Installation and Operation Manual for
Perenio®
Joule Eco Smart Heater
Document version: 1.1.0
©Perenio IoT spol s r.o. All rights reserved
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7 Troubleshooting
Table below shows typical errors and problems that may occur in the process of
connection and configuration of the Eco Smart Heater.
Table 5 - Typical Errors and Troubleshooting Methods
Item
No
Problem
Possible Reasons
Solution
1
The
Eco Smart Heater
does not turn on
Power failure in the
connected mains socket,
or it is defective;
damage of the power
cable or plug
Check the mains
voltage, or make sure
the socket is in good
operating condition;
inspect the power cable
or plug for continuity
2
The
Eco Smart Heater
does not generate
heat when turned on
The desired temperature
is set incorrectly
Change the desired
temperature above the
current value
3
The
Eco Smart Heater
does not respond to
commands
from the app
Network connection
failure
Reconnect the device
and restore the Wi-Fi
connection
4
During operation, the
Eco Smart Heater
beeps and the LED
flashes red
The
Eco Smart Heater
is
tilted dangerously
Change orientation of
the
Eco Smart Heater
to
an upright position
Summary of Contents for Joule Eco Smart Heater
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