P/N UM596KL_596KL-C REV20190923_web
19
TROUBLESHOOTING
Troubleshooting
Before contacting service personnel, refer to the following instructions to check and to correct
any failures. If display shows other error messages than displayed below, contact
Health o meter
®
Professional Scales Technical Support at 1-800-638-3722.
Symptom
Possible Cause
Corrective Action
Scale does not turn on
1. Dead battery
2. Faulty electrical outlet
3. Bad power supply (not
applicable to the 596KL-C)
4. AC adapter not properly
inserted into scale (not
applicable to the 596KL-C)
1. Replace batteries
2. Use a different outlet
3. Replace AC adapter
4. Check the connection of the
AC adapter into the scale
display
Questionable weight or
the scale does not zero
1. External object interfering
with the scale
1. Remove interfering object
from the scale
2. The display did not show
“0.0” before weighing
2. Ask the patient to get off the
scale, zero the scale and begin
weighing process again
3. Scale is not placed on a
level floor
3. Place the scale on a level
floor and begin weighing
process again
4. Scale is out of calibration
4. Check weight with known
weight value
Weighing is performed but
the weighing process takes
too long and the weight
does not lock on the display
The patient is not sitting still
Ask the patient to stand still
The display shows “Err”
The weight on the scale
exceeds the capacity
Remove the excess weight and
use the scale according to its
limits
The display shows
“Lo”
The batteries are depleted
Replace batteries according to
instructions on page 8
The display shows “Err.H”,
“Err.L” or “Err.P”
Indicates a problem with the
software or load cells
Contact Health o meter
Professional Scales Technical
Support at 1-800-638-3722.
The display shows “0000”
1. Scale is not placed on a
level floor
2. Scale is not balanced
3. Scale needs to be
calibrated
1. Place the scale on a level
floor and begin weighing
process again
2. Use the bubble level and
adjust the wheels to
balance the scale, see page
9
3. Follow the instructions on
page 17 to calibrate the
scale
