PROBLEM
POSSIBLE CAUSE
SOLUTION/EXPLANATION
Unit will not run
or goes off before
cook time has
elapsed.
Unit not plugged in or plug loose.
Verify plug is securely in outlet.
Door is open.
Close door securely and retry.
Wrong operation is set.
Check instructions and try again.
Wall switch that controls outlet is not on.
If outlet is controlled by wall switch, make sure
switch is turned on.
Circuit has ground fault interruption.
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may be necessary.
Fuse blown in home or circuit breaker tripped.
Check/replace fuse. Reset circuit breaker.
Try again.
Power outage
Check house lights and call electric company
if necessary.
Unit’s display
operates but oven
does not.
Door is open.
Close door securely and retry.
Packing material, etc., stuck to door.
Verify if any packing material or other material is
stuck to door seal and retry.
Incorrect selection input.
Press STOP button twice and re-enter
cooking instructions.
Problem with the outlet.
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may be necessary.
Electric arcing or
sparking.
Materials to be avoided in microwave were used.
Use microwave-safe cookware only. Do not use
metal or aluminum foil in unit.
Food is not completely defrosted.
Completely defrost food.
Wrong cooking time and/or power level set.
Use correct cooking time and power level.
Food is not stirred or turned.
Stir and turn food.
Overcooked food. Wrong cooking time and/or power level set.
Use correct cooking time and power level.
Undercooked/
unevenly cooked
foods.
Materials to be avoided in microwave were used.
Use microwave-safe cookware only. Do not use
metal or aluminum foil in unit.
Food is not completely defrosted.
Completely defrost food. Add/adjust cook time.
Wrong cooking time and/or power level set.
Use correct cooking time and power level.
Not enough voltage can cause food to cook too slowly. Make sure unit is on its own circuit to ensure no
voltage drop from other appliances.
Oven ventilation ports are restricted.
Verify there is proper ventilation for the unit.
Food placed improperly in microwave.
When cooking delicate food items such as
asparagus, place toward center of turntable tray.
Food arranged improperly in microwave.
When cooking unevenly shaped foods such as
chicken pieces, place the thicker/meatier part
toward outside of turntable tray.
Food is not stirred or turned.
Stir and turn food.
Incorrect
defrosting.
Materials to be avoided in microwave were used.
Use microwave-safe cookware only. Do not use
metal or aluminum foil in unit.
Wrong cooking time and/or power level set.
Use correct cooking time and power level.
Food is not stirred or turned.
Stir and turn food.
Turntable makes
noises or sticks.
Turntable and its parts are dirty or out of position.
Clean the turntable and its parts; verify that they
are in the correct position.
TV and/or radio
interference.
Small appliances can create interference when near
TV and radios.
Move microwave further away from TV and radios
to avoid interference.
Page 15
If the above troubleshooting tips are not effective, please contact Consumer Services at
1-844-472-2473 for assistance before contacting the store where the item was purchased.
Before calling for service, please review the chart below.
TROUBLESHOOTING
Summary of Contents for 2WSSM11
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