49
A3 CUSTOMER SERVICE
A3.3
TROUBLE SHOOTING
If you have a question, which is not adequately addressed in this
manual, please contact
PCO
or your
local dealer.
To speed your request, we need the following information:
Short description of the problem Operating system (PC)
Description of your application
Processor type (PC)
Camera settings
Memory
Type and version of camera
Graphic card
Software being used
Graphic card setup
Camera serial number
How to create a logfile:
Enable log files:
? Help
Menu
→
Logging
→
Enable
Logfile
→
Camware will ask you to
press
NO
to activate
Logfiles
after
restart
of Camware
Repeat
the workflow which produces the
faults
Open the Help
Menu
Click Support Mail (+ Support File)
→
Camware will ask you:
Generate
support file?
Save this file
(
CWSupport.zip – don’t rename it
)
and send it to
PCO Support
Or visit our
website:
upload the support file with our
support form
Summary of Contents for ultraviolet
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