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Troubleshooting your Energy Monitor
Dashes are shown in $ views.
This occurs when your Energy Monitor does not have
information about your electricity prices. If your meter
doesn’t provide your electricity price information
automatically to your Energy Monitor then you will need to
manually enter this information. Follow the instructions on
page 14 to do this.
The Usage Indicator is not shown.
When your Energy Monitor doesn’t have enough usage
history to calculate comparisons it will not show the Usage
Indicator. Your Energy Monitor will automatically enable the
Usage Indicator once it has enough usage information. This
may take a few weeks.
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Troubleshooting your Energy Monitor
Press once
My Energy Monitor is not waking up or appears stuck.
Ensure that your Energy Monitor’s battery is charged by
plugging it into a mains socket with the power adapter. The
battery indicator will stop flashing when it is fully charged.
If your Energy Monitor is still “stuck” then press the reset
button for one second using a paper clip.
Warning:
If you hold the reset button down for too long
(5 seconds) your energy monitor will be told to disconnect
from your meter. If this happens you will need to follow the
instructions on page 10 to reconnect your Energy Monitor
to your meter.
If this does not resolve the problem then contact
na-support@percepscion.com
The Usage Indicator does not switch on.
Some meters only update information to the Energy Monitor
every 30 or 40 seconds; this means it may take a while after
switching an appliance on or off to see the change in usage.