P/N 350039 Rev. C 8-24-06
8
SECTION VI. TROUBLESHOOTING GUIDE
The following are some common causes of problems that may arise.
PROBLEM
CAUSE
REMEDY
Pump will not prime.
No water in strainer pot.
Add water to pot.
Strainer pot lid is not tight.
Tighten lid.
Damaged lid o-ring.
Replace o-ring.
Water level is below skimmer.
Adjust pool water level.
Strainer basket or skimmer basket
Clear basket.
is clogged.
Closed valve in piping system.
Check all valves and open all
necessary valves.
Pump is on low speed
Adjust to high speed.
(two-speed units only).
Air leak in suction line.
Find and fix leak.
Water level is too low and the
Adjust pump level and insure
pump cannot lift.
it is below water level.
Low flow — high filter pressure.
Filter is dirty.
Clean filter.
Restriction in return line.
Open return line restriction.
Low flow — low filter pressure.
Strainer basket or skimmer basket
Clean basket.
clogged.
Clogged impeller.
Clean obstruction.
Air leak in suction line.
Find and fix leak.
Restriction in suction line.
Find and open restriction.
Motor does not turn.
Power switch is off.
Check power switch and reset.
Circuit breaker has tripped.
Check circuit breaker and reset;
if retrips contact electrician.
Pump is in off-mode of a timer
Check timer mode.
controlled circuit.
Motor terminal connections are incorrect.
Have terminal connections checked
by electrician.
Motor shaft is locked by bad bearing.
Have motor bearings replaced
or replace pump.
Motor over-heating.
Electrical supply connections are
Have terminal connections
incorrect.
checked by electrician.
Wiring to pump is undersized.
Consult electrician to rewire pump.
Power Company supply voltage is low.
Notify Power Company.
Ventilation is inadequate for motor.
Remove any restrictions to air flow.
