TROUBLESHOOTING GUIDE
If the pump does not operate…
1. Check to make sure the pump is connected to a power source.
2. Check the water level to ensure the pump is completely submerged. Add water as needed.
If the pump operates, but, there is no water flow…
1. Check the water level to ensure the pump is completely submerged. Add water as needed.
2. Check the supply tube for any kinks or folds and correct.
If the pump operates, but there is no water flow and the pump is fully submerged and the supply tubing has no kinks…
1. Disconnect the pump from the power source.
2. Disconnect the supply tube from the pump outlet.
3. Check for clogs or holes and clean the tubing inside and outside if necessary.
4. Check for clogs and clean the pump inlets and outlet if necessary.
5. Place the pump back into the water outlet side up and then re-connect the pump to the power source.
6. Once the water begins to flow from the pump, re-connect the supply tubing to the pump outlet.
7. Check for any air trapped in the water supply tube which may prevent the pump from working.
If the pump operates, but the water flow is uneven or non existent and the pump makes noise…
1. Check the impeller assembly for wear. Remove the front cover and regulator/impeller plate and remove the impeller assembly. Clean the
impeller assembly and inspect for wear. If the rotor spins freely from the magnetic body, the impeller assembly is worn and needs to be replaced.
Contact customer service for replacement parts.
If the pump starts to make noise…
1. Check the water level to ensure the pump is completely submerged. If the water level drops below the pump intake, it may suck in air and cause
the noise or the pump to completely stop working.
2. Move the pump away from the sides of the basin or place a piece of foam or sponge underneath the pump to isolate any vibration which causes
the noise.
If the water starts to foam…
1. Check the water level to ensure the pump is completely submerged. If the water level drops below the pump intake, it may suck in air and cause
the pump to ‘spit’ and foam the water.
2. Add a few drops of anti-foaming water treatment, available at your local home and garden store, to the fountain water.
If the water flow is uneven…
1. Gently sweep across the water surface to achieve even water flow across the face of the fountain.
2. Check the top of the basin to ensure it is level. If not, shim the basin from the bottom until the top spillway is level or has achieved even water
flow all around.
SAVE THESE INSTRUCTIONS! This manual contains important safety and operating instructions for outdoor use electrical
appliances.
Each Peaktop Group Limited product may have variations in texture, finish and appearance from one unit to the next. This enhances the beauty of
the product and makes your Peaktop Group Limited product uniquely individual. Some products and finishes are intentionally weathered or worn in
appearance for aesthetic design.
Printed in China
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