Manual
10
6
Troubleshooting
Problem
Possible cause
Possible solution
Display does not show anything
Battery dead
Recharge battery
Battery damaged
Replace battery
ON/OFF button damaged
Contact customer support
ON/OFF button was not pressed
properly
Press and hold ON/OFF button
for 3 seconds
Display starts blinking
Battery voltage low
Recharge battery
Charging indicator does not glow
when charging
Charging adaptor damaged
Check/replace adaptor
Charging adaptor not plugged in
properly
Plug adaptor in properly
Display does not respond to
weight changes
Load cell damaged
Contact customer support
Load cell cable damaged
Contact customer support
Out of calibration range
Contact customer support
Display shows excessive zero
drift between measurements
Electronics do not stabilize after
turning on
After turning on, let scale hang
for 3-5 minutes
Scale was put on the ground for
too long
Scale should be hung
Displayed weight differs from
actual weight
Scale was not zeroed before
applying weight
Press ZERO before applying
weight
Calibration required
Contact customer support
Wrong measuring unit selected
See chapter 5.8
Battery cannot be recharged
Battery damaged
Replace battery
Charging adaptor damaged
Replace charging adaptor
Range of remote control
shortened
Infrared receiver window is dirty
Check and clean
Batteries of remote are low
Replace batteries
