drivers and utilities on page 52 The procedures described in this section are provided for information only Hint You can also display the Syste...

Page 55: ...erties tabbed window click on the Device Manager tab The Device Manager page is now displayed 4 In the Device Manager page double click on the device whose properties you wish to view The properties tabbed window for the selected device is now displayed 5 In the properties window click on the Settings tab The Settings page is now displayed ...

Page 56: ... Chapter 2 Installing drivers and host cards 6 In the Settings page select the configuration values you want and either click on the OK button or click on the Advanced tab to display details of the device driver 7 The Advanced page is now displayed as shown in the next picture ...

Page 57: ...ports is now complete Caution It is strongly recommended that you do not make changes to the FIFO trigger levels or com port name unless you have a valid reason to do so Selects the port name for a given device Allows you to select the default port name or change it to any unused port name Default display is the currently assigned port name ...

Page 58: ...rom your system To remove SPEED drivers and utilities from your system proceed as follows 1 In the windows desktop click on the Start button and select Settings Control panel The control panel window is now displayed 2 In the control panel window double click on the System icon The System Properties tabbed window is now displayed as shown in the next picture ...

Page 59: ...Device Manager page click on the View devices by type button The display is now updated to show installed devices by type 5 In the Device Manager page click on the device you wish to remove highlighting it then press the Remove button The selected device is now removed from the system Warning If you remove the devices but do not remove the hardware the devices will be re installed when you next re...

Page 60: ...host cards you want from your system See Removing host cards on page 73 3 Use the PortDirector software to update your system with the revised number and type of host cards See The PortDirector user guide part number 5500028 for further details Your system can now use the serial adaptor cards you have installed Note The Perle PortDirector software contains drivers for the SPEED host cards You will...

Page 61: ...stalling under Windows 2000 This section describes how to install the SPEED device driver software under Microsoft Windows 2000 This section includes the following General setup procedure for Windows 2000 on page 62 Installing device drivers and utilities onto your system on page 63 Configuring serial ports on page 65 ...

Page 62: ...ard on page 72 and Removing host cards on page 73 2 Using the Windows 2000 Found New Hardware Wizard install the SPEED device driver software See Installing device drivers and utilities onto your system on page 63 3 If required remove any host cards you want from your system See Removing host cards on page 73 4 Using the Windows 2000 Device Manager configure the serial ports you have added to the ...

Page 63: ...es onto your system To install or enable the SPEED device drivers on your system proceed as follows 1 Turn on your PC and if required log in If you have installed any new host cards a Found New Hardware message is briefly shown followed by the Found New Hardware wizard as shown in the pictures 2 In the Found New Hardware wizard click on the Next button ...

Page 64: ...In the Install Hardware Device Drivers page select the Search for a suitable device driver for my device option and click on the Next button b In the Locate Driver Files page select the Specify a location option and then click on the Next button A pop up window now appears prompting you for the location of the drivers you want to install c In the pop up select a location for the Copy manufacturer ...

Page 65: ...dows 2000 desktop click on the Start button and select Settings Control Panel The control panel window is now displayed 2 In the Control Panel window click on the System icon The System Properties tabbed window is now displayed 3 In the System Properties window click on the Hardware tab The hardware page is now displayed 4 In the Hardware page click on the Device Manager Button The Device Manager ...

Page 66: ...anager window double click on the device whose properties you want to view or change The device Properties tabbed window is now displayed 7 In the device Properties window click on the Port Settings tab to display the Port Settings page 8 In the Port Settings page set the Port Number Baud Rate and other configuration parameters you require and then click on the OK button to save changes and close ...

Page 67: ...ivers and utilities under the Linux operating system and includes the following General installation procedure for Linux on page 68 Installing drivers onto your system on page 69 Creating devices for the attached ports on page 70 Note As of version 2 4 x of Linux support for the SPEED driver is built into the operating system and does not require download of the patch file from our FTP site ...

Page 68: ...inux operating system is as follows 1 Install any PCI host cards you require into your system See Installing a PCI host card on page 72 2 Install the SPEED Linux drivers onto your system using the procedures described in Installing drivers onto your system on page 69 3 Create devices for the required ports using the procedures detailed in Creating devices for the attached ports on page 70 Your sys...

Page 69: ...and pressing the Enter key Enabling the driver 6 Enable the driver using the make config or make xconfig kernel utility The SPEED driver appears in the Character devices section and is labelled SPEED system support Set this to m for modules 7 Within either the make config or the make xconfig kernel utility set the Support more than 4 serial ports and Support special multiport boards options to Y a...

Page 70: ...inor node numbers are now displayed as shown in the next example 3 At the command prompt enter the following commands pressing the Enter key after each one to create the next 4 nodes which must follow on from the ones already defined For example if S0 and S1 are already defined then the next available serial port will be S2 Note that the major node number will be the same as any existing device bu...

Page 71: ...r callout devices The major and minor node numbers are now displayed as shown in the next example 5 At the command prompt type the following pressing the Enter key after each one Your system can now use the SPEED serial adaptor cards you have installed crw rw rw 1 root tty 4 64 May 5 1998 dev cua0 crw 1 root tty 4 65 Nov 12 14 12 dev cua1 mknod dev cua2 c 5 66 mknod dev cua3 c 5 67 mknod dev cua4 ...

Page 72: ...t picture 4 Repeat step 3 until you have installed all the PCI cards you want 5 Replace and secure the system cover Installation of PCI host cards is now complete For further details about installing host cards including other types see Before you start on page 18 Note The exact location of host card slots varies for different systems for exact mechanical details of your system refer to your syste...

Page 73: ...e next picture 5 Repeat step 4 until you have removed all the host cards you want 6 Replace and secure the system cover 7 Plug in the mains lead and turn on the power Removal of host cards is now complete For further details about installation of host cards including other types see Before you start on page 18 Note The exact location of host card slots varies for different systems for exact mechan...

Page 74: ...SPEED Serial adaptors User guide Removing host cards Page 74 Chapter 2 Installing drivers and host cards ...

Page 75: ...want cabling information for the Perle SPEED serial adaptor cards This chapter provides cabling and connector pinout information for the Perle SPEED serial adaptor cards Included are details of standard cables for use with SPEED products available from Perle This chapter includes the following sections SPEED cabling guide on page 76 RJ45 socket pinouts on SPEED host cards on page 77 SPEED cables a...

Page 76: ...shown in the next table Product Card edge connector Cabling information SPEED4 RJ45 8pin female See page 77 RJ45 8 pin to DB9 male cable on page 80 RJ45 8pin to DB25 male cable on page 81 RJ45 8pin to DB25 female cable on page 82 SPEED4 RJ45 10 pin female See page 78 RJ45 10 pin to DB9 male cable on page 83 RJ45 10pin to DB25 male cable on page 84 RJ45 10pin to DB25 female cable on page 85 ...

Page 77: ...SPEED4 cards The connector pinout for each RJ45 socket fitted to the SPEED4 PCI host card is as follows PCI host card Port 1 Pin 1 RJ45 pin Signal Direction Description 1 DCD In Data Carrier Detect 2 DTR Out Data Terminal Ready 3 DSR In Data Set Ready 4 GND Ground 5 TXD Out Transmit Data 6 RXD In Receive Data 7 RTS Out Request to send 8 CTS In Clear to Send ...

Page 78: ... RJ45 socket fitted to the SPEED4 PCI host card is as follows PCI host card Port 1 Pin 1 RJ45 pin Signal Direction Description 1 RI In Ring Indicator 2 DCD In Data Carrier Detect 3 DTR Out Data Terminal Ready 4 DSR In Data Set Ready 5 GND Ground 6 TXD Out Transmit Data 7 RXD In Receive Data 8 RTS Out Request To Send 9 CTS In Clear To Send 10 N C Not connected ...

Page 79: ...n for the following standard cables available from Perle RJ45 8 pin to DB9 male cable on page 80 RJ45 8pin to DB25 male cable on page 81 RJ45 8pin to DB25 female cable on page 82 RJ45 10 pin to DB9 male cable on page 83 RJ45 10pin to DB25 male cable on page 84 RJ45 10pin to DB25 male cable on page 84 Hint To see which cables are used by a given SPEED product see SPEED cabling guide on page 76 ...

Page 80: ...ble Pin 1 Pin 5 Pin 9 Pin 6 Pin numbers looking into connector Pin 1 looking into plug RJ45 pin DB9 Pin Signal Direction Description 1 1 DCD In Data Carrier Detect 2 4 DTR Out Data Terminal Ready 3 6 DSR In Data Set Ready 4 5 GND Ground 5 3 TXD Out Transmit Data 6 2 RXD In Receive Data 7 7 RTS Out Request to send 8 8 CTS In Clear to Send Shell Shell Chassis Chassis ground ...

Page 81: ...ctor pinout table Pin 1 looking into connector Pin 1 looking into plug RJ45 pin DB25 Pin Signal Direction Description 1 8 DCD In Data Carrier Detect 2 20 DTR Out Data Terminal Ready 3 6 DSR In Data Set Ready 4 7 GND Ground 5 2 TXD Out Transmit Data 6 3 RXD In Receive Data 7 4 RTS Out Request to send 8 5 CTS In Clear to Send Shell Shell Chassis Chassis ground ...

Page 82: ...ector pinout table Pin 1 looking into plug Pin 1 looking into connector RJ45 pin DB25 Pin Signal Direction Description 1 8 DCD In Data Carrier Detect 2 6 DTR Out Data Terminal Ready 3 20 DSR In Data Set Ready 4 7 GND Ground 5 3 TXD Out Transmit Data 6 2 RXD In Receive Data 7 5 RTS Out Request to send 8 4 CTS In Clear to Send Shell Shell Chassis Chassis ground ...

Page 83: ... Pin 6 Pin numbers looking into connector Pin 1 looking into plug RJ45 pin DB9 pin Signal Direction Description 1 9 RI In Ring Indicator 2 1 DCD In Data Carrier Detect 3 4 DTR Out Data Terminal Ready 4 6 DSR In Data Set Ready 5 5 GND Ground 6 3 TXD Out Transmit Data 7 2 RXD In Receive Data 8 7 RTS Out Request To Send 9 8 CTS In Clear To Send 10 N C N C Not connected Shell Shell Chassis Chassis ...

Page 84: ... 1 looking into connector Pin 1 looking into plug RJ45 pin DB25 pin Signal Direction Description 1 22 RI In Ring Indicator 2 8 DCD In Data Carrier Detect 3 20 DTR Out Data Terminal Ready 4 6 DSR In Data Set Ready 5 7 GND Ground 6 2 TXD Out Transmit Data 7 3 RXD In Receive Data 8 4 RTS Out Request To Send 9 5 CTS In Clear To Send 10 N C N C Not connected Shell Shell Chassis Chassis ...

Page 85: ...n 1 looking into connector Pin 1 looking into plug RJ45 pin DB25 pin Signal Direction Description 1 22 RI In Ring Indicator 2 8 DCD In Data Carrier Detect 3 6 DTR Out Data Terminal Ready 4 20 DSR In Data Set Ready 5 7 GND Ground 6 3 TXD Out Transmit Data 7 2 RXD In Receive Data 8 5 RTS Out Request To Send 9 4 CTS In Clear To Send 10 N C N C Not connected Shell Shell Chassis Chassis ...

Page 86: ...SPEED Serial adaptors User guide SPEED cables available from Perle Page 86 Chapter 3 SPEED Cabling information ...

Page 87: ...he utilities provided with the SPEED Serial adaptor cards This chapter provides a quick reference guide to the software utilities provided with the SPEED Serial adaptor cards The utilities are grouped under operating system and include main windows and menus In addition cross references are provided for further information about each area This chapter includes the following sections SCO OpenServer...

Page 88: ...onfiguration utility on page 88 Port Configuration utility Main window The main window for the Port Configuration table is shown in the next picture See Menu map on page 89 for details of menus Menus see page 89 Select a getty definition here See page 32 Select a terminal type here See page 32 Select one or more ports from this list Enables or disables flow control See page 33 Enables or disables ...

Page 89: ... as follows Menu option Description Ports Quit Quit Port Configuration tool without saving changes See page 34 Logins Display all ports with logins enabled See page 33 Unconfigured Display all ports without logins enabled See page 33 All Display all ports See page 33 Save Exit Exit the Port Configuration tool and save changes See page 34 ...

Page 90: ...al Manager is shown in the next picture You can display this window in one of two views Board view and Ports view See page 91 for menu maps Boards view Displays the host cards present on the system To obtain this view click on the View Boards menu option Ports view Displays the serial ports present on the system To obtain this view click on the View Ports menu option ...

Page 91: ...enu option Description Host Open Host Selects a host machine See your SCO UnixWare documentation for further details Exit Exit Serial Manager Port Modify Modifies serial port settings See page 42 View Ports Show serial ports available for the currently selected host card See page 42 Boards Show host cards present on the system See page 42 ...

Page 92: ...EED serial adaptor cards This appendix provides information about the device nodes associated with each serial port for the Perle SPEED serial adaptor cards Included are naming conventions functions file locations and some additional information about the Data terminal ready and Ready to send signals This chapter includes the following sections Under SCO OpenServer 5 on page 93 Under SCO UnixWare ...

Page 93: ...erating system utilities and user applications Details of these nodes are shown in the next table Device name Function Description Location ttyz1 Normal communications port for local tty devices Indicates normal communications port behaviour dev ttyZ1 Modem port Indicates that a port open will not complete unless DCD is present dev ttyz1p Transparent print port Indicates that device should only be...

Page 94: ... system utilities and user applications Details of these nodes are shown in the next table Device name Function Description Location z1 Normal communications port for local tty devices Indicates normal communications port behaviour dev term Z1 Modem port Indicates that a port open will not complete unless DCD is present dev term z1p Transparent print port Indicates that device should only be used ...

Page 95: ...rent printing This appendix gives an overview of the transparent printing feature offered for the SCO OpenServer 5 operating systems and includes details of configuration files associated with transparent printing This appendix includes the following sections What is transparent printing on page 96 Problems with printer output on page 97 The printcap spd configuration file on page 97 The print spd...

Page 96: ... printcap spd file See The printcap spd configuration file on page 97 for more details When the host card receives data addressed to the transparent print device it prefixes it with the Transparent Print Mode ON string and appends it with the Transparent Print Mode OFF string Terminal I O has absolute priority over printer output Transparent print data will only be sent when there is a break in ou...

Page 97: ...nt essential control characters from reaching the printer thus generating incorrect printer output This occurrence is extremely unpredictable because of the large number of potential hardware configurations The printcap spd configuration file The printcap spd file defines the transparent print ON and OFF strings for each terminal type available When a host card receives data addressed to the trans...

Page 98: ... content of the print spd file is normally controlled automatically by either the Port Configuration utility SCO OpenServer 5 A sample entry from a typical print spd file is shown in the next example 100 unknown ttyz1 ixany ixon Maximum number of characters per second throughput for transparent printing Device name Terminal type of terminal to which your printer is attached defined in the printcap...

Page 99: ...hooting problems with SPEED serial adaptor cards This appendix provides examples of normal boot up messages and a table of error messages their meaning and corrective action required for the all the currently supported operating systems This appendix includes the following sections SCO OpenServer 5 on page 100 SCO UnixWare on page 103 Windows 95 and 98 on page 107 Windows NT on page 107 Windows 20...

Page 100: ...and initialised by the driver SPD Speed Driver 1 0 0 SPD 5 unit 0 Speed4 card 0xFDFF9000 OK SPD 10 unit 1 Speed4 card 0xFDFFC000 OK SPD Total Speed Ports 8 SPD 5 unit 0 Speed4 card 0xFDFF9000 OK Driver software version Total number of SPEED ports Driver message always displayed if installed and configured IRQ level Host card type Host card base address in hexidecimal Host card ID number ...

Page 101: ...d to include the revised number of ports Your old Speed node file is retained with the file name shown in the message nnnnnnnn is a unique number so that previous Speed node files are not lost on updating WARNING New Speed ports detected etc conf node d spd being updated You now have additional entries in the Speed init file existing entries are retained unchanged The automatic init file update is...

Page 102: ... Reconfigure system kernel memory parameters ERROR unit 0xnnnnnnnn not initialised Incorrectly installed or faulty card 1 Ensure that you have followed the installation procedure correctly See page 21 2 If the problem persists try another card See page 21 and page 72 WARNING unit 0xnnnnnnnn not configured System error 1 Uninstall the driver and remove all Speed cards from the system See page 35 2 ...

Page 103: ... card detection Apr 26 16 05 15 pwredge3 unix Speed Unixware Driver v1 0 0 Apr 26 2000 15 56 35 Apr 26 16 05 15 pwredge3 unix Copyright c 2000 Perle Systems Ltd Apr 26 16 05 15 pwredge3 unix unit 0 Speed4 card 0xFDFF9000 using IRQ 10 OK Apr 26 16 05 15 pwredge3 unix unit 1 Speed4 card 0xFDFFD000 using IRQ 15 OK Apr 26 16 05 15 pwredge3 unix Total Speed Ports 8 Apr 26 16 05 15 pwredge3 unix unit 1 ...

Page 104: ... ports Your old Speed node file is retained with the file name shown in the message nnnnnnnn is a unique number so that previous Speed node files are not lost on updating WARNING New Speed ports detected etc conf node d spd being updated You now have additional entries in the Speed init file existing entries are retained unchanged The automatic init file update is necessary to make any additional ...

Page 105: ...t you have followed the installation procedure correctly See page 38 2 If the problem persists try another card See page 38 and page 72 WARNING unit 0xnnnnnnnn not configured System error 1 Uninstall the driver and remove all Speed cards from the system See page 49 2 Re install the driver and cards taking care to follow the correct procedure See page 38 and page 72 Error could not register interru...

Page 106: ... the kernel and ensures that SPEED ports are ready for use when the installation process is complete Unable to open device dev spd No such device No SPEED cards installed during driver installation 1 Install cards See page 72 Note that there is no need to uninstall and re install the driver When the system is rebooted your SPEED cards will be detected and configured into the kernel Error message R...

Page 107: ...ger page In the Device Manager page check for warning icons on the installed hardware See your Windows 95 or 98 user documentation or help system for further details Windows NT Windows NT general troubleshooting In the event of any problems open the Devices window to view the status of any installed hardware For further details of troubleshooting under Windows NT see your Windows NT user documenta...

Page 108: ...scribes troubleshooting SPEED products under the Windows 2000 operating system and includes the following sections General troubleshooting under Windows 2000 on page 109 Windows 2000 error messages on page 110 Note To contact Perle for technical support see Appendix D Contacting Perle ...

Page 109: ...onfiguration settings of the SPEED card to match those in the BIOS setup See page 72 Windows 2000 operating system fails while loading and displays a blue screen 1 Note the five hexadecimal numbers at the top line of the screen 2 Reboot your machine and then switch to the last known good configuration 3 Check for resource conflicts or faulty hardware 4 Turn off machine remove any SPEED cards fitte...

Page 110: ...eration symptom blue screen 1 Note the five hexadecimal numbers displayed at the top line of the screen 2 Reboot your machine and then switch to the last known good configuration 3 Check for resource conflicts or faulty hardware 4 Turn off machine remove any SPEED cards fitted page 73 and then reboot your system 5 Once the machine boots properly change the configuration settings of the SPEED card ...

Page 111: ...t this product This appendix includes the following sections Making a technical support query on page 112 Repair procedure on page 115 Feedback about this manual on page 116 Contacting Perle technical support on page 117 Internet access Email Click here to access the our website at the following URL http www perle com Click here to email Perle at the following address Email ptac perle com ...

Page 112: ...ge 113 Making a support query via the Perle web page on page 114 Who to contact If you bought your product from a registered Perle supplier you must contact their Technical Support department they are qualified to deal with your problem If you are a registered Perle supplier and bought your product from Perle contact Perle Technical Support using the details given in Contacting Perle technical sup...

Page 113: ...nformation ready Hint Print out this page and fill in the table provided with the basic information you need Item Write details here Product name and version Problem description Operating system version Driver version Details of any other cards installed in your system Your name Company Name Country Phone number Fax number Email address if available ...

Page 114: ...end details of your problem to Technical Support using the email links provided on the Perle web site in the Support area See also Contacting Perle technical support on page 117 for email links and other contact details for the Perle technical support centres Click here to access our website at the following URL http www perle com ...

Page 115: ...e 117 for contact information Customers who are in Europe Africa or Middle East can submit repair details via a website form shown in the next picture This form is on the Perle website www perle com in the Support area In the USA and Asia contact the office shown in the Technical Support section Website RMA Return Material Authorisation Form Click here to access our web site at the following URL h...

Page 116: ...al If you have any comments or suggestions for improving this manual please email Perle using the following address Email ptac perle com Please include the title part number and date of the manual you can find these on the title page at the front of this manual ...

Page 117: ...eel free to contact our technical support teams by email using the addresses shown in the next table Region Address Email North America Perle Systems Ltd 60 Renfrew Drive Markham Ontario Canada L3R OE1 Email ptac perle com Europe Perle Systems Europe Ltd 3 Wintersells Road Byfleet Surrey KT14 7LF UK Email ptac perle com Asia Perle Asia Pacific Pte Ltd 101 Cecil Street 19 10 11 Tong Eng Building Si...

Page 118: ... A B C D E F G H I J K L M N O P Q R S T U V W X Y Z SPEED Serial adaptors User guide Page 118 SPEED Serial adaptors User guide ...

Page 119: ... 5 35 SCO UnixWare 49 Windows 95 and 98 58 device names 92 device node 93 94 device nodes 92 drivers and host cards 17 E email 111 error messages SCO OpenServer 5 102 SCO UnixWare 105 H host cards removing 73 I installation 17 device drivers and utilities Linux 69 SCO OpenServer 5 23 SCO UnixWare 39 Windows 2000 63 Windows 95 and 98 52 Windows NT 60 general procedure Linux 68 SCO OpenServer 5 21 S...

Page 120: ... OpenServer 5 35 SCO UnixWare 49 Windows 95 and 98 58 host cards 73 repair procedure 115 product repair form 115 RMA form 115 RJ45 socket card edge views 77 pinouts 77 RJ45 to DB25 female cable diagram 82 85 pinouts 82 85 RJ45 to DB25 male cable diagram 81 84 pinouts 81 84 RJ45 to DB9 male cable diagram 80 83 pinouts 80 83 RMA form 115 S SCO OpenServer 5 88 device drivers and utilities installing ...

Page 121: ...ooting SCO OpenServer 5 100 Windows 2000 108 Windows 95 and 98 107 Windows NT 107 U UnixWare see SCO UnixWare upgrading device drivers and utilities SCO OpenServer 5 22 utilities menu maps 88 W Windows 2000 configuring serial ports 65 device drivers and utilities installing 63 general installation procedure 62 installation under 61 installing device drivers and utilities 63 troubleshooting 108 Win...

Page 122: ...llation under 50 installing device drivers and utilities 52 Port Configuration utility 54 troubleshooting 107 Windows NT device drivers and utilities installing 60 installation under 60 installing device drivers and utilities 60 troubleshooting 107 ...

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