Pco pixelfly qe, Operating Instructions Manual

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8. Appendix
29
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PCO 2006
pixelfly
8. Appendix
Customer Service
Having a problem or a question about matters not handled in
these operating Instructions, we recommend to contact us :
... by Telephone 09441/2005-0
... by Fax 09441/2005-20
... by Email support@pco.de
... by Post PCO AG
Donaupark 11
D-93309 Kelheim
Germany
"
Serial number of the camera head
"
Serial number of the PCI-Board
"
Detailed description of the problem
"
Experiment conditions
"
Settings in the camera control software
"
Technical data of the computer
Warranty
PCO grants a warranty by law for the pixelfly System (camera,
PCI-Board, FOL or coaxial cable, power supply). The warranty
period starts on day of delivery ex-factory. In case of defect
within the warranty period replacement or repair will be made
(at PCO’s discretion) free of charge. The device shall be re-
turned on customer’s expenses to PCO, preferably in the origi-
nal package.
PCO is not liable for consequential damages.
Before returning the camera, contact PCO via any of the Cus-
tomer Services.
Pay attention to use a sufficient package if you have to send the
camera via mail (keep the original package).
The FOL cable connectors and the connectors of the camera
and PCI-Board must be protected with the protection caps.
Don’t forget to screw the C-Mount protection cap!
Attention Opening of the camera or improper handling (e.g. damage by
electrostatic charge, wrong cleaning method) voids the war-
ranty.
CE-Certification
pixelfly complies with the requirements of the „EMC Directions
of the European Communities (089 / 336 / EWG)“ and therefore
bears the CE-Marking.