PROBLEM:
The touchscreen has trouble connecting
to WiFi.
SOLUTION:
Peloton recommends a minimum of
10-15 mbps download and 2.5 mbps
upload speed for your touchscreen.
WiFi extenders and boosters, distance
from the router, and obstructions like
walls and furniture can weaken your
WiFi signal.
If you continue to have trouble with
your WiFi connection, you can connect
to a Local Area Network (LAN) using an
Ethernet cable. Remove the back panel
of the touchscreen mount to access
the Ethernet port.
PROBLEM:
The Tread is producing an unusual noise.
SOLUTION:
Immediately stop using the Tread, set the
incline to zero, and contact Support.
M A I N T E N A N C E
CAUTION:
Any repair or troubleshooting procedure other than those described in this section must be performed
by authorized personnel.
23
T R O U B L E S H O O T I N G
PROBLEM:
The slat belt won’t move.
SOLUTION:
First, make sure the Tread is awake. If
the screen is dark, the Tread is asleep
and will not work.
If the Tread is awake, try detaching and
reattaching the safety key. If you are still
unable to start the belt, use the switch
on the underside of the deck to turn the
Tread off and then on.
PROBLEM:
Control lights are on, but the touchscreen
is blank.
SOLUTION:
If you have just turned on the Tread, wait
a few moments for the system to boot.
If the screen still doesn’t turn on, try to
wake the system by touching the screen
or by pressing and holding the center
button for a few seconds. If the screen is
still unresponsive, contact Support.
PROBLEM:
The Tread does not register heart rate data.
SOLUTION:
Check your heart rate monitor.
•
Is the sensor receiving data? You may
need to tighten the strap or moisten the
electrodes to help the monitor pick
up your heart rate.
•
Is the heart rate monitor paired with
a different device?
•
Does the monitor battery need to be
replaced?
Keep in mind that the Tread will only display
heart rate data when a class is in progress.
PROBLEM:
The Tread won’t turn on.
SOLUTION:
First make sure that the power cord is securely
attached to the Tread and the outlet, and that
the Tread is switched on. Then press and
hold the center button for a few seconds. The
control lights should turn on. If the Tread is still
unresponsive, contact Support.
Summary of Contents for TR-01
Page 1: ...TREAD MANUAL ...
