Pearson Easy Pen EP1, User Manual

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Pearson Easy Pen User Manual
© Pearson Education Asia Limited 2013 11
Trouble-shooting
Below are the possible causes or remedies of some common problems. Do not
attempt to dismantle and repair the product by yourself. This will invalidate your
warranty. If the problem persists, please call our technical support hotline.
Symptom Try this
No response upon the On/Off
Switch button is pressed

Make sure the battery of Easy Pen is fully charged

Try to connect Easy Pen with your computer with
the USB cable
No response when pointing to
the book content

Make sure you have used the correct book

Make sure book pages are free from dirt

Switch off Easy Pen and then on again

Try to import the relevant audio files into Easy Pen
again

Press ‘Reset’ button

Synchronize the software with Pearson Easy Pen
Connector
No signals or no sounds
suddenly

Switch off Easy Pen and then on again

Make sure the battery of Easy Pen is fully charged

Try to import the data into Easy Pen again

Adjust the volume

Press ‘Reset’ button

Synchronize the software with Pearson Easy Pen
Connector
Easy Pen does not turn on or
does not respond

Make sure the On/Off Switch is pressed
The product details may be subject to change without prior notice in order to
improve reliability, design or function.