10
Troubleshooting
1)
Poor heat output
A) Stove too small for a room.
Seek advise from a Qualified Heating Engineer as to (KW) output required for room
size as a guideline the volume of the room in cubic feet divided by 500 i.e. room
15’x15’x8’ would require 3.6kw approx.
B) Chimney and/or flue pipe restricted, room ventilation restricted.
On installation these will have been checked but regular maintenance is necessary
as conditions can change i.e. soot build up, birds nesting, masonry fall, dust build up
or furniture blocking vents.
C) Poor quality fuel.
Only burn dry seasoned timber, soft woods have a lower heat output then hard
woods per hour. Solid fuels vary in heat value check with your coal merchant as to
suitability.
2) Dirty Glass Panel
A) Generally caused by poor fuel quality, see (1c)
B) Use secondary air slide (Airwash) for glass panel
C) Fire burning to low, open air vents on stove create hot fire this may ‘burn’ glass
clean.
D) If glass requires cleaning use glass cleaner recommended by your supplier, only
use glass cleaner or cold glass. DO NOT USE any abrazifs or scrapers these will
scratch glass causing tar build up harder to remove.
3) Unburnt Fuel In Firebox
Insufficient air reaching fuel. Open primary air slide, this will supply combustion air to
burn fuel fully (unless it has reached a ‘point of return’)
Check ash pan is full, empty if required, grate may be blocked de-ash with riddler,
check for jammed clinker or nails in grate when fires out and cold.
4) Smoke And Fumes Entering Room
These are very dangerous and must NOT be tolerated. Open window and allow
fire to
burn out, seek expert advice immediately. DO NOT USE stove until the
problem is solved. A list of Qualified Engineers is available from
UK Solid Fuel Association
7 Swanwick Court, Alfreton
Derbyshire DE557AS
Tel- 0845-601-4406
R.o.I.
Irish National Fireplace Organisation
162 Chapel Street, Dublin
Tel-01-801-5959
7
With some solid fuels a residue of burnt fuel or clinker will accumulate on the grate, allow the
fire to go out periodically to remove this.
We cannot stress firmly enough how important it is to empty the ash pan regularly. Air passing
through the firebed cools the grate. Distortion or burning out the grate bars is nearly always
caused by ash being allowed to build up the underside of the grate.
Recommended Fuels
Seasoned wood—moisture content less than 20%
Solid fuel—Anthracite large nuts, briquette smokeless fuel i.e. Ancit, Phurnacite, Taybrite,
Homefire Ovals suitable for closed appliances.
Please note that when refuelling with solid fuel do not pile fuel higher than 30 degrees from the
front bar rearwards—overfuelling can produce temperatures beyond the designed rating of the
appliance, causing damage to internal parts.
Lighting The Stove
We recommend that you have two or three small fires before you operate your stove
to its maximum heat output. This is to allow the paint to cure and castings to relax and
consolidate location we recommend ‘running in’ procedure after long shutdowns to
preserve life of stove. During this you may notice an unpleasant smell. It is not toxic,
but for your comfort we would suggest that during this period you leave all doors and
windows open.
First, load the fire with starting fuel i.e. paper, dry kindling timber and/or fire lighters in the mode
chosen, either wood or coal.
Light the fire at base leaving all air controls open. Allow the fuel to reach a steady glow and
build the fire up gradually. Once you have a good fire established across the grate bed, further
fuel can be added as required.
When your fuel is well alight you can start to restrict the primary air intake. If you are burning
only wood, the primary air control can be fully closed. If you are burning solid fuel you will
require more primary air. Your stove is burning with maximum efficiency when a bright fire is
achieved using minimum air inlet.
The stove can be banked up for long periods. When burning solid fuel empty the ashpan. Open
air controls and let the fire burn brightly for a short period. Refuel and close air controls, the
exact setting required will depend on the fuel used and the chimney draw so some practice
may be necessary. To revive the fire, open air controls until the fire is burning brightly, de-ash if
necessary (solid fuel only) and refuel. Set air controls as required.
This appliance is designed to be operated with the door closed. Except for refuelling, not only is
it unsafe to operate with the door open but the appliance efficiency will be reduced
dramatically.
Solid Fuels
We recommend the majority of approved manufactured smokeless fuels. Household coal
(bituminous coal), which is ‘Smokey’ fuel, can be burned in areas that are NOT smoke
controlled but the clean burn function will not be applicable. The use of household coal is not
recommended. Use as an incinerator is not recommended as fumes from plastics etc will
cause pollution to the atmosphere and will damage stoves internals.
